The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

550 Sender verify failed

Discussion in 'E-mail Discussions' started by Designer156, Jan 28, 2014.

  1. Designer156

    Designer156 Registered

    Joined:
    Jan 28, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    Hi guys,

    I've seen a lot of posts about this but I'm afraid the solutions are over my head. Hoping someone might be able to explain in simple terms the potential solutions.

    I have an email address that is essentially a forwarder that forwards to my gmail account. I only did this about a week ago and it has made a huge difference to the amount of spam I get. I was very pleased with the solution. All seems to be working well, but today someone emailed me and the email bounced back (response below). The wording of the error suggests to me that gmail has an issue with their address. Is this true? Or is it my setup?

    Code:
    Subject: Mail delivery failed: returning message to sender
    
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
    
      email@xxx.com
        SMTP error from remote mail server after RCPT TO:<email@xxx.com>:
        host mail.owensutton.com [82.xx.xx.xx]: 550-Verification failed for <trade@yyy.com>
        550-No Such User Here
        550 Sender verify failed
    
    ------ This is a copy of the message, including all the headers. ------
    
    Return-path: <trade@yyy.com>
    Received: from 79-66-86-34.dynamic.dsl.as9105.com ([79.yy.yy.yy]:58404 helo=EilaPC)
    	by ns14.sovdns.com with esmtpa (Exim 4.82)
    	(envelope-from <trade@yyy.com>)
    	id 1W89CC-0003PF-Bs
    	for email@xxx.com; Tue, 28 Jan 2014 13:59:20 +0000
    
    (I'm not sure if all that xxx and yyy was necessary above. If the email and IP addresses are important just ask)

    Thanks
     
  2. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

    Joined:
    Sep 23, 2013
    Messages:
    569
    Likes Received:
    15
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Do you by any chance have Sender Verify With Callouts enabled? If so, try disabling with callouts so that just sender verify is
    enabled and see if that solves the issue.
     
  3. Designer156

    Designer156 Registered

    Joined:
    Jan 28, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    Hi cPanelPeter,

    And here we have our first problem. How would I know? Is it an option in cPanel or WHM somewhere?

    - - - Updated - - -

    Just clicking around in WHM i clicked on Email troubleshooter and ran a trace on the email address that is having trouble emailing me. This was the response:

    virtual_aliases via virtual_aliases router forced address failure

    Does this mean that the sender's address is configured incorrectly?
     
  4. Sreejit

    Sreejit Member

    Joined:
    Apr 11, 2011
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    WHM >> Exim Configuration Manager (under service configuration) here you will find the option to disable sender verification.
     
  5. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

    Joined:
    Sep 23, 2013
    Messages:
    569
    Likes Received:
    15
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Please check to see if the domain in question is in /etc/localdomains or in /etc/remotedomains

    Code:
    # grep 'domainname.tld' /etc/localdomains
    # grep 'domainname.tld' /etc/remotedomains
    
     
  6. Designer156

    Designer156 Registered

    Joined:
    Jan 28, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    I don't seem to have that option. Under Server configuration, the only option is 'Basic cPanel and WHM Setup' which only allows me to set nameservers.

    I wonder if my reseller account is limited in some way?

    - - - Updated - - -

    Should I be typing those lines of code somewhere cPanelPeter? Sorry but I really don't have a clue about this side of things.

    The only etc I'm aware of is in file manager?!
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,684
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    The option referenced is not available to resellers. I suggest contacting your web hosting provider for assistance with this issue. They will be able to access /var/log/exim_mainlog directly to review specific entries related to the failure.

    Thank you.
     
  8. Designer156

    Designer156 Registered

    Joined:
    Jan 28, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    Ah, ok. I'll do that. Thanks for your advice. Appreciate it.
     
Loading...

Share This Page