550 Sender verify failed

Designer156

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Jan 28, 2014
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Hi guys,

I've seen a lot of posts about this but I'm afraid the solutions are over my head. Hoping someone might be able to explain in simple terms the potential solutions.

I have an email address that is essentially a forwarder that forwards to my gmail account. I only did this about a week ago and it has made a huge difference to the amount of spam I get. I was very pleased with the solution. All seems to be working well, but today someone emailed me and the email bounced back (response below). The wording of the error suggests to me that gmail has an issue with their address. Is this true? Or is it my setup?

Code:
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    SMTP error from remote mail server after RCPT TO:<[email protected]>:
    host mail.owensutton.com [82.xx.xx.xx]: 550-Verification failed for <[email protected]>
    550-No Such User Here
    550 Sender verify failed

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from 79-66-86-34.dynamic.dsl.as9105.com ([79.yy.yy.yy]:58404 helo=EilaPC)
	by ns14.sovdns.com with esmtpa (Exim 4.82)
	(envelope-from <[email protected]>)
	id 1W89CC-0003PF-Bs
	for [email protected]; Tue, 28 Jan 2014 13:59:20 +0000
(I'm not sure if all that xxx and yyy was necessary above. If the email and IP addresses are important just ask)

Thanks
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
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Root Administrator
Twitter
Hello,

Do you by any chance have Sender Verify With Callouts enabled? If so, try disabling with callouts so that just sender verify is
enabled and see if that solves the issue.
 

Designer156

Registered
Jan 28, 2014
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Reseller Owner
Hello,

Do you by any chance have Sender Verify With Callouts enabled? If so, try disabling with callouts so that just sender verify is
enabled and see if that solves the issue.
Hi cPanelPeter,

And here we have our first problem. How would I know? Is it an option in cPanel or WHM somewhere?

- - - Updated - - -

Just clicking around in WHM i clicked on Email troubleshooter and ran a trace on the email address that is having trouble emailing me. This was the response:

virtual_aliases via virtual_aliases router forced address failure

Does this mean that the sender's address is configured incorrectly?
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
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Root Administrator
Twitter
Hello,

Please check to see if the domain in question is in /etc/localdomains or in /etc/remotedomains

Code:
# grep 'domainname.tld' /etc/localdomains
# grep 'domainname.tld' /etc/remotedomains
 
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Designer156

Registered
Jan 28, 2014
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Reseller Owner
WHM >> Exim Configuration Manager (under service configuration) here you will find the option to disable sender verification.
I don't seem to have that option. Under Server configuration, the only option is 'Basic cPanel and WHM Setup' which only allows me to set nameservers.

I wonder if my reseller account is limited in some way?

- - - Updated - - -

Hello,

Please check to see if the domain in question is in /etc/localdomains or in /etc/remotedomains

Code:
# grep 'domainname.tld' /etc/localdomains
# grep 'domainname.tld' /etc/remotedomains
Should I be typing those lines of code somewhere cPanelPeter? Sorry but I really don't have a clue about this side of things.

The only etc I'm aware of is in file manager?!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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The option referenced is not available to resellers. I suggest contacting your web hosting provider for assistance with this issue. They will be able to access /var/log/exim_mainlog directly to review specific entries related to the failure.

Thank you.
 

Designer156

Registered
Jan 28, 2014
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1
cPanel Access Level
Reseller Owner
The option referenced is not available to resellers. I suggest contacting your web hosting provider for assistance with this issue. They will be able to access /var/log/exim_mainlog directly to review specific entries related to the failure.

Thank you.
Ah, ok. I'll do that. Thanks for your advice. Appreciate it.