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[a fatal error or timeout occurred while processing this directive]Updating ftp passwords for userna

Discussion in 'General Discussion' started by mahdi66, May 24, 2014.

  1. mahdi66

    mahdi66 Registered

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    hi
    i have a problem
    when i want change a user password i cot this error
    Code:
    [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for username
    when i click on "a fatal error or timeout occurred while processing this directive" i got this
    Code:
    open3: exec of /usr/local/cpanel/scripts/chpass failed at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 241
    	Carp::croak('open3: exec of /usr/local/cpanel/scripts/chpass failed') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
    	IPC::Open3::_open3('open3', 'Cpanel::ChangePasswd', 'GLOB(0x3ded000)', 'GLOB(0x3ded020)', '>&STDERR', '/usr/local/cpanel/scripts/chpass') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
    	IPC::Open3::open3('GLOB(0x3ded000)', 'GLOB(0x3ded020)', '>&STDERR', '/usr/local/cpanel/scripts/chpass') called at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 241
    	Cpanel::ChangePasswd::change_password_withchpass('eszujo', ')VOP!FdMkUvR') called at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 87
    	Cpanel::ChangePasswd::change_password('new_password', ')VOP!FdMkUvR', 'user', 'eszujo', 'optional_services', 'HASH(0x7fdb137741d0)') called at /usr/local/cpanel/Whostmgr/Passwd.pm line 36
    	Whostmgr::Passwd::passwd('eszujo', ')VOP!FdMkUvR', 'HASH(0x7fdb137741d0)') called at whostmgr/bin/whostmgr line 2269
    	main::passwd called at whostmgr/bin/whostmgr line 772 
    also i cant create backup
    and phpmyadmin error loading database

    and scripts folder is empty

    please help me to solved this problem without lost my data

    thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for us

    It's important to address this issue before addressing any other, because if your /usr/local/cpanel/scripts directory is empty, it means there are several missing files on your system. Was it manually removed, or is it possible your filesystem was corrupted?

    Thank you.
     
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  3. Sreejit

    Sreejit Member

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    Re: [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for us

    Hi,

    I am not sure weather it will work or not but you can try to do a forceful cPanel update. It may replace the missing cpanel core files.( I am assuming that your file system is not corrupt )

     
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