[a fatal error or timeout occurred while processing this directive] in WHM

Hello, i am a website owner. And with my account i am allowed up to 10 accounts.. I was trying to create a new website in my WHM that is provided to me by my webhost ,but i was having problems because i didn't have the option to create a package for this new account.. So I contacted my webhost and asked them how to add a package, they contaced me back like 3 days later and said they added the "add package feature" on my whm now so it should work.. Ok, so i go in and i create a package the very next day, but when i click on "Create new account" i am now getting an error message as soon as i click it. [a fatal error or timeout occurred while processing this directive] .. So i contacted my webhost back and told them i am now getting this error.. Please note i was not getting this error prior to them adding the create a package link to my whm.. They said they will just add the account for me and to give them the new domain name, i said ok and i sent it to them.. I have emailed 3 times in the last 3 days and have not heard back from them. I am stuck and i don't know why i am getting this message. does it have something to do with my webhost messing it up?

 

Re: [a fatal error or timeout occurred while processing this directive] in

WHM 11.28.83
REDHAT Enterprise 3 i686 standard on srv01