503 error during account creation after update to 70

gfserver

Member
Feb 18, 2015
18
1
3
cPanel Access Level
Root Administrator
Hello, the error is intermittent, now it appears when I add additional domain

I see this in error_log:
Code:
[2018-05-12 17:31:40 -0400] info [park] Creating Addon domain 'example.com.ve' on 'example.domain.com.ve'.
[2018-05-12 17:31:41 -0400] info [park] parkadmin::Notify Notification => [email protected]***** via EMAIL [eventimportance => Low (3)]
[2018-05-12 17:33:13 -0400] info [queueprocd] rebuild_files: working on domain (example.domain.com.ve)
[2018-05-12 17:33:13 -0400] info [queueprocd] Rebuilding apache conf
[2018-05-12 17:33:28 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.

Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
[2018-05-12 17:35:23 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.

Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
Here is the complete error log:
Code:
Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
-- RESTART MARKER (PID 1345 at 1526159306)--
==> cpsrvd 11.70.0.34 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
==> cpsrvd: bound to ports
[2018-05-12 17:09:42 -0400] info [onboot_handler] On Boot Handler started
[2018-05-12 17:09:42 -0400] info [onboot_handler] On Boot Handler running /usr/local/cpanel/libexec/on_boot/populate_system_needs_reboot
[2018-05-12 17:09:42 -0400] info [onboot_handler] On Boot Handler completed
[2018-05-12 17:12:36 -0400] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
[2018-05-12 17:12:42 -0400] info [xml-api] Successfully verified signature for cpanel (key types: release).
[2018-05-12 17:14:03 -0400] info [mysql] Creating MySQL database shockwav_ptdatabase for user shockwav
[2018-05-12 17:14:48 -0400] info [mysql] Creating MySQL virtual user shockwav_ptuser for user shockwav
[2018-05-12 17:23:46 -0400] info [mysql] Creating MySQL database godo0118_emt for user godo0118
[2018-05-12 17:25:29 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.

Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
[2018-05-12 17:26:39 -0400] info [park] rebuild_files: working on domain (identidadvzla.com.ve)
[2018-05-12 17:26:39 -0400] info [park] php-fpm: rebuild_files: restart fpm services for Apache
[2018-05-12 17:26:39 -0400] info [park] php-fpm: fpm services restarted
[2018-05-12 17:26:39 -0400] info [park] Rebuilding apache conf
[2018-05-12 17:26:40 -0400] info [domain] rebuild_files: working on domain (example.domain.com.ve)
[2018-05-12 17:26:40 -0400] info [domain] php-fpm: rebuild_files: restart fpm services for Apache
[2018-05-12 17:26:40 -0400] info [domain] php-fpm: fpm services restarted
[2018-05-12 17:26:40 -0400] info [domain] Rebuilding apache conf
[2018-05-12 17:27:00 -0400] info [park] Creating Addon domain 'example.com.ve' on 'example.domain.com.ve'.
[2018-05-12 17:27:01 -0400] info [park] parkadmin::Notify Notification => [email protected]***** via EMAIL [eventimportance => Low (3)]
[2018-05-12 17:28:33 -0400] info [queueprocd] rebuild_files: working on domain (example.domain.com.ve)
[2018-05-12 17:28:33 -0400] info [queueprocd] Rebuilding apache conf
[2018-05-12 17:30:13 -0400] info [park] rebuild_files: working on domain (example.com.ve)
[2018-05-12 17:30:13 -0400] info [park] php-fpm: rebuild_files: restart fpm services for Apache
[2018-05-12 17:30:13 -0400] info [park] php-fpm: fpm services restarted
[2018-05-12 17:30:13 -0400] info [park] Rebuilding apache conf
[2018-05-12 17:30:14 -0400] info [domain] rebuild_files: working on domain (example.domain.com.ve)
[2018-05-12 17:30:14 -0400] info [domain] php-fpm: rebuild_files: restart fpm services for Apache
[2018-05-12 17:30:14 -0400] info [domain] php-fpm: fpm services restarted
[2018-05-12 17:30:14 -0400] info [domain] Rebuilding apache conf
[2018-05-12 17:31:40 -0400] info [park] Creating Addon domain 'example.com.ve' on 'example.domain.com.ve'.
[2018-05-12 17:31:41 -0400] info [park] parkadmin::Notify Notification => [email protected]***** via EMAIL [eventimportance => Low (3)]
[2018-05-12 17:33:13 -0400] info [queueprocd] rebuild_files: working on domain (example.domain.com.ve)
[2018-05-12 17:33:13 -0400] info [queueprocd] Rebuilding apache conf
[2018-05-12 17:33:28 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.

Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
[2018-05-12 17:35:23 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.

Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
[2018-05-12 17:35:37 -0400] info [mysql] Dropping MySQL database “godo0118_emt” for user “godo0118” …
[2018-05-12 17:35:40 -0400] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: started
[2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php55-php-fpm NOT start on reboot
[2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php56-php-fpm start on reboot
[2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php70-php-fpm start on reboot
[2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php71-php-fpm NOT start on reboot
[2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php72-php-fpm NOT start on reboot
[2018-05-12 17:35:40 -0400] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: completed
[2018-05-12 17:36:22 -0400] info [mysql] Creating MySQL database godo0118_emt for user godo0118
[2018-05-12 17:37:11 -0400] info [mysql] Creating MySQL virtual user godo0118_emt for user godo0118
 
Last edited by a moderator:

gfserver

Member
Feb 18, 2015
18
1
3
cPanel Access Level
Root Administrator
Hello, please help! I have a production server, please check this
Code:
[Mon May 14 17:36:46.665308 2018] [proxy_fcgi:error] [pid 8724] [client 186.185.55.215:53216] AH01079: failed to make connection to backend: httpd-UDS, referer: http://xxxxxxxxxxxxx.com.ve/wp-admin/install.php?language=es_ES
[Mon May 14 17:36:46.665767 2018] [proxy:error] [pid 8724] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php56/root/usr/var/run/php-fpm/c75160e14fe6b273c090f0f797916528ca7eeca0.sock (*) failed
[Mon May 14 17:36:46.665802 2018] [proxy_fcgi:error] [pid 8724] [client 186.185.55.215:53216] AH01079: failed to make connection to backend: httpd-UDS, referer: http://xxxxxxxxx.com.ve/wp-admin/install.php?language=es_ES

systemctl status ea-php70-php-fpm.service
● ea-php70-php-fpm.service - The PHP FastCGI Process Manager
Loaded: loaded (/usr/lib/systemd/system/ea-php70-php-fpm.service; disabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Mon 2018-05-14 17:41:18 -04; 34s ago
Main PID: 10598 (code=exited, status=78)

May 14 17:41:17 server3.example.net systemd[1]: Starting The PHP FastCGI Process Manager...
May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php70/root/etc/...t line 8.
May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] ERROR: No pool defined. at least one pool section must be specified in config file
May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] ERROR: failed to post process the configuration
May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] ERROR: FPM initialization failed
May 14 17:41:18 server3.example.net systemd[1]: ea-php70-php-fpm.service: main process exited, code=exited, status=78/n/a
May 14 17:41:18 server3.example.net systemd[1]: Failed to start The PHP FastCGI Process Manager.
May 14 17:41:18 server3.example.net systemd[1]: Unit ea-php70-php-fpm.service entered failed state.
May 14 17:41:18 server3.example.net systemd[1]: ea-php70-php-fpm.service failed.
Hint: Some lines were ellipsized, use -l to show in full.
 

gfserver

Member
Feb 18, 2015
18
1
3
cPanel Access Level
Root Administrator
systemctl restart ea-php70-php-fpm.service
Job for ea-php70-php-fpm.service failed because the control process exited with error code. See "systemctl status ea-php70-php-fpm.service" and "journalctl -xe" for details.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,903
2,226
363
cPanel Access Level
DataCenter Provider
Twitter
Net::SSLeay error left in queue from previous call: “error:140E0197:SSL routines:SSL_shutdown:shutdown while in init” (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
Hello @gfserver,

Do you happen to use NFS for any of your mounted drives? If you are unsure, you can use the following command to check:

Code:
mount |grep nfs
If not, can you also check /var/log/messages to see if anything appears during the account creation process? You can monitor a log file for new entries as you create the new account by using the "tail -f" command. EX:

Code:
tail -f /var/log/messages
Thank you.
 

gfserver

Member
Feb 18, 2015
18
1
3
cPanel Access Level
Root Administrator
Hello @cPanelMichael , thank ver much for yor answer

Here is the log messages

Code:
May 15 10:57:47 server3 systemd: Stopping The PHP FastCGI Process Manager...
May 15 10:57:47 server3 systemd: Starting The PHP FastCGI Process Manager...
May 15 10:57:48 server3 systemd: Started The PHP FastCGI Process Manager.
May 15 10:57:48 server3 systemd: Starting The PHP FastCGI Process Manager...
May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php55/root/etc/php-fpm.d/*.conf' from /opt/cpanel/ea-php55/root/etc/php-fpm.conf at line 8.
May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] ERROR: No pool defined. at least one pool section must be specified in config file
May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] ERROR: failed to post process the configuration
May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] ERROR: FPM initialization failed
May 15 10:57:50 server3 systemd: ea-php55-php-fpm.service: main process exited, code=exited, status=78/n/a
May 15 10:57:50 server3 systemd: Failed to start The PHP FastCGI Process Manager.
May 15 10:57:50 server3 systemd: Unit ea-php55-php-fpm.service entered failed state.
May 15 10:57:50 server3 systemd: ea-php55-php-fpm.service failed.
May 15 10:57:50 server3 systemd: Stopping The PHP FastCGI Process Manager...
May 15 10:57:50 server3 systemd: Starting The PHP FastCGI Process Manager...
May 15 10:57:50 server3 systemd: Started The PHP FastCGI Process Manager.
May 15 10:57:50 server3 systemd: Starting The PHP FastCGI Process Manager...
May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php72/root/etc/php-fpm.d/*.conf' from /opt/cpanel/ea-php72/root/etc/php-fpm.conf at line 8.
May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] ERROR: No pool defined. at least one pool section must be specified in config file
May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] ERROR: failed to post process the configuration
May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] ERROR: FPM initialization failed
May 15 10:57:52 server3 systemd: ea-php72-php-fpm.service: main process exited, code=exited, status=78/n/a
May 15 10:57:52 server3 systemd: Failed to start The PHP FastCGI Process Manager.
May 15 10:57:52 server3 systemd: Unit ea-php72-php-fpm.service entered failed state.
May 15 10:57:52 server3 systemd: ea-php72-php-fpm.service failed.
May 15 10:57:52 server3 systemd: Starting The PHP FastCGI Process Manager...
May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php71/root/etc/php-fpm.d/*.conf' from /opt/cpanel/ea-php71/root/etc/php-fpm.conf at line 8.
May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] ERROR: No pool defined. at least one pool section must be specified in config file
May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] ERROR: failed to post process the configuration
May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] ERROR: FPM initialization failed
May 15 10:57:53 server3 systemd: ea-php71-php-fpm.service: main process exited, code=exited, status=78/n/a
May 15 10:57:53 server3 systemd: Failed to start The PHP FastCGI Process Manager.
May 15 10:57:53 server3 systemd: Unit ea-php71-php-fpm.service entered failed state.
May 15 10:57:53 server3 systemd: ea-php71-php-fpm.service failed.
May 15 10:57:53 server3 systemd: Reloading.
May 15 10:57:54 server3 systemd: Configuration file /etc/systemd/system/mariadb.service.d/migrated-from-my.cnf-settings.conf is marked world-inaccessible. This has no effect as configuration data is accessible via APIs without restrictions. Proceeding anyway.
May 15 10:57:54 server3 systemd: Configuration file /etc/systemd/system/cpanel-dovecot-solr.service is marked executable. Please remove executable permission bits. Proceeding anyway.
May 15 10:57:57 server3 kernel: Firewall: *UDP_IN Blocked* IN=ens18 OUT= MAC=ca:a0:09:ab:7c:17:00:1e:49:ee:9c:00:08:00 SRC=104.129.171.109 DST=104.223.83.69 LEN=446 TOS=0x00 PREC=0x00 TTL=54 ID=63120 DF PROTO=UDP SPT=5244 DPT=5060 LEN=426
May 15 10:57:57 server3 kernel: Firewall: *UDP_IN Blocked* IN=ens18 OUT= MAC=ca:a0:09:ab:7c:17:00:1e:49:ee:9c:00:08:00 SRC=104.129.171.109 DST=104.223.83.70 LEN=443 TOS=0x00 PREC=0x00 TTL=54 ID=16759 DF PROTO=UDP SPT=5244 DPT=5060 LEN=423
May 15 10:58:00 server3 systemd: Reloading.
May 15 10:58:01 server3 systemd: Configuration file /etc/systemd/system/mariadb.service.d/migrated-from-my.cnf-settings.conf is marked world-inaccessible. This has no effect as configuration data is accessible via APIs without restrictions. Proceeding anyway.
May 15 10:58:01 server3 systemd: Configuration file /etc/systemd/system/cpanel-dovecot-solr.service is marked executable. Please remove executable permission bits. Proceeding anyway.
May 15 10:58:07 server3 systemd: Started Session 8453 of user root.
May 15 10:58:07 server3 systemd: Starting Session 8453 of user root.
May 15 10:58:08 server3 systemd: Stopping nginx - high performance web server...
May 15 10:58:13 server3 systemd: Starting nginx - high performance web server...
May 15 10:58:16 server3 systemd: Started nginx - high performance web server.
May 15 10:58:18 server3 pure-ftpd: ([email protected]) [INFO] New connection from 127.0.0.1
May 15 10:58:18 server3 pure-ftpd: ([email protected]) [INFO] __cpanel__service__auth__ftpd__lBG_jhAlbzymvvffz3iSDT9Exs8QysXc0v_AU3GoLc_0D0cgKwIP9VxiaT4DuMsP is now logged in
May 15 10:58:18 server3 pure-ftpd: (__cpanel__service__auth__ftpd__l[email protected]127.0.0.1) [INFO] Logout.
May 15 10:58:21 server3 systemd: Configuration file /etc/systemd/system/cpanel-dovecot-solr.service is marked executable. Please remove executable permission bits. Proceeding anyway.
 
Last edited by a moderator:

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,903
2,226
363
cPanel Access Level
DataCenter Provider
Twitter
Hello @gfserver,

This looks to relate to the issue discussed on the following thread:

cPanel php-fpm not restarting

Can you verify if restarting PHP-FPM using the command noted below helps?

Code:
/usr/local/cpanel/scripts/restartsrv apache_php_fpm
Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,903
2,226
363
cPanel Access Level
DataCenter Provider
Twitter
This worked, but I don't have any new accounts for the moment, when I have a new one I will be in touch if any issue comes out
Hello,

Please ensure to monitor the thread linked in my previous response for updates on the case referenced on that thread.

Thank you.