500 internal server error

Mark Macaspac

Registered
Jun 27, 2019
4
0
1
Philippines
cPanel Access Level
Website Owner
I really fon't know where to get help now, it's been more than 24hrs since i received that error in my website [removed] and my webhosting still not responding, i can't login yo my cpanel at all, please amyone here want to help me. Please.
 

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,779
331
363
Chesapeake, VA
cPanel Access Level
DataCenter Provider
No one here is going to be able to help. Assistance for this kind of problem can only come from your provider.

Maybe start looking for a new host...
 

Mark Macaspac

Registered
Jun 27, 2019
4
0
1
Philippines
cPanel Access Level
Website Owner
My website is down, it says 500 internal server error, and i can't login to my cpanel, it's been more than 24hrs now since i got that errror, and my web hosting server is not responding at all, i really don't know now where to get help :(
 

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,779
331
363
Chesapeake, VA
cPanel Access Level
DataCenter Provider
Not sure what to tell you there. Hound your host. Call them. Look up their main domain whois info you might be able to get a number there. Look up the whois for the ip your site is on and perhaps you can figure out their upstream provider
 

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,779
331
363
Chesapeake, VA
cPanel Access Level
DataCenter Provider
You can try https://1.2.3.4:2083 replacing 1.2.3.4 with your sites ip and logging into coast l that way.

If that still doesn't work you will HAVE to get a hold of your host.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,268
463
Hello @Mark Macaspac,

Can you browse to cPanel >> Errors and paste one of the full error output lines (just one of the entries with the 500 error code, not the entire output)? Ensure to replace real domain names, IP addresses, and usernames with examples when pasting the output here.

Thank you.