Hi to the CPanel community,
I browsed a number of threads here about 550 error but I have yet to find a solution and hope one of you will be able to help.
For starters:
I manage a Joomla website (- Removed -), Cpanel is installed on the server (but not WHM).
Before server migration, I was sending monthly newsletters with ACYmailing (version is 4.5.1)
Following migration a couple weeks ago, I started having issues:
About 90% of the recipients give me the 550 error.
What is strange is that we have another website (- Removed -) on the same server and when I send the newsletter to my @ domain.com address I get the same error as the 90% of my mailing list.
Here is the error message:
Something else important mentioning:
I have NO IDEA where this "navyreco @ blahblah.privatedns.com" is from.
(I have hundreds of 550 error message dumping into my webmail address because navyreco @ blahblah.privatedns.com obviously does not exhisit.)
My ACYmailing is setup so that:
From Name = Navy Recognition
From Address = newsletter @ domain.com
Reply-to Name= Navy Recognition
Reply-to Address = newsletter @ domain.com
The only thing I tried to troubleshoot was adding "navyreco @ blahblash.privatedns.com" in my Email Authentication/SPF/Advanced Settings/"Additional Hosts that send mail for your domains"
But it didn't work.
I saw a lot of thread talking about exim file tweak but there is no exim file on my server (is this because I don't have WHM ?)
Any help would be greatly appreciated (in simple terms: as you can probably tell, I am no expert).
- Modified to remove personal details - Infopro -
I browsed a number of threads here about 550 error but I have yet to find a solution and hope one of you will be able to help.
For starters:
I manage a Joomla website (- Removed -), Cpanel is installed on the server (but not WHM).
Before server migration, I was sending monthly newsletters with ACYmailing (version is 4.5.1)
Following migration a couple weeks ago, I started having issues:
About 90% of the recipients give me the 550 error.
What is strange is that we have another website (- Removed -) on the same server and when I send the newsletter to my @ domain.com address I get the same error as the 90% of my mailing list.
Here is the error message:
Code:
[email protected]
host mail.domain.com [70.38.xx.xx]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
550-Verification failed for <navyreco @ blahblah.privatedns.com>
550-The mail server could not deliver mail to navyreco @ blahblah.privatedns.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
550 Sender verify failedI have NO IDEA where this "navyreco @ blahblah.privatedns.com" is from.
(I have hundreds of 550 error message dumping into my webmail address because navyreco @ blahblah.privatedns.com obviously does not exhisit.)
My ACYmailing is setup so that:
From Name = Navy Recognition
From Address = newsletter @ domain.com
Reply-to Name= Navy Recognition
Reply-to Address = newsletter @ domain.com
The only thing I tried to troubleshoot was adding "navyreco @ blahblash.privatedns.com" in my Email Authentication/SPF/Advanced Settings/"Additional Hosts that send mail for your domains"
But it didn't work.
I saw a lot of thread talking about exim file tweak but there is no exim file on my server (is this because I don't have WHM ?)
Any help would be greatly appreciated (in simple terms: as you can probably tell, I am no expert).
- Modified to remove personal details - Infopro -
Last edited by a moderator: