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500 error when calling WHM::header

Discussion in 'General Discussion' started by mooseable, Apr 24, 2019.

  1. mooseable

    mooseable Registered

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    I have v78.0.21 installed with CloudLinux, CageFS and CSF+CXS.
    I've also got Engintron installed, but I can see when it calls "WHM::header('Engintron for cPanel/WHM', 1, 1);", it errors with;

    Warning: file_get_contents(/var/cpanel/caches/_generated_header_files/cache_keys.json): failed to open stream: Permission denied in /usr/local/cpanel/php/WHM.php on line 61

    We do not log in to WHM as root, instead as a reseller with "all" permissions.

    Even if I chmod that file as 777, it will not open the file.

    So I believe it may be a cageFS thing, but after any tips if someone has run in to the same thing.
     
    #1 mooseable, Apr 24, 2019
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Does the issue persist with engintron disabled? This is a 3rd party product and has been known to cause issues.
     
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    #2 cPanelLauren, Apr 24, 2019
  3. mooseable

    mooseable Registered

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    Well, no, won't have an issue if I disable engintron, as engintron is the only application that calls "WHM::header" and "WHM::footer" that I can see.
     
    #3 mooseable, Apr 25, 2019
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    We don't support Engintron, if you're having an issue being caused by the 3rd party plugin I'd suggest addressing it with the makers of the product.

    The provide support through github: engintron/engintron

    Their documentation can be found here: Engintron Documentation
     
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    #4 cPanelLauren, Apr 25, 2019
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