The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

500 Error When Accessing cPanel

Discussion in 'General Discussion' started by zenefan, Jun 26, 2014.

  1. zenefan

    zenefan Registered

    Joined:
    Jun 26, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Sorry for my english!
    The probleme is next:

    I try to enable/activate this option: "User-Feature Manager"
    I typed my password to confirm this, and hit the "Enable User-Feature Manager" button.
    After this come to this site:

    [Removed - Please attach images directly to the thread]

    And when I type my cpanel password at the full-featured Contorl Panel box, I get this message:

    Internal Server Error 500
    No response from subprocess (cpanelphp) subprocess exited with status 2


    I called my website's host company, called - Removed -, and they said that this is a main bug of the CPanel, and they asked the company earlier to solve it, but they didn't do this. :(

    What is the problem? Is this really cPanel's mistake, or the host's company? I'm a little confused...
    What can I do cPanelMichael?
     
    #1 zenefan, Jun 26, 2014
    Last edited by a moderator: Jun 27, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    675
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    I have moved this post into it's own thread. Your hosting company will need to contact us through a support ticket or our forums if they are concerned it's an issue with cPanel. There is not much you can do as an end-user of cPanel to troubleshoot this type of issue.

    Thank you.
     
Loading...

Share This Page