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500 Internal Error - cPanel/WHM

Discussion in 'General Discussion' started by Rhuan, Dec 12, 2014.

  1. Rhuan

    Rhuan Active Member

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    Hi, I check my mail account and see some errors about a cpanel update:

    Cpanel update failure during updatenow: - Removed -
    [check_cpanel_rpms] Altered RPMs found on hostname.tld: Pastebin does not support this paste

    Code:
    Problems were detected with cPanel-provided files which are RPM controlled.
    If you did not make these changes intentionally, you can correct them by running:
    
    > /usr/local/cpanel/scripts/check_cpanel_rpms --fix
    
    The following RPMs are missing from your system:
    MySQL55-devel-5.5.40-1.cp1136
    MySQL55-shared-5.5.40-1.cp1136
    MySQL55-test-5.5.40-1.cp1136
    cpanel-angular-ui-utils-0.1.1-1.cp1146
    cpanel-awstats-7.3-1.cp1136
    cpanel-bootstrap-3.1.1-2.cp1142
    cpanel-bootstrap-devel-3.1.1-2.cp1142
    cpanel-fontawesome-4.0.3-1.cp1146
    cpanel-perl-514-5.14.4-4.cp1146
    cpanel-perl-514-Acme-Damn-0.05-1.cp1146
    cpanel-perl-514-Amazon-S3-0.45-1.cp1146
    cpanel-perl-514-Any-Moose-0.21-1.cp1146
    cpanel-perl-514-App-Cmd-0.323-1.cp1146
    cpanel-perl-514-App-CmdDispatch-0.41-1.cp1146
    cpanel-perl-514-App-Nopaste-0.96-1.cp1146
    cpanel-perl-514-Archive-Any-0.0941-1.cp1146
    cpanel-perl-514-Archive-Extract-0.72-1.cp1146
    cpanel-perl-514-Archive-Tar-Streamed-0.03-1.cp1146
    cpanel-perl-514-Archive-Zip-1.37-1.cp1146
    cpanel-perl-514-Authen-Libwrap-0.22-1.cp1146
    cpanel-perl-514-AutoLoader-5.74-1.cp1146
    cpanel-perl-514-B-C-1.47_03-5.cp1146
    cpanel-perl-514-B-Flags-0.10-1.cp1146
    cpanel-perl-514-B-Keywords-1.13-1.cp1146
    cpanel-perl-514-B-Lint-1.17-1.cp1146
    cpanel-perl-514-BSD-Resource-1.2907-1.cp1146
    cpanel-perl-514-Browser-Open-0.04-1.cp1146
    cpanel-perl-514-Business-ISBN-2.07-1.cp1146
    cpanel-perl-514-Business-OnlinePayment-3.02-1.cp1146
    cpanel-perl-514-Business-OnlinePayment-AuthorizeNet-3.22-1.cp1146
    cpanel-perl-514-CDB_File-0.97-1.cp1146
    cpanel-perl-514-CGI-Simple-1.113-1.cp1146
    cpanel-perl-514-CGI.pm-3.65-1.cp1146
    Try to login on WHM:

    cPanel.png

    /usr/local/cpanel/logs/error_log
    Code:
    -- RESTART MARKER (PID 18340 at 1418437374)--
    /usr/local/cpanel/cpsrvd.so: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/Cpanel/OS/OS.so: cannot open shared object file: No such file or directory
    /usr/local/cpanel/whostmgr/bin/whostmgr: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/Cpanel/Optimizer/Optimizer.so: cannot open shared object file: No such file or directory
    Duplicate logaccess:  at /usr/local/cpanel/Cpanel/Server.pm line 420.
            Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2a36858)) called at /usr/local/cpanel/Cpanel/Server.pm line 364
            Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2a36858), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 312
            Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2a36858), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6128
            cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9065
            cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7364
            cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x2a36d68), IO::Handle=GLOB(0x2a36d38), 0, "html") called at cpsrvd.pl line 7569
            cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6253
            cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1905
            cpanel::cpsrvd::dodoc(HASH(0x1cd4c30)) called at cpsrvd.pl line 1474
            cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1104
            cpanel::cpsrvd::script() called at cpsrvd.pl line 430
    Internal Server Error: "GET /cpsess8366431473/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess exited with status 127 (EKEYEXPIRED).
    Get Support access ID to open a ticket:

    Code:
    root@server [/usr/local/cpanel/logs]# /usr/local/cpanel/cpanel -S
    /usr/local/cpanel/cpanel: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/Cpanel/Optimizer/Optimizer.so: cannot open shared object file: No such file or directory
    Thanks!
     
    #1 Rhuan, Dec 12, 2014
    Last edited by a moderator: Dec 13, 2014
  2. madmanmachines

    madmanmachines Well-Known Member

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    Hi Rhuan,

    Have you verified that your disk is not full?

    Thanks,
     
  3. Rhuan

    Rhuan Active Member

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    Hi, thanks for reply...

    Disk is not full
    Code:
    root@server [~]# df -h
    Filesystem      Size  Used Avail Use% Mounted on
    /dev/xvda1       99G   59G   35G  63% /
    tmpfs           935M     0  935M   0% /dev/shm
    
     
  4. Insert

    Insert Member

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    Rhuan when you checked, the cpanel was stopped?

    I have the same case on two servers, the cpanel, ssh and auditlog was stopped alone...
     
  5. Rhuan

    Rhuan Active Member

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    Hi, yes...
    But here all sites are opening without problems but cPanel don't.
     
  6. Rhuan

    Rhuan Active Member

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    cPanel team I really need fix this server and can't open a ticket because I don't know the Support access ID of this server.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you open a support ticket so we can take a closer look? You can send an email directly to cs[@]cpanel.net and we can then direct the ticket over to our technical support team if you can not submit a ticket using the standard method. Let us know the ticket number that you are assigned.

    Thank you.
     
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  8. Rhuan

    Rhuan Active Member

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    Request ID: 5839549

    Thank you!
     
  9. brandon7gr

    brandon7gr Registered

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    Hi to all, I have the same exactly problem.

    The problem starts after I just update cpanel from the cpanel GUI.
    If there is any progress regarding this issue please inform us!

    Thanks.
     
  10. Rhuan

    Rhuan Active Member

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    Hi Brandon, the problem was fixed running this command:

    Code:
    /scripts/autorepair fix_duplicate_cpanel_rpms
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see the issue has been addressed. Thank you for updating us with the outcome.
     
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