[a fatal error or timeout occurred while processing this directive]Updating ftp passwords for userna

[mahdi66]

hi
i have a problem
when i want change a user password i cot this error

[a fatal error or timeout occurred while processing this directive]Updating ftp passwords for username

when i click on "a fatal error or timeout occurred while processing this directive" i got this

open3: exec of /usr/local/cpanel/scripts/chpass failed at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 241
	Carp::croak('open3: exec of /usr/local/cpanel/scripts/chpass failed') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
	IPC::Open3::_open3('open3', 'Cpanel::ChangePasswd', 'GLOB(0x3ded000)', 'GLOB(0x3ded020)', '>&STDERR', '/usr/local/cpanel/scripts/chpass') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
	IPC::Open3::open3('GLOB(0x3ded000)', 'GLOB(0x3ded020)', '>&STDERR', '/usr/local/cpanel/scripts/chpass') called at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 241
	Cpanel::ChangePasswd::change_password_withchpass('eszujo', ')VOP!FdMkUvR') called at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 87
	Cpanel::ChangePasswd::change_password('new_password', ')VOP!FdMkUvR', 'user', 'eszujo', 'optional_services', 'HASH(0x7fdb137741d0)') called at /usr/local/cpanel/Whostmgr/Passwd.pm line 36
	Whostmgr::Passwd::passwd('eszujo', ')VOP!FdMkUvR', 'HASH(0x7fdb137741d0)') called at whostmgr/bin/whostmgr line 2269
	main::passwd called at whostmgr/bin/whostmgr line 772

also i cant create backup
and phpmyadmin error loading database

and scripts folder is empty

please help me to solved this problem without lost my data

thanks

 

[cPanelMichael]

Re: [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for us

and scripts folder is empty

It's important to address this issue before addressing any other, because if your /usr/local/cpanel/scripts directory is empty, it means there are several missing files on your system. Was it manually removed, or is it possible your filesystem was corrupted?

Thank you.

 

[Sreejit]

Re: [a fatal error or timeout occurred while processing this directive]Updating ftp passwords for us

Hi,

I am not sure weather it will work or not but you can try to do a forceful cPanel update. It may replace the missing cpanel core files.( I am assuming that your file system is not corrupt )

/scripts/upcp --force