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550-unroutable address on same server

Discussion in 'E-mail Discussion' started by Mauritz, Nov 16, 2015.

  1. Mauritz

    Mauritz Well-Known Member

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    We're using Mautic which is installed on our domain name (www.example.com/mautic) - we also use SMTP authentication with a registered account (noreply@example.com), we are however unable to send emails from Mautic to my personal address which is on the same domain.

    The mautic log gives the following error:

    550-Verification failed for 550-Unrouteable address 550 Sender verify failed

    Our domain is definately not blacklisted. We are able to send emails without smtp authentication (just using phpmail) - The account details entered is also correct and there is no bruteforce on the email or domain.

    Any ideas?
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    Do you have domain entry in /etc/localdomains file ?
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you verify if the domain name is located in the /etc/localdomains or /etc/remotedomains file on your system? Is email handled by the local server?

    Thank you.
     
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