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404 error with directory that exists

Discussion in 'General Discussion' started by Mike Wigington, Feb 4, 2016.

  1. Mike Wigington

    Mike Wigington Registered

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    User is asking if there are name restrictions for directories.

    [02-Feb-2016 22:42:15 UTC] PHP Warning: include() [<a href='function.include'>function.include</a>]: Failed opening 'interchange/bio_boiler.txt' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/"Account_name"/public_html/txt/bio.html on line 12

    If the user is using interchange as the directory name, I see this warning. If the user uses interchange1 as the directory name the process works.
     
    #1 Mike Wigington, Feb 4, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Do you notice any error messages in /usr/local/apache/logs/error_log when this PHP error occurs?

    Thank you.
     
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    #2 cPanelMichael, Feb 4, 2016
  3. Mike Wigington

    Mike Wigington Registered

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    Many messages concerning this directory and some other files.
    [Wed Feb 03 11:51:17 2016] [error] [client IP] File does not exist: /home/p14fpt8d/public_html/favicon.ico, referer:
    [Wed Feb 03 11:51:17 2016] [error] [client IP] File does not exist: /home/p14fpt8d/public_html/404.shtml, referer:
     
    #3 Mike Wigington, Feb 4, 2016
    Last edited by a moderator: Feb 4, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    There should be no restrictions to the directory name, and the Apache log output does not suggest any conflicts with Mod_Security rules. You may want to consult with the script developers to help determine the cause.

    Thank you.
     
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    #4 cPanelMichael, Feb 4, 2016
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