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500 Internal Server Error when visiting domain.ext/cpanel, whm

Discussion in 'Bind / DNS / Nameserver Issues' started by nixgurus, Feb 16, 2011.

  1. nixgurus

    nixgurus Member

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    Hello,

    I am facing an error when some one try to open http://domain.ext/cpanel or http://domain.ext/whm it shows 500 Internal Server Error.

    However when we type the port number ie; 2082, 2086 etc.. it works fine. Don't know what's the problem. Can you help me?
     
  2. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

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    Watch the suexec_log while trying to use the /cpanel alias. Type the following command at the shell command prompt:

    Code:
    # tail -f /usr/local/apache/logs/suexec_log
    Press Ctrl+C to stop the tail command. Also do the same for the error_log while trying to browse the /cpanel alias in your browser:

    Code:
    # tail -f /usr/local/apache/logs/error_log
    An internal server error will cause an entry to be written to one of the two log files I mentioned. Also, check the permissions and ownerships on the /usr/local/cpanel/cgi-sys directory, and its contents. Here is a directory listing from a known-working server, showing the correct ownerships and permissions:

    Code:
    # ls -alh /usr/local/cpanel/cgi-sys/
    total 12M
    drwxr-x--x  2 root wheel 4.0K Feb 14 22:16 ./
    drwx--x--x 43 root wheel 4.0K Feb 16 22:22 ../
    -rwxr-xr-x  1 root wheel   25 Mar 22  2006 addalink.cgi*
    -rwxr-xr-x  1 root wheel  19K Nov 11 23:49 cgiecho*
    -rwxr-xr-x  1 root wheel  19K Nov 11 23:49 cgiemail*
    -rwxr-xr-x  1 root wheel 170K Aug 26  2008 Count.cgi*
    -rwxr-xr-x  1 root wheel 1.1K Mar 22  2006 countedit.cgi*
    -rw-r--r--  1 root wheel 1.7K Feb 14 22:15 .cpanelsync
    -rw-r--r--  1 root wheel 2.0K Feb 14 22:15 .cpanelsync.md5s
    -rw-r--r--  1 root wheel    0 Feb 14 22:15 .cpanelsync.new
    -rwxr-xr-x  1 root wheel 1.2M Feb  1 22:06 defaultwebpage.cgi*
    -rwxr-xr-x  1 root wheel  26K Nov  8 22:39 domainredirect.cgi*
    -rwxr-xr-x  1 root wheel 191K Nov  8 22:39 entropybanner.cgi*
    -rwxr-xr-x  1 root wheel 3.1K Sep  7 21:55 entropybanner.cgi-wrap*
    -rwxr-xr-x  1 root wheel 5.8K Dec 16  2009 entropysearch.cgi*
    -rwxr-xr-x  4 root wheel 1.1M Dec 28 22:00 formmail.cgi*
    -rwxr-xr-x  4 root wheel 1.1M Dec 28 22:00 FormMail.cgi*
    -rwxr-xr-x  1 root wheel 1.1M Dec 28 22:00 FormMail-clone.cgi*
    -rwxr-xr-x  4 root wheel 1.1M Dec 28 22:00 formmail.pl*
    -rwxr-xr-x  4 root wheel 1.1M Dec 28 22:00 FormMail.pl*
    -rwxr-xr-x  1 root wheel 261K Nov  8 22:40 guestbook.cgi*
    -rwxr-xr-x  1 root wheel 4.5K Nov  8 22:39 helpdesk.cgi*
    -rw-r--r--  1 root wheel    0 Dec 16  2009 index.html
    -rwxr-xr-x  1 root wheel 945K Dec 28 22:00 mchat.cgi*
    -rwxr-xr-x  1 root wheel 1.2M Feb  1 22:06 movingpage.cgi*
    -rwxr-xr-x  1 root wheel  29K Nov  8 22:40 randhtml.cgi*
    -rwxr-xr-x  1 root wheel 3.1K Sep  7 21:55 randhtml.cgi-wrap*
    -rwxr-xr-x  1 root wheel   25 Mar 22  2006 realhelpdesk.cgi*
    -rwxr-xr-x  1 root wheel   16 Feb  6  2008 realsignup.cgi*
    -rwxr-xr-x  6 root wheel  302 Dec 16  2009 redirect.cgi*
    -rwxr-xr-x  1 root wheel  11K Nov  8 22:39 scgiwrap*
    -rwxr-xr-x  1 root wheel 4.6K Nov  8 22:39 signup.cgi*
    -rwxr-xr-x  6 root wheel  302 Dec 16  2009 sredirect.cgi*
    -rwxr-xr-x  1 root wheel 1.2M Feb  1 22:06 suspendedpage.cgi*
    -rwxr-xr-x  6 root wheel  302 Dec 16  2009 swhmredirect.cgi*
    -rwxr-xr-x  1 root wheel 1.6M Feb  1 22:06 templatepreview.cgi*
    -rwxr-xr-x  6 root wheel  302 Dec 16  2009 universal-redirect.cgi*
    -rwxr-xr-x  6 root wheel  302 Dec 16  2009 whmredirect.cgi*
    -rwxr-xr-x  6 root wheel  302 Dec 16  2009 wredirect.cgi*
    Timestamps may vary, but ownerships and permissions need to be those shown above.
     
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