550 Unrouteable address

susitio

Registered
Jan 19, 2012
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0
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cPanel Access Level
Root Administrator
I'm moving accounts from one Cpanel server to another Cpanel server.

Accounts copy just fine, but I found some problems with emails. Right now I have this case, an account moved over just fine, but when email to one of the accounts I get this error:

SMTP error from remote mail server after RCPT TO:<[email protected]>:
host asdfasdf.com [xx.xx.xx.82]: 550 Unrouteable address

checked mx records, looks fine.

ideas?

Fabio
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello :)

Check to ensure the MX records for this domain name are directed to the new cPanel server. If the domain name uses remote name servers, you may have to manually adjust the MX records at it's DNS hosting provider.

Thank you.