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A domain is not working!!! Why?

Discussion in 'General Discussion' started by tekdns, Jul 28, 2003.

  1. tekdns

    tekdns Well-Known Member

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    Hi,

    All systems OK
    DNS OK
    All domains OK
    but a domain is not working Why?

    cPanel.net Support Ticket Number:
     
  2. tAzMaNiAc

    tAzMaNiAc Well-Known Member

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    Wow, what a big bag of information! We don't even know why it's working either based on your information..

    Check out

    www.dnsreports.com for that domain.

    cPanel.net Support Ticket Number:
     
  3. tekdns

    tekdns Well-Known Member

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    Yes, i was checked, but no response.
    What is problem?

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  4. Curious Too

    Curious Too Well-Known Member

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    Has the domain registration expired?
    Has the dns entry been added to your nameserver?
    Is the domain pointing to your nameservers?

    cPanel.net Support Ticket Number:
     
  5. tekdns

    tekdns Well-Known Member

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    Re: Re: A domain is not working!!! Why?

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  6. rpmws

    rpmws Well-Known Member

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    check to make sure when you ping it from multiple locations that the correct IP address comes up. Next try to see if you can see the site using the http://servername/~username/ method. If your pings return the correct resolved IP and you can see the site using the above method you will need to investigate your httpd.conf file. Check the entries in there for this domain. Make sure they look ok. If you make changes .. restart apache.

    Does the mail work for this domain? any page or error at all when you try the site in the browser?? or is the page not found?

    I have seen a .htaccess file and a meta refresh in a index.html page point to a dead URL. This can fool you also. To test that problem .. ssh into his /home/user/public_html folder and grab a file name like an image or a page name other than the index page. Try that directly in the browser behind the http://domain.com/some-other-page-he-has.html

    if that works then there is nothing wrong. user error.

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  7. tekdns

    tekdns Well-Known Member

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    Re: Re: A domain is not working!!! Why?


    I aplied your advices, but still don't work.
    WHY?

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  8. rpmws

    rpmws Well-Known Member

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    can you post the domain you are having trouble with?

    does the site work with teh ~username/ method?
    we need some info while we trouble shoot here :)

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  9. tekdns

    tekdns Well-Known Member

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  10. tekdns

    tekdns Well-Known Member

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    how to fix this?

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  11. rpmws

    rpmws Well-Known Member

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    domain name is???

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  12. tekdns

    tekdns Well-Known Member

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    bibosi.org

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  13. rpmws

    rpmws Well-Known Member

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    nothing wrong with your server. Your dns server points them to the right IP. the problem is with the domain name.

    I am 99% sure this domain expired in 7/8/03 and is in what they call "registrar hold". The expiration date says 7/8/04 becuase NSI now holds domains "hostage" for 1 year until the original owner renews at the inflated rate of $200 :( see record below. That's your problem and you should alwasy check whois first when you get issues like this.


    Domain ID:D98324889-LROR
    Domain Name:BIBOSI.ORG
    Created On:08-Jul-2003 10:58:50 UTC
    Last Updated On:24-Jul-2003 00:23:42 UTC
    Expiration Date:08-Jul-2004 10:58:50 UTC
    Sponsoring Registrar:R27-LROR
    Status:CLIENT HOLD
    Status:TRANSFER PROHIBITED
    Registrant ID:27-C
    Registrant Name:SEE SPONSORING REGISTRAR
    Registrant Street1:Whois Server:whois.directi.com
    Registrant Street2:Referral URL:www.directi.com
    Registrant City:N/A
    Registrant Postal Code:N/A
    Registrant Country:CA
    Registrant Email:not@available.org
    Admin ID:27-C
    Admin Name:SEE SPONSORING REGISTRAR
    Admin Street1:Whois Server:whois.directi.com
    Admin Street2:Referral URL:www.directi.com
    Admin City:N/A
    Admin Postal Code:N/A
    Admin Country:CA
    Admin Email:not@available.org
    Billing ID:27-C
    Billing Name:SEE SPONSORING REGISTRAR
    Billing Street1:Whois Server:whois.directi.com
    Billing Street2:Referral URL:www.directi.com
    Billing City:N/A
    Billing Postal Code:N/A
    Billing Country:CA
    Billing Email:not@available.org
    Tech ID:27-C
    Tech Name:SEE SPONSORING REGISTRAR
    Tech Street1:Whois Server:whois.directi.com
    Tech Street2:Referral URL:www.directi.com
    Tech City:N/A
    Tech Postal Code:N/A
    Tech Country:CA
    Tech Email:not@available.org
    Name Server:NS1.TEKDNS.COM
    Name Server:NS2.TEKDNS.COM

    cPanel.net Support Ticket Number:
     
  14. PWSowner

    PWSowner Well-Known Member

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    Dnsreport.com says the domain does not exist. Sounds like maybe the nameservers at your registrar are not correct.

    Are your nameservers supposed to be NS1.TEKDNS.COM and NS2.TEKDNS.COM?

    Or, like RPMWS said, maybe your domain has expired. That will cause problems also.
     
    #14 PWSowner, Jul 29, 2003
    Last edited: Jul 29, 2003
  15. tekdns

    tekdns Well-Known Member

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    I created of this domain.I am a domain registrar reseller.Or, this domain is new.Not, expired.

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  16. rpmws

    rpmws Well-Known Member

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    the domain is not active and is in registrar hold. see record above. It's expired and NSI is holding it hostage in what they call their "Redemption Period" I bet.

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  17. PWSowner

    PWSowner Well-Known Member

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    I noticed that too and edited my post after I saw yours. ;)

    He says it's not expired.

    Question is, how long ago did you register it then?

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  18. tekdns

    tekdns Well-Known Member

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    But, our dns whois output that is;

    "Domain Name: BIBOSI.ORG

    Registrant:
    restauranteeldespiste.com
    Natalio Pinto (natalio_p@yahoo.com)
    Cra. 69 #2 Bis 15
    Cali
    Valle Del Cauca,572
    CO
    Tel. +572.3235729

    Creation Date: 08-Jul-2003
    Expiration Date: 08-Jul-2004

    Domain servers in listed order:
    ns1.tekdns.com
    ns2.tekdns.com


    Administrative Contact:
    restauranteeldespiste.com
    Natalio Pinto (natalio_p@yahoo.com)
    Cra. 69 #2 Bis 15
    Cali
    Valle Del Cauca,572
    CO
    Tel. +572.3235729

    Technical Contact:
    restauranteeldespiste.com
    Natalio Pinto (natalio_p@yahoo.com)
    Cra. 69 #2 Bis 15
    Cali
    Valle Del Cauca,572
    CO
    Tel. +572.3235729

    Billing Contact:
    restauranteeldespiste.com
    Natalio Pinto (natalio_p@yahoo.com)
    Cra. 69 #2 Bis 15
    Cali
    Valle Del Cauca,572
    CO
    Tel. +572.3235729


    Status: ACTIVE

    The data in this whois database is provided to you for information
    purposes only, that is, to assist you in obtaining information about or
    related to a domain name registration record. We make this information
    available "as is", and do not guarantee its accuracy. By submitting a
    whois query, you agree that you will use this data only for lawful
    purposes and that, under no circumstances will you use this data to:
    (1) enable high volume, automated, electronic processes that stress or
    load this whois database system providing you this information; or
    (2) allow, enable, or otherwise support the transmission of mass
    unsolicited, commercial advertising or solicitations via direct mail,
    electronic mail, or by telephone. The compilation, repackaging,
    dissemination or other use of this data is expressly prohibited without
    prior written consent from us. The registrar of record is
    Direct Information Pvt Ltd (Directi). We reserve the right to modify
    these terms at any time. By submitting this query, you agree to abide
    by these terms.
    "

    cPanel.net Support Ticket Number:
     
  19. rpmws

    rpmws Well-Known Member

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    can you read this part of the whois lookup?

    -----------------------------------------------
    Sponsoring Registrar:R27-LROR
    Status:CLIENT HOLD
    Status:TRANSFER PROHIBITED
    ------------------------------------------------

    I am not your registrar. I wish I could help you further. It's a problem with the domain name record at the registrar. Your server is fine.

    cPanel.net Support Ticket Number:
     
  20. rpmws

    rpmws Well-Known Member

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    http://reports.internic.net/cgi-bin/whois?whois_nic=bibosi.org&type=domain

    the NSI bastards are where the buck stops. They hoold the roots. It could be in dispute or possibly the registrar did this for another reason. But it's a domain problem at the NIC not the server.

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