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500 Internal error after login to whm while updating cpanel

Discussion in 'General Discussion' started by prakashnplink, May 2, 2016.

  1. prakashnplink

    prakashnplink Active Member

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    Hello,

    This is happening twice while executing cpanel update.

    Problem:
    1. cronjob triggers upcp script
    2. when we visit https://ip-address/whm we see old interface of whm @2011 (screenshot attached ir old_interface.png)
    3. after it show new interface and after successful login to whm or cpanel you get 500 Internal Error page (ie login_error.png)
    4. checking upcp log /var/cpanel/updatelogs/log.log, it shows normal and updating
    5. why is this happending? am I the only one who is facing such problem?

    I have attached the screenshot after login to whm
     

    Attached Files:

  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    What version of cPanel are you attempting to update from?
     
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