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553 Sorry, that domain isn't in my list of allowed rcpthosts.

Discussion in 'E-mail Discussion' started by livebait, Feb 16, 2012.

  1. livebait

    livebait Registered

    Mar 27, 2007
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    I'm running a server and one of my clients has complained that they are recieving several messages with the error

    553 Sorry, that domain isn't in my list of allowed rcpthosts.

    This has only started happening in the last week or so and no updates have been made to cpanel that I am aware of.

    Checking the mail queue I can see a message to me from the cpanel update script that has been rejected as well
    SMTP error from remote mail server after RCPT TO:<>:
    host []:
    553 Sorry, that domain isn't in my list of allowed rcpthosts

    Is this something wrong on my server.

    Thanks in advance for any help
  2. ruzbehraja

    ruzbehraja Well-Known Member

    May 19, 2011
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    Root Administrator
    This is an error from the remote server.

    You may want to check your exim logs for the exact problem: /var/log/exim_mainlog

    It could either be that your hostname is blacklisted or that there is a DNS issue.

    I was facing this problem, when 1 of my clients shifted from rediffmailpro and rediffmailpro refused to update the DNS records to point to my server.

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