500 Internal Server Error

[Akhil K Aniyan]

Hi.

I'm on a shared hosting. Now my all sites are offline.

Causing full Virtual Memory Usage!! 4000 / 4000 MB

Error log provided by hosting:

[Fri Dec 06 08:55:57 2013] [error] [client 23.89.241.15] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/sparkyh1/public_html/domain.com/index.php, referer: http://www.domain.com/support/forum/android-application-support/
[Fri Dec 06 08:55:57 2013] [error] [client 23.89.241.15] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/sparkyh1/public_html/domain.com/index.php, referer: http://www.domain.com/support/forum/android-application-support/
[Fri Dec 06 08:55:49 2013] [error] [client 69.162.74.220] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/sparkyh1/public_html/domain.com/index.php
[Fri Dec 06 08:55:49 2013] [error] [client 69.162.74.220] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/sparkyh1/public_html/domain.com/wp-cron.php

Check my website: - Removed -

Now,the hosting support says that,

Dear Sir,

We have again cross checked the webserver configuration everything is fine from server end, please coordinate with your programmer he/she will create a custom php.ini file as per your application.

I don't have a programmer. Please help me to fix this issue.

Thanks.

 

[cPanelMichael]

Hello

Could you check with your hosting provider to see if they memory limits imposed on individual accounts? The output you provided suggests the installation of a product such as Cloud Linux on your system. They may need to increase the memory available to your account, or confirm to you that your account reached it's limit.

Thank you.