5% chance of server freezing when at maildir conversion stage of account restoration!

[Valetia]

It doesn't matter if the packaged account is maildir-based or mbox-based.

Upon reaching the maildir conversion stage of any account restoration (whether from a cpmove file or via the server-to-server transfer interface in WHM), there appears to be a small chance that the server would freeze.

When this happens we would need to get the data center to reboot the server. After which we would need to terminate the (almost fully restored) account, and proceed to restore it again.

Anyone else encountered this problem or know why this is happening?

 

[ShaneAus]

It doesn't matter if the packaged account is maildir-based or mbox-based.

Upon reaching the maildir conversion stage of any account restoration (whether from a cpmove file or via the server-to-server transfer interface in WHM), there appears to be a small chance that the server would freeze.

When this happens we would need to get the data center to reboot the server. After which we would need to terminate the (almost fully restored) account, and proceed to restore it again.

Anyone else encountered this problem or know why this is happening?

Yes! I did experience this exact issue when restoring a heap of accounts on my server during the maildir conversion stage. I rebooted my server about 5 times because of it.

 

[mohit]

what cpanel versions

hi,
what are the versions of cpanel running at both ends ?
I think they Vary, giving it more chances of making this a compatibility issue

See ya,
mohit

 

[Valetia]

The Cpanel/WHM versions are exactly the same at both ends (WHM 10.8.0 cPanel 10.9.0-R57).

We always make sure they are the same before making transfers.

 

[Valetia]

Just a quick bump

 

[Curious Too]

It doesn't matter if the packaged account is maildir-based or mbox-based.

Upon reaching the maildir conversion stage of any account restoration (whether from a cpmove file or via the server-to-server transfer interface in WHM), there appears to be a small chance that the server would freeze.

When this happens we would need to get the data center to reboot the server. After which we would need to terminate the (almost fully restored) account, and proceed to restore it again.

Anyone else encountered this problem or know why this is happening?

Yes, I experienced this. Turns out I had some bad RAM in my server. The datacenter replaced all of the RAM in the server and I have not had this problem since.