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500 server error after successful restore or cpanel back up.

Discussion in 'General Discussion' started by jaytay, Mar 19, 2014.

  1. jaytay

    jaytay Member

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    Restore cPanel

    I uploaded the back up username.tar.gz to home/ it said it successfully found and restored everything.

    However if i try viewing my website. I get
    Code:
    Internal Server Error
    
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    
    Please contact the server administrator, webmaster@XXXXXXXXXXX.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    
    More information about this error may be available in the server error log.
    
    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
    
    I have tried
    Code:
    http://forums.cpanel.net/f5/500-internal-server-error-after-restoring-backup-181791.html#post746101
    
    It did not fix the issue.

    My site is not a tiny site, i need to get this back online asap.
    If any one can help me asap.

    this is the error log. also the domain in the error log i have no clue what that domain is..

    ERROR LOG:

    ~ Please request error log~ to big to post.

    Any help is greatly appreciated.

    Praying to get this fixed asap.
     
    #1 jaytay, Mar 19, 2014
    Last edited: Mar 19, 2014
  2. vanessa

    vanessa Well-Known Member
    PartnerNOC

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    A lot of things can cause this. Please reload the site then send the last few lines of the Apache error log. We don't need the entire log file.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Yes, please check the Apache error log (/usr/local/apache/logs/error_log) and let us know the output when you view the website. The output should include about two to four lines, depending on the error.

    Thank you.
     
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