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500 Error When Accessing cPanel

Discussion in 'General Discussion' started by zenefan, Jun 26, 2014.

  1. zenefan

    zenefan Registered

    Jun 26, 2014
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    Website Owner
    Sorry for my english!
    The probleme is next:

    I try to enable/activate this option: "User-Feature Manager"
    I typed my password to confirm this, and hit the "Enable User-Feature Manager" button.
    After this come to this site:

    [Removed - Please attach images directly to the thread]

    And when I type my cpanel password at the full-featured Contorl Panel box, I get this message:

    Internal Server Error 500
    No response from subprocess (cpanelphp) subprocess exited with status 2

    I called my website's host company, called - Removed -, and they said that this is a main bug of the CPanel, and they asked the company earlier to solve it, but they didn't do this. :(

    What is the problem? Is this really cPanel's mistake, or the host's company? I'm a little confused...
    What can I do cPanelMichael?
    #1 zenefan, Jun 26, 2014
    Last edited by a moderator: Jun 27, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    I have moved this post into it's own thread. Your hosting company will need to contact us through a support ticket or our forums if they are concerned it's an issue with cPanel. There is not much you can do as an end-user of cPanel to troubleshoot this type of issue.

    Thank you.
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