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[a fatal error or timeout occurred while processing this directive]Updating ftp passwords for userna

Discussion in 'General Discussion' started by mahdi66, May 24, 2014.

  1. mahdi66

    mahdi66 Registered

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    hi
    i have a problem
    when i want change a user password i cot this error
    Code:
    [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for username
    when i click on "a fatal error or timeout occurred while processing this directive" i got this
    Code:
    open3: exec of /usr/local/cpanel/scripts/chpass failed at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 241
    	Carp::croak('open3: exec of /usr/local/cpanel/scripts/chpass failed') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
    	IPC::Open3::_open3('open3', 'Cpanel::ChangePasswd', 'GLOB(0x3ded000)', 'GLOB(0x3ded020)', '>&STDERR', '/usr/local/cpanel/scripts/chpass') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
    	IPC::Open3::open3('GLOB(0x3ded000)', 'GLOB(0x3ded020)', '>&STDERR', '/usr/local/cpanel/scripts/chpass') called at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 241
    	Cpanel::ChangePasswd::change_password_withchpass('eszujo', ')VOP!FdMkUvR') called at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 87
    	Cpanel::ChangePasswd::change_password('new_password', ')VOP!FdMkUvR', 'user', 'eszujo', 'optional_services', 'HASH(0x7fdb137741d0)') called at /usr/local/cpanel/Whostmgr/Passwd.pm line 36
    	Whostmgr::Passwd::passwd('eszujo', ')VOP!FdMkUvR', 'HASH(0x7fdb137741d0)') called at whostmgr/bin/whostmgr line 2269
    	main::passwd called at whostmgr/bin/whostmgr line 772 
    also i cant create backup
    and phpmyadmin error loading database

    and scripts folder is empty

    please help me to solved this problem without lost my data

    thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for us

    It's important to address this issue before addressing any other, because if your /usr/local/cpanel/scripts directory is empty, it means there are several missing files on your system. Was it manually removed, or is it possible your filesystem was corrupted?

    Thank you.
     
  3. Sreejit

    Sreejit Member

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    Re: [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for us

    Hi,

    I am not sure weather it will work or not but you can try to do a forceful cPanel update. It may replace the missing cpanel core files.( I am assuming that your file system is not corrupt )

     
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