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503 error during account creation after update to 70

Discussion in 'General Discussion' started by gfserver, May 10, 2018.

  1. gfserver

    gfserver Member

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    Hello, I'm getting the same issue after cPanel/WHM 7.0 upgrade
    Any Ideas please?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @gfserver,

    Could you let us know the output to /usr/local/cpanel/logs/error_log when creating an account?

    Thank you.
     
  3. gfserver

    gfserver Member

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    Hello, what is the command for view today's error log?, I tried nano /usr/local/cpanel/logs/error_log and is too large

    Thanks!
     
  4. gfserver

    gfserver Member

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    Hello, the error is intermittent, now it appears when I add additional domain

    I see this in error_log:
    Code:
    [2018-05-12 17:31:40 -0400] info [park] Creating Addon domain 'example.com.ve' on 'example.domain.com.ve'.
    [2018-05-12 17:31:41 -0400] info [park] parkadmin::Notify Notification => webmaster@gfserve***** via EMAIL [eventimportance => Low (3)]
    [2018-05-12 17:33:13 -0400] info [queueprocd] rebuild_files: working on domain (example.domain.com.ve)
    [2018-05-12 17:33:13 -0400] info [queueprocd] Rebuilding apache conf
    [2018-05-12 17:33:28 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.
    
    Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
    [2018-05-12 17:35:23 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.
    
    Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
    Here is the complete error log:
    Code:
    Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
    -- RESTART MARKER (PID 1345 at 1526159306)--
    ==> cpsrvd 11.70.0.34 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    [2018-05-12 17:09:42 -0400] info [onboot_handler] On Boot Handler started
    [2018-05-12 17:09:42 -0400] info [onboot_handler] On Boot Handler running /usr/local/cpanel/libexec/on_boot/populate_system_needs_reboot
    [2018-05-12 17:09:42 -0400] info [onboot_handler] On Boot Handler completed
    [2018-05-12 17:12:36 -0400] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
    [2018-05-12 17:12:42 -0400] info [xml-api] Successfully verified signature for cpanel (key types: release).
    [2018-05-12 17:14:03 -0400] info [mysql] Creating MySQL database shockwav_ptdatabase for user shockwav
    [2018-05-12 17:14:48 -0400] info [mysql] Creating MySQL virtual user shockwav_ptuser for user shockwav
    [2018-05-12 17:23:46 -0400] info [mysql] Creating MySQL database godo0118_emt for user godo0118
    [2018-05-12 17:25:29 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.
    
    Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
    [2018-05-12 17:26:39 -0400] info [park] rebuild_files: working on domain (identidadvzla.com.ve)
    [2018-05-12 17:26:39 -0400] info [park] php-fpm: rebuild_files: restart fpm services for Apache
    [2018-05-12 17:26:39 -0400] info [park] php-fpm: fpm services restarted
    [2018-05-12 17:26:39 -0400] info [park] Rebuilding apache conf
    [2018-05-12 17:26:40 -0400] info [domain] rebuild_files: working on domain (example.domain.com.ve)
    [2018-05-12 17:26:40 -0400] info [domain] php-fpm: rebuild_files: restart fpm services for Apache
    [2018-05-12 17:26:40 -0400] info [domain] php-fpm: fpm services restarted
    [2018-05-12 17:26:40 -0400] info [domain] Rebuilding apache conf
    [2018-05-12 17:27:00 -0400] info [park] Creating Addon domain 'example.com.ve' on 'example.domain.com.ve'.
    [2018-05-12 17:27:01 -0400] info [park] parkadmin::Notify Notification => webmaster@gfserve***** via EMAIL [eventimportance => Low (3)]
    [2018-05-12 17:28:33 -0400] info [queueprocd] rebuild_files: working on domain (example.domain.com.ve)
    [2018-05-12 17:28:33 -0400] info [queueprocd] Rebuilding apache conf
    [2018-05-12 17:30:13 -0400] info [park] rebuild_files: working on domain (example.com.ve)
    [2018-05-12 17:30:13 -0400] info [park] php-fpm: rebuild_files: restart fpm services for Apache
    [2018-05-12 17:30:13 -0400] info [park] php-fpm: fpm services restarted
    [2018-05-12 17:30:13 -0400] info [park] Rebuilding apache conf
    [2018-05-12 17:30:14 -0400] info [domain] rebuild_files: working on domain (example.domain.com.ve)
    [2018-05-12 17:30:14 -0400] info [domain] php-fpm: rebuild_files: restart fpm services for Apache
    [2018-05-12 17:30:14 -0400] info [domain] php-fpm: fpm services restarted
    [2018-05-12 17:30:14 -0400] info [domain] Rebuilding apache conf
    [2018-05-12 17:31:40 -0400] info [park] Creating Addon domain 'example.com.ve' on 'example.domain.com.ve'.
    [2018-05-12 17:31:41 -0400] info [park] parkadmin::Notify Notification => webmaster@gfserve***** via EMAIL [eventimportance => Low (3)]
    [2018-05-12 17:33:13 -0400] info [queueprocd] rebuild_files: working on domain (example.domain.com.ve)
    [2018-05-12 17:33:13 -0400] info [queueprocd] Rebuilding apache conf
    [2018-05-12 17:33:28 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.
    
    Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
    [2018-05-12 17:35:23 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.
    
    Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
    [2018-05-12 17:35:37 -0400] info [mysql] Dropping MySQL database “godo0118_emt” for user “godo0118” …
    [2018-05-12 17:35:40 -0400] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: started
    [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php55-php-fpm NOT start on reboot
    [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php56-php-fpm start on reboot
    [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php70-php-fpm start on reboot
    [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php71-php-fpm NOT start on reboot
    [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php72-php-fpm NOT start on reboot
    [2018-05-12 17:35:40 -0400] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: completed
    [2018-05-12 17:36:22 -0400] info [mysql] Creating MySQL database godo0118_emt for user godo0118
    [2018-05-12 17:37:11 -0400] info [mysql] Creating MySQL virtual user godo0118_emt for user godo0118
    
    
     
    #4 gfserver, May 12, 2018
    Last edited by a moderator: May 12, 2018
  5. gfserver

    gfserver Member

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    Note: when uploading html file there's no problem, but with php files the 503 error is intermittent!
     
  6. gfserver

    gfserver Member

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    Hello, please help! I have a production server, please check this
    Code:
    [Mon May 14 17:36:46.665308 2018] [proxy_fcgi:error] [pid 8724] [client 186.185.55.215:53216] AH01079: failed to make connection to backend: httpd-UDS, referer: http://xxxxxxxxxxxxx.com.ve/wp-admin/install.php?language=es_ES
    [Mon May 14 17:36:46.665767 2018] [proxy:error] [pid 8724] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php56/root/usr/var/run/php-fpm/c75160e14fe6b273c090f0f797916528ca7eeca0.sock (*) failed
    [Mon May 14 17:36:46.665802 2018] [proxy_fcgi:error] [pid 8724] [client 186.185.55.215:53216] AH01079: failed to make connection to backend: httpd-UDS, referer: http://xxxxxxxxx.com.ve/wp-admin/install.php?language=es_ES
    
    systemctl status ea-php70-php-fpm.service
    ● ea-php70-php-fpm.service - The PHP FastCGI Process Manager
    Loaded: loaded (/usr/lib/systemd/system/ea-php70-php-fpm.service; disabled; vendor preset: disabled)
    Active: failed (Result: exit-code) since Mon 2018-05-14 17:41:18 -04; 34s ago
    Main PID: 10598 (code=exited, status=78)
    
    May 14 17:41:17 server3.example.net systemd[1]: Starting The PHP FastCGI Process Manager...
    May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php70/root/etc/...t line 8.
    May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] ERROR: No pool defined. at least one pool section must be specified in config file
    May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] ERROR: failed to post process the configuration
    May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] ERROR: FPM initialization failed
    May 14 17:41:18 server3.example.net systemd[1]: ea-php70-php-fpm.service: main process exited, code=exited, status=78/n/a
    May 14 17:41:18 server3.example.net systemd[1]: Failed to start The PHP FastCGI Process Manager.
    May 14 17:41:18 server3.example.net systemd[1]: Unit ea-php70-php-fpm.service entered failed state.
    May 14 17:41:18 server3.example.net systemd[1]: ea-php70-php-fpm.service failed.
    Hint: Some lines were ellipsized, use -l to show in full. 
    
     
  7. gfserver

    gfserver Member

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    systemctl restart ea-php70-php-fpm.service
    Job for ea-php70-php-fpm.service failed because the control process exited with error code. See "systemctl status ea-php70-php-fpm.service" and "journalctl -xe" for details.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @gfserver,

    Do you happen to use NFS for any of your mounted drives? If you are unsure, you can use the following command to check:

    Code:
    mount |grep nfs
    If not, can you also check /var/log/messages to see if anything appears during the account creation process? You can monitor a log file for new entries as you create the new account by using the "tail -f" command. EX:

    Code:
    tail -f /var/log/messages
    Thank you.
     
  9. gfserver

    gfserver Member

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    Hello @cPanelMichael , thank ver much for yor answer

    Here is the log messages

    Code:
    May 15 10:57:47 server3 systemd: Stopping The PHP FastCGI Process Manager...
    May 15 10:57:47 server3 systemd: Starting The PHP FastCGI Process Manager...
    May 15 10:57:48 server3 systemd: Started The PHP FastCGI Process Manager.
    May 15 10:57:48 server3 systemd: Starting The PHP FastCGI Process Manager...
    May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php55/root/etc/php-fpm.d/*.conf' from /opt/cpanel/ea-php55/root/etc/php-fpm.conf at line 8.
    May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] ERROR: No pool defined. at least one pool section must be specified in config file
    May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] ERROR: failed to post process the configuration
    May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] ERROR: FPM initialization failed
    May 15 10:57:50 server3 systemd: ea-php55-php-fpm.service: main process exited, code=exited, status=78/n/a
    May 15 10:57:50 server3 systemd: Failed to start The PHP FastCGI Process Manager.
    May 15 10:57:50 server3 systemd: Unit ea-php55-php-fpm.service entered failed state.
    May 15 10:57:50 server3 systemd: ea-php55-php-fpm.service failed.
    May 15 10:57:50 server3 systemd: Stopping The PHP FastCGI Process Manager...
    May 15 10:57:50 server3 systemd: Starting The PHP FastCGI Process Manager...
    May 15 10:57:50 server3 systemd: Started The PHP FastCGI Process Manager.
    May 15 10:57:50 server3 systemd: Starting The PHP FastCGI Process Manager...
    May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php72/root/etc/php-fpm.d/*.conf' from /opt/cpanel/ea-php72/root/etc/php-fpm.conf at line 8.
    May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] ERROR: No pool defined. at least one pool section must be specified in config file
    May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] ERROR: failed to post process the configuration
    May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] ERROR: FPM initialization failed
    May 15 10:57:52 server3 systemd: ea-php72-php-fpm.service: main process exited, code=exited, status=78/n/a
    May 15 10:57:52 server3 systemd: Failed to start The PHP FastCGI Process Manager.
    May 15 10:57:52 server3 systemd: Unit ea-php72-php-fpm.service entered failed state.
    May 15 10:57:52 server3 systemd: ea-php72-php-fpm.service failed.
    May 15 10:57:52 server3 systemd: Starting The PHP FastCGI Process Manager...
    May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php71/root/etc/php-fpm.d/*.conf' from /opt/cpanel/ea-php71/root/etc/php-fpm.conf at line 8.
    May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] ERROR: No pool defined. at least one pool section must be specified in config file
    May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] ERROR: failed to post process the configuration
    May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] ERROR: FPM initialization failed
    May 15 10:57:53 server3 systemd: ea-php71-php-fpm.service: main process exited, code=exited, status=78/n/a
    May 15 10:57:53 server3 systemd: Failed to start The PHP FastCGI Process Manager.
    May 15 10:57:53 server3 systemd: Unit ea-php71-php-fpm.service entered failed state.
    May 15 10:57:53 server3 systemd: ea-php71-php-fpm.service failed.
    May 15 10:57:53 server3 systemd: Reloading.
    May 15 10:57:54 server3 systemd: Configuration file /etc/systemd/system/mariadb.service.d/migrated-from-my.cnf-settings.conf is marked world-inaccessible. This has no effect as configuration data is accessible via APIs without restrictions. Proceeding anyway.
    May 15 10:57:54 server3 systemd: Configuration file /etc/systemd/system/cpanel-dovecot-solr.service is marked executable. Please remove executable permission bits. Proceeding anyway.
    May 15 10:57:57 server3 kernel: Firewall: *UDP_IN Blocked* IN=ens18 OUT= MAC=ca:a0:09:ab:7c:17:00:1e:49:ee:9c:00:08:00 SRC=104.129.171.109 DST=104.223.83.69 LEN=446 TOS=0x00 PREC=0x00 TTL=54 ID=63120 DF PROTO=UDP SPT=5244 DPT=5060 LEN=426
    May 15 10:57:57 server3 kernel: Firewall: *UDP_IN Blocked* IN=ens18 OUT= MAC=ca:a0:09:ab:7c:17:00:1e:49:ee:9c:00:08:00 SRC=104.129.171.109 DST=104.223.83.70 LEN=443 TOS=0x00 PREC=0x00 TTL=54 ID=16759 DF PROTO=UDP SPT=5244 DPT=5060 LEN=423
    May 15 10:58:00 server3 systemd: Reloading.
    May 15 10:58:01 server3 systemd: Configuration file /etc/systemd/system/mariadb.service.d/migrated-from-my.cnf-settings.conf is marked world-inaccessible. This has no effect as configuration data is accessible via APIs without restrictions. Proceeding anyway.
    May 15 10:58:01 server3 systemd: Configuration file /etc/systemd/system/cpanel-dovecot-solr.service is marked executable. Please remove executable permission bits. Proceeding anyway.
    May 15 10:58:07 server3 systemd: Started Session 8453 of user root.
    May 15 10:58:07 server3 systemd: Starting Session 8453 of user root.
    May 15 10:58:08 server3 systemd: Stopping nginx - high performance web server...
    May 15 10:58:13 server3 systemd: Starting nginx - high performance web server...
    May 15 10:58:16 server3 systemd: Started nginx - high performance web server.
    May 15 10:58:18 server3 pure-ftpd: (?@127.0.0.1) [INFO] New connection from 127.0.0.1
    May 15 10:58:18 server3 pure-ftpd: (?@127.0.0.1) [INFO] __cpanel__service__auth__ftpd__lBG_jhAlbzymvvffz3iSDT9Exs8QysXc0v_AU3GoLc_0D0cgKwIP9VxiaT4DuMsP is now logged in
    May 15 10:58:18 server3 pure-ftpd: (__cpanel__service__auth__ftpd__lBG_jhAlbzymvvffz3iSDT9Exs8QysXc0v_AU3GoLc_0D0cgKwIP9VxiaT4DuMsP@127.0.0.1) [INFO] Logout.
    May 15 10:58:21 server3 systemd: Configuration file /etc/systemd/system/cpanel-dovecot-solr.service is marked executable. Please remove executable permission bits. Proceeding anyway.
     
    #9 gfserver, May 15, 2018
    Last edited by a moderator: May 15, 2018
  10. gfserver

    gfserver Member

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    The mount |grep nfs command returns nothing

    Thanks for your help!
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @gfserver,

    This looks to relate to the issue discussed on the following thread:

    cPanel php-fpm not restarting

    Can you verify if restarting PHP-FPM using the command noted below helps?

    Code:
    /usr/local/cpanel/scripts/restartsrv apache_php_fpm
    Thank you.
     
  12. gfserver

    gfserver Member

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    @cPanelMichael
    This worked, but I don't have any new accounts for the moment, when I have a new one I will be in touch if any issue comes out
    Thanks very much, apologize my poor english
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Please ensure to monitor the thread linked in my previous response for updates on the case referenced on that thread.

    Thank you.
     
  14. gfserver

    gfserver Member

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    Hello, now I'm monitoring the thread
    Thanks!
     
    cPanelMichael likes this.
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