5% chance of server freezing when at maildir conversion stage of account restoration!

Valetia

Well-Known Member
Jun 20, 2002
216
10
168
cPanel Access Level
Root Administrator
It doesn't matter if the packaged account is maildir-based or mbox-based.

Upon reaching the maildir conversion stage of any account restoration (whether from a cpmove file or via the server-to-server transfer interface in WHM), there appears to be a small chance that the server would freeze.

When this happens we would need to get the data center to reboot the server. After which we would need to terminate the (almost fully restored) account, and proceed to restore it again.

Anyone else encountered this problem or know why this is happening?
 

ShaneAus

Member
Mar 7, 2005
8
0
151
It doesn't matter if the packaged account is maildir-based or mbox-based.

Upon reaching the maildir conversion stage of any account restoration (whether from a cpmove file or via the server-to-server transfer interface in WHM), there appears to be a small chance that the server would freeze.

When this happens we would need to get the data center to reboot the server. After which we would need to terminate the (almost fully restored) account, and proceed to restore it again.

Anyone else encountered this problem or know why this is happening?
Yes! I did experience this exact issue when restoring a heap of accounts on my server during the maildir conversion stage. I rebooted my server about 5 times because of it.
 

mohit

Well-Known Member
Jul 12, 2005
553
0
166
Sticky On Internet
what cpanel versions

hi,
what are the versions of cpanel running at both ends ?
I think they Vary, giving it more chances of making this a compatibility issue

See ya,
mohit
 

Valetia

Well-Known Member
Jun 20, 2002
216
10
168
cPanel Access Level
Root Administrator
The Cpanel/WHM versions are exactly the same at both ends (WHM 10.8.0 cPanel 10.9.0-R57).

We always make sure they are the same before making transfers.
 

Curious Too

Well-Known Member
Aug 31, 2001
429
1
318
cPanel Access Level
Root Administrator
It doesn't matter if the packaged account is maildir-based or mbox-based.

Upon reaching the maildir conversion stage of any account restoration (whether from a cpmove file or via the server-to-server transfer interface in WHM), there appears to be a small chance that the server would freeze.

When this happens we would need to get the data center to reboot the server. After which we would need to terminate the (almost fully restored) account, and proceed to restore it again.

Anyone else encountered this problem or know why this is happening?
Yes, I experienced this. Turns out I had some bad RAM in my server. The datacenter replaced all of the RAM in the server and I have not had this problem since.