[a fatal error or timeout occurred while processing this directive]Updating ftp passwords for userna

mahdi66

Registered
May 24, 2014
1
0
1
cPanel Access Level
Root Administrator
hi
i have a problem
when i want change a user password i cot this error
Code:
[a fatal error or timeout occurred while processing this directive]Updating ftp passwords for username
when i click on "a fatal error or timeout occurred while processing this directive" i got this
Code:
open3: exec of /usr/local/cpanel/scripts/chpass failed at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 241
	Carp::croak('open3: exec of /usr/local/cpanel/scripts/chpass failed') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
	IPC::Open3::_open3('open3', 'Cpanel::ChangePasswd', 'GLOB(0x3ded000)', 'GLOB(0x3ded020)', '>&STDERR', '/usr/local/cpanel/scripts/chpass') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
	IPC::Open3::open3('GLOB(0x3ded000)', 'GLOB(0x3ded020)', '>&STDERR', '/usr/local/cpanel/scripts/chpass') called at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 241
	Cpanel::ChangePasswd::change_password_withchpass('eszujo', ')VOP!FdMkUvR') called at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 87
	Cpanel::ChangePasswd::change_password('new_password', ')VOP!FdMkUvR', 'user', 'eszujo', 'optional_services', 'HASH(0x7fdb137741d0)') called at /usr/local/cpanel/Whostmgr/Passwd.pm line 36
	Whostmgr::Passwd::passwd('eszujo', ')VOP!FdMkUvR', 'HASH(0x7fdb137741d0)') called at whostmgr/bin/whostmgr line 2269
	main::passwd called at whostmgr/bin/whostmgr line 772
also i cant create backup
and phpmyadmin error loading database

and scripts folder is empty

please help me to solved this problem without lost my data

thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Re: [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for us

and scripts folder is empty
It's important to address this issue before addressing any other, because if your /usr/local/cpanel/scripts directory is empty, it means there are several missing files on your system. Was it manually removed, or is it possible your filesystem was corrupted?

Thank you.
 

Sreejit

Member
Apr 11, 2011
20
0
51
cPanel Access Level
Root Administrator
Re: [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for us

Hi,

I am not sure weather it will work or not but you can try to do a forceful cPanel update. It may replace the missing cpanel core files.( I am assuming that your file system is not corrupt )

/scripts/upcp --force