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[a fatal error or timeout occurred while processing this directive] in WHM

Discussion in 'General Discussion' started by ltshears, Feb 26, 2012.

  1. ltshears

    ltshears Registered

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    Hello, i am a website owner. And with my account i am allowed up to 10 accounts.. I was trying to create a new website in my WHM that is provided to me by my webhost ,but i was having problems because i didn't have the option to create a package for this new account.. So I contacted my webhost and asked them how to add a package, they contaced me back like 3 days later and said they added the "add package feature" on my whm now so it should work.. Ok, so i go in and i create a package the very next day, but when i click on "Create new account" i am now getting an error message as soon as i click it. [a fatal error or timeout occurred while processing this directive] .. So i contacted my webhost back and told them i am now getting this error.. Please note i was not getting this error prior to them adding the create a package link to my whm.. They said they will just add the account for me and to give them the new domain name, i said ok and i sent it to them.. I have emailed 3 times in the last 3 days and have not heard back from them. I am stuck and i don't know why i am getting this message. does it have something to do with my webhost messing it up?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: [a fatal error or timeout occurred while processing this directive] in

    In your WHM, what does it say top right corner of the page for WHM version?
     
  3. ltshears

    ltshears Registered

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    Re: [a fatal error or timeout occurred while processing this directive] in

    WHM 11.28.83
    REDHAT Enterprise 3 i686 standard on srv01
     
    #3 ltshears, Feb 27, 2012
    Last edited: Feb 27, 2012
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: [a fatal error or timeout occurred while processing this directive] in

    Your cPanel installation is out of date, you should update as soon as possible:
    The Latest cPanel Builds are shown here: Downloads - cPanel Inc.

    Documentation for 11.28 changing your current Update Preferences is located here:
    Update Preferences - cPanel Documentation
     
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