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SOLVED 451 temporary local problem

Discussion in 'E-mail Discussions' started by Mads Nordholm, Aug 28, 2017.

  1. Mads Nordholm

    Mads Nordholm Member

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    Out of nowhere, one of our clients (they have their own cPanel install which we manage for them) started getting this error:

    The Exim log shows this:

    I have searched high and low for an explanation to what that error message in the mail log means, but I haven't been able to find anything useful at all. Does anybody have any clues? In fairness, I don't even know if this error message in the exim log is related to the issue, but it's the only thing I can find in the exim log that even remotely looks like it could be related.

    I should also mention that I have tried multiple different suggestions found on this forum (suspend/unsuspend, set mail exchanger to local etc.), but nothing has worked so far.
     
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    Do you have outgoing mail suspended for this account? This is what the below log is suggesting:
    "Undefined subroutine &main::domain_has_outgoing_mail_suspended called"

    Check the email account that is being attempted to be logged in.
     
  3. Mads Nordholm

    Mads Nordholm Member

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    Yeah, I also gathered as much, but I don't see how it would get suspended (and I don't know how to check), as the domain is running on a package with absolutely no limitations.
    Also, I did run this command just in case: whmapi1 unsuspend_outgoing_email user=$USER
    That didn't solve the issue either.
     
  4. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    On the far right of each email account listed is a menu, on it, Suspend, Suspend Login and Suspend Incoming Mail, are shown.

    Also, Please make the domain is in /etc/localdomains or /etc/remotedomains
     
  5. Mads Nordholm

    Mads Nordholm Member

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    Domain is in /etc/localdomains

    I didn't even think about checking the suspension status from cPanel, because I usually access everything from within WHM. However, I tried to check via cPanel and ran into an error that meant the list of email accounts for the domain would not even render. Think I will have to get cPanel support on this.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here and we will update this thread with the outcome.

    Thank you.
     
  7. Mads Nordholm

    Mads Nordholm Member

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    Ticket created: #8823625
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, this issue was solved by running the following command:

    Code:
    /scripts/mailperm
    This repopulated some missing domain names in the /etc/localdomains file.

    Thank you.
     
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