A domain have a problem sending out emails (But it can receive emails)

webjungle

Member
Aug 22, 2013
8
1
3
cPanel Access Level
Root Administrator
Hi today suddenly "sending email" does not work via a domain.

phpmailer, webmail both are not able to send emails out.
Receiving emails are working but only sending out does not works.

But it can send emails to domains hosted by the same VPS.

I tried email trace in CPanel or mail delivery report and they showed

Event: success success
...
Result: Message accepted

Any email sent out from taegeuk.com.au is not received.
 

webjungle

Member
Aug 22, 2013
8
1
3
cPanel Access Level
Root Administrator
I had a look at exim logs. I couldn't fully understand but I could get some clue.

I happened to look at error_log in the domain public_html/admin folder.
It says

Code:
[02-Jul-2014 06:58:20 Australia/Sydney] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/suhosin.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/suhosin.so: cannot open shared object file: No such file or directory in Unknown on line 0
[02-Jul-2014 06:58:20 Australia/Sydney] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/uploadprogress.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/uploadprogress.so: cannot open shared object file: No such file or directory in Unknown on line 0
[02-Jul-2014 06:58:20 Australia/Sydney] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/mailparse.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/mailparse.so: cannot open shared object file: No such file or directory in Unknown on line 0
How can I solve this problem? mailparse.so is in no-debug-non-zts-20090626 but extension_dir in php conf is set to no-debug-non-zts-20100525 where there is no mailparse.so.
 

webjungle

Member
Aug 22, 2013
8
1
3
cPanel Access Level
Root Administrator
Hi my exim main log shows as below.

Code:
2014-07-01 20:51:19 cwd=/home/taegeuk/public_html/admin 3 args: /usr/sbin/sendmail -t -i
2014-07-01 20:51:19 1X1veh-001o2F-Ci <= [email protected] U=taegeuk P=local S=293546 [email protected] T="Tae Geuk Removals Booking Detail" for [email protected]
2014-07-01 20:51:19 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1X1veh-001o2F-Ci
2014-07-01 20:51:19 cwd=/home/taegeuk/public_html/admin 3 args: /usr/sbin/sendmail -t -i
2014-07-01 20:51:19 1X1veh-001o2F-Ci SMTP connection outbound 1404211879 1X1veh-001o2F-Ci domain.com.au [email protected]
2014-07-01 20:51:20 1X1veh-001o2I-NX <= [email protected] U=taegeuk P=local S=293623 [email protected] T="TG Removals Booking Detail sent to \307\343\271\316\307\340\276\276([email protected])" for [email protected]
2014-07-01 20:51:20 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1X1veh-001o2I-NX
2014-07-01 20:51:20 1X1veh-001o2I-NX SMTP connection outbound 1404211880 1X1veh-001o2I-NX domain.com.au [email protected]
2014-07-01 20:51:24 1X1veh-001o2F-Ci => [email protected] R=lookuphost T=remote_smtp H=mx1.hotmail.com [65.55.37.88] X=UNKNOWN:ECDHE-RSA-AES256-SHA384:256 C="250 <[email protected]> Queued mail for delivery"
2014-07-01 20:51:24 1X1veh-001o2F-Ci Completed
2014-07-01 20:51:25 1X1veh-001o2I-NX => [email protected] R=lookuphost T=remote_smtp H=mx1.hotmail.com [65.55.92.136] X=UNKNOWN:ECDHE-RSA-AES256-SHA384:256 C="250 <[email protected]> Queued mail for delivery"
2014-07-01 20:51:25 1X1veh-001o2I-NX Completed
2014-07-01 20:52:31 SMTP connection from [127.0.0.1]:41863 (TCP/IP connection count = 1)
2014-07-01 20:52:33 SMTP connection from localhost [127.0.0.1]:41863 closed by QUIT
2014-07-01 20:52:33 SMTP connection from [127.0.0.1]:41475 (TCP/IP connection count = 1)
2014-07-01 20:52:34 SMTP connection from localhost [127.0.0.1]:41475 closed by QUIT
2014-07-01 20:54:41 cwd=/ 3 args: /usr/sbin/exim -bd -q1h
2014-07-01 20:54:41 IPv6 socket creation failed: Address family not supported by protocol
2014-07-01 20:54:41 Failed to create IPv6 socket for wildcard listening (Bad file descriptor): will use IPv4
2014-07-01 20:54:41 IPv6 socket creation failed: Address family not supported by protocol
2014-07-01 20:54:41 Failed to create IPv6 socket for wildcard listening (Address family not supported by protocol): will use IPv4
2014-07-01 20:54:41 IPv6 socket creation failed: Address family not supported by protocol
2014-07-01 20:54:41 Failed to create IPv6 socket for wildcard listening (Address family not supported by protocol): will use IPv4
2014-07-01 20:54:41 exim 4.82 daemon started: pid=1753, -q1h, listening for SMTP on port 25 (IPv4) port 587 (IPv4) and for SMTPS on port 465 (IPv4)
2014-07-01 20:54:41 cwd=/var/spool/exim 2 args: /usr/sbin/exim -q
2014-07-01 20:54:41 Start queue run: pid=1761
2014-07-01 20:54:49 1X1vZ5-001nvt-7E SMTP error from remote mail server after end of data: host gmail-smtp-in.l.google.com [74.125.129.27]: 421-4.7.0 [112.140.182.121 15] Our system has detected an unusual rate of\n421-4.7.0 unsolicited mail originating from your IP address. To protect our\n421-4.7.0 users from spam, mail sent from your IP address has been temporarily\n421-4.7.0 rate limited. Please visit\n421-4.7.0 http://www.google.com/mail/help/bulk_mail.html to review our Bulk\n421 4.7.0 Email Senders Guidelines. ni2si26569990pbc.84 - gsmtp
2014-07-01 20:54:52 1X1vZ5-001nvt-7E SMTP error from remote mail server after end of data: host alt1.gmail-smtp-in.l.google.com [74.125.142.26]: 421-4.7.0 [112.140.182.121 15] Our system has detected an unusual rate of\n421-4.7.0 unsolicited mail originating from your IP address. To protect our\n421-4.7.0 users from spam, mail sent from your IP address has been temporarily\n421-4.7.0 rate limited. Please visit\n421-4.7.0 http://www.google.com/mail/help/bulk_mail.html to review our Bulk\n421 4.7.0 Email Senders Guidelines. y2si15756392igl.63 - gsmtp
2014-07-01 20:54:56 1X1vZ5-001nvt-7E SMTP error from remote mail server after end of data: host alt2.gmail-smtp-in.l.google.com [74.125.196.26]: 421-4.7.0 [112.140.182.121 15] Our system has detected an unusual rate of\n421-4.7.0 unsolicited mail originating from your IP address. To protect our\n421-4.7.0 users from spam, mail sent from your IP address has been temporarily\n421-4.7.0 rate limited. Please visit\n421-4.7.0 http://www.google.com/mail/help/bulk_mail.html to review our Bulk\n421 4.7.0 Email Senders Guidelines. o7si20000218yha.49 - gsmtp
2014-07-01 20:55:00 1X1vZ5-001nvt-7E SMTP error from remote mail server after end of data: host alt3.gmail-smtp-in.l.google.com [74.125.29.27]: 421-4.7.0 [112.140.182.121 15] Our system has detected an unusual rate of\n421-4.7.0 unsolicited mail originating from your IP address. To protect our\n421-4.7.0 users from spam, mail sent from your IP address has been temporarily\n421-4.7.0 rate limited. Please visit\n421-4.7.0 http://www.google.com/mail/help/bulk_mail.html to review our Bulk\n421 4.7.0 Email Senders Guidelines. g8si28829762qas.6 - gsmtp
2014-07-01 20:55:01 SMTP connection from [127.0.0.1]:49435 (TCP/IP connection count = 1)
2014-07-01 20:55:03 SMTP connection from localhost [127.0.0.1]:49435 closed by QUIT
2014-07-01 20:55:03 SMTP connection from [127.0.0.1]:57411 (TCP/IP connection count = 1)
2014-07-01 20:55:04 SMTP connection from localhost [127.0.0.1]:57411 closed by QUIT
2014-07-01 20:55:04 1X1vZ5-001nvt-7E == [email protected] R=lookuphost T=remote_smtp defer (-46): SMTP error from remote mail server after end of data: host alt4.gmail-smtp-in.l.google.com [173.194.75.26]: 421-4.7.0 [112.140.182.121 15] Our system has detected an unusual rate of\n421-4.7.0 unsolicited mail originating from your IP address. To protect our\n421-4.7.0 users from spam, mail sent from your IP address has been temporarily\n421-4.7.0 rate limited. Please visit\n421-4.7.0 http://www.google.com/mail/help/bulk_mail.html to review our Bulk\n421 4.7.0 Email Senders Guidelines. yl10si11249521veb.92 - gsmtp
2014-07-01 20:55:04 cwd=/ 2 args: /usr/sbin/sendmail -t
2014-07-01 20:55:04 cwd=/ 2 args: /usr/sbin/sendmail -t
2014-07-01 20:55:05 1X1viK-0000c1-VN <= [email protected] U=root P=local S=12718 T="FAILED: dnsadmin on server1.domain.com.au (112.140.182.121)" for yjpark66domain.com
2014-07-01 20:55:05 1X1viK-0000by-VE <= [email protected] U=root P=local S=12724 T="FAILED: dnsadmin on server1.domain.com.au (112.140.182.121)" for [email protected]
2014-07-01 20:55:05 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1X1viK-0000c1-VN
2014-07-01 20:55:05 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1X1viK-0000by-VE
2014-07-01 20:55:07 1X1viK-0000by-VE => [email protected] R=lookuphost T=remote_smtp H=mx2.vip-servers.com [50.116.5.205] C="250 2.0.0 Ok: queued as E659A11DA5"
2014-07-01 20:55:07 1X1viK-0000by-VE Completed
2014-07-01 20:55:08 1X1viK-0000c1-VN => yjpark66domain.com R=lookuphost T=remote_smtp H=mx2.hotmail.com [65.55.92.184] X=UNKNOWN:ECDHE-RSA-AES256-SHA384:256 C="250 <[email protected]> Queued mail for delivery"
2014-07-01 20:55:08 1X1viK-0000c1-VN Completed
2014-07-01 20:55:13 1X1q2F-001Z7p-Az SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-02.domain.com [177.185.197.36]: 421 4.7.1 Service unavailable; Client host [112.140.182.121] blocked using b.barracudacentral.org
2014-07-01 20:55:18 1X1q2F-001Z7p-Az == [email protected] R=lookuphost T=remote_smtp defer (-44): SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-01.domain.com [177.185.197.35]: 421 4.7.1 Service unavailable; Client host [112.140.182.121] blocked using b.barracudacentral.org
2014-07-01 20:55:24 1X1q8Y-001cLz-Sy SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-02.domain.com [177.185.197.36]: 421 4.7.1 Service unavailable; Client host [112.140.182.121] blocked using b.barracudacentral.org
2014-07-01 20:55:31 1X1q8Y-001cLz-Sy == [email protected] R=lookuphost T=remote_smtp defer (-44): SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-01.domain.com [177.185.197.35]: 421 4.7.1 Service unavailable; Client host [112.140.182.121] blocked using b.barracudacentral.org
2014-07-01 20:55:35 1X1q3K-001a1v-6f SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-01.domain.com [177.185.197.35]: 450 4.7.1 Client host rejected: cannot find your hostname, [112.140.182.121]
2014-07-01 20:55:40 1X1q3K-001a1v-6f == [email protected] R=lookuphost T=remote_smtp defer (-44): SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-02.domain.com [177.185.197.36]: 421 4.7.1 Service unavailable; Client host [112.140.182.121] blocked using b.barracudacentral.org
2014-07-01 20:55:45 1X1qGm-001fDi-UK SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-02.domain.com [177.185.197.36]: 450 4.7.1 Client host rejected: cannot find your hostname, [112.140.182.121]
2014-07-01 20:55:48 1X1qGm-001fDi-UK == [email protected] R=lookuphost T=remote_smtp defer (-44): SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-01.domain.com [177.185.197.35]: 450 4.7.1 Client host rejected: cannot find your hostname, [112.140.182.121]
2014-07-01 20:55:56 1X1q3J-001a1a-Pk SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-01.domain.com [177.185.197.35]: 421 4.7.1 Service unavailable; Client host [112.140.182.121] blocked using b.barracudacentral.org
2014-07-01 20:55:58 1X1q3J-001a1a-Pk == [email protected] R=lookuphost T=remote_smtp defer (-44): SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx-vip-02.domain.com [177.185.197.36]: 421 4.7.1 Service unavailable; Client host [112.140.182.121] blocked using b.barracudacentral.org
2014-07-01 20:56:02 End queue run: pid=1761
 
Last edited by a moderator:

webjungle

Member
Aug 22, 2013
8
1
3
cPanel Access Level
Root Administrator
I installed mailparse by 'pecl install mailparse'

Now mailparse.so is in no-debug-non-zts-20100525 which is extension_dir in php conf.

But sending out mail still not works.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

The logs from /var/log/exim_mainlog you provided indicate some remote mail servers are blocking your server because it's on the b.barracudacentral.org list or it's violating mail policies. However, this should not result in a blockage on all remote mail servers. Have you tried sending out to multiple remote mail servers? For instance, try sending to Hotmail and Yahoo and see if any of those providers accept your email. Note that you should review the output from /var/log/exim_mainlog that you pasted as it specifically lists links on how to address the issue with those remote mail servers.

Thank you.