[a fatal error or timeout occurred while processing this directive]when i create a client account

GoldLineHost

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Nov 12, 2013
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hello !!!

please any one help me there is a issue with cpanel

when i create a cPanel account from my root whm account am getting this error

[a fatal error or timeout occurred while processing this directive] [an error occurred while processing this directive] and other work are done and the account will be create.

then when the client use the login details to log the cpanel there getting this error page

Internal Server Error

500

No response from subprocess ( (cpanel)): subprocess exited with status 255

cpsrvd/11.40.0.19 Server at sitename.domain

please any one give me a solution soon as possible. Thank you !!!
 

GoldLineHost

Registered
Nov 12, 2013
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Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

Create a New Account
[a fatal error or timeout occurred while processing this directive] [an error occurred while processing this directive] Notification => [email protected] via EMAIL [level => 3]

Code:
Account Creation Status: ok (Account Creation Ok)

    Checking input data......Done

    	

    Validating system setup......Done

    	

    Rebuilding IP Pool...System has 1 free ip.
    ...Done

    	

    Validating IP......Done

    	

    Validating Username......Done

    	

    Validating Contact Email......Done

    	

    Ensuring services are online......Done

    	

    WWWAcct 12.5.0 (c) 2013 cPanel, Inc....

    Dns Zone check is enabled.
    +===================================+
    | New Account Info                  |
    +===================================+
    | Domain: vhfghghgh.com
    | Ip: xxx.xxx.xxx.xxx (n)
    | HasCgi: y
    | UserName: bghhghfh
    | PassWord: ;9g544k5HGl'j
    | CpanelMod: x3
    | HomeRoot: /home
    | Quota: unlimited Meg
    | NameServer1: ns1.xxxxxxxxxxx.bs
    | NameServer2: ns2.xxxxxxxxxxx.bs
    | NameServer3: 
    | NameServer4: 
    | Contact Email: [email][email protected][/email]
    | Package: free456
    | Feature List: default
    | Language: en
    +===================================+
    ...Done

    	

    Running pre creation script (/usr/local/cpanel/scripts/prewwwacct)......Done

    	

    Adding User...Adding Shell Access (y)
    Success...Done

    	

    Copying skel files from /root/cpanel3-skel/ to /home/bghhghfh/......Done

    	
    Using Universal Quota Support (quota=0)

    Adding Entries to userdata......Done

    	

    Setting up Mail & Local Domains...localdomains...valiases ...vdomainaliases...vfilters......Done

    	

    Configuring DNS...Bind reconfiguring on server using rndc
    Zone xxxxxxxxxx.com has been successfully added
    ...Done

    	

    Updating Authentication Databases...

    Adding Entries to httpd.conf......Done

    	

    Restarting apache......Done

    	


    Password for “bghhghfh” has been changed.
    Updating ftp passwords for bghhghfh
    Ftp password files updated.
    Ftp vhost passwords synced
    ...Done

    	

    Verifying MX Records and Setting up Databases...Reconfiguring Mail Routing:

        LOCAL MAIL EXCHANGER: This server will serve as a primary mail exchanger for voyagetravels9.lk's mail.:
        This configuration has been manually selected.

    ...Done

    	

    Setting up Proxy Subdomains......Done

    	

    Generating and installing DKIM keys......Done

    	
    Bind reloading on server using rndc zone: [voyagetravels9.lk]

    Sending Account Information......Done

    	
    System has 1 free ip.

    Running post creation scripts (/usr/local/cpanel/scripts/legacypostwwwacct, /usr/local/cpanel/scripts/postwwwacct, /usr/local/cpanel/scripts/postwwwacctuser)...Content-Type: text/html

    Starting ZamFoo....



    New Account Owner: root
    New Account Username: 0

    Hosting Plan Name: free456


    Copying ZamFoo Files....
    Package Does Not Get a WHM panel...
    Checking Owner Chain...
    free456: Imitating Global Package, Demo or is Root Cpanel Package
    Leaving Demo Priviledges

    0 Cpanel Data File: OK


    Checking Account Owners Hosting Plan for Limits
    ----------------------------------------------- 
    Discovering Owners Package Limits Exceeded and Types.... 
    Bandwidth is Set to Unlimited or Blank...Disregarding

    Checking Data Elements for Soft and Hard Thresholds....


    ZamFoo Reseller: Complete

    ...Done

    	
    wwwacct creation finished

    Setting up Domain Pointers......Done

    	

    Setting Reseller Privs......Done

    	

    Account Creation Complete!!!...Account Creation Ok...Done
 

Infopro

Well-Known Member
May 20, 2003
17,113
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Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

Copying ZamFoo Files....
Package Does Not Get a WHM panel...
Checking Owner Chain...
free456: Imitating Global Package, Demo or is Root Cpanel Package
Leaving Demo Priviledges
It seems to me that you're using zamfoo on this server and your Packages are not properly configured, I'd just be guessing though.

You should contact zamfoo about this, as it's not a cPanel supported product.

GL!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

Hello :)

You can check the cPanel error log at:

Code:
/usr/local/cpanel/logs/error_log
Look for any specific output when you notice the error in the cPanel/WHM interface. Also, note that any issues with Zamfoo should be addressed by it's developer. I should point out there have been recent discussions of it's security on other forums such as WHT that you may want to look into.

Thank you.
 

GoldLineHost

Registered
Nov 12, 2013
4
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cPanel Access Level
Root Administrator
Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

Code:
[an error occurred while processing this directive] Notification => username @ gmail.com via EMAIL [level => 3]

Account Creation Status: ok (Account Creation Ok)

    Checking input data......Done

    	

    Validating system setup......Done

    	

    Rebuilding IP Pool...System has 0 free ips.
    ...Done

    	

    Validating IP......Done

    	

    Validating Username......Done

    	

    Validating Contact Email......Done

    	

    Ensuring services are online......Done

    	

    WWWAcct 12.5.0 (c) 2013 cPanel, Inc....

    Dns Zone check is enabled.
    +===================================+
    | New Account Info                  |
    +===================================+
    | Domain: fghfhgfh.com
    | Ip: 192.157.239.209 (n)
    | HasCgi: y
    | UserName: fghghfgh
    | PassWord: B]fghhgfh(vghhPaghghfi
    | CpanelMod: x3
    | HomeRoot: /home
    | Quota: unlimited Meg
    | NameServer1: ns1.gghh.hh.hh
    | NameServer2: ns2.gfhffh.whhe.hh
    | NameServer3: 
    | NameServer4: 
    | Contact Email: [email][email protected][/email]
    | Package: MT
    | Feature List: default
    | Language: en
    +===================================+
    ...Done

    	

    Running pre creation script (/usr/local/cpanel/scripts/prewwwacct)......Done

    	

    Adding User...Adding Shell Access (y)
    Success...Done

    	
    Using Universal Quota Support (quota=0)

    Adding Entries to userdata......Done

    	

    Setting up Mail & Local Domains...localdomains...valiases ...vdomainaliases...vfilters......Done

    	

    Configuring DNS...Bind reconfiguring on serverz using rndc
    Zone fghfghfhfg.com has been successfully added
    ...Done

    	

    Updating Authentication Databases...

    Adding Entries to httpd.conf......Done

    	

    Restarting apache......Done

    	


    Password for “fhhhhfh” has been changed.
    Updating ftp passwords for ghfhghghhf
    Ftp password files updated.
    Ftp vhost passwords synced
    ...Done

    	

    Verifying MX Records and Setting up Databases...Reconfiguring Mail Routing:

        LOCAL MAIL EXCHANGER: This server will serve as a primary mail exchanger for ghghfhfghfgh.com's mail.:
        This configuration has been manually selected.

    ...Done

    	

    Setting up Proxy Subdomains......Done

    	

    Generating and installing DKIM keys......Done

    	
    Bind reloading on serverz using rndc zone: [ghfghfhfghgfh.com]

    Sending Account Information......Done

    	
    System has 0 free ips.

    Running post creation scripts (/usr/local/cpanel/scripts/legacypostwwwacct, /usr/local/cpanel/scripts/postwwwacct, /usr/local/cpanel/scripts/postwwwacctuser)......Done

    	
    wwwacct creation finished

    Setting up Domain Pointers......Done

    	

    Setting Reseller Privs......Done

    	

    Account Creation Complete!!!...Account Creation Ok...Done

i removed the zamfoo and account is getting create but when i see in account list in IP area that is showing MISSING

i think that is the error can you please give me a solution for it ?
 

GoldLineHost

Registered
Nov 12, 2013
4
0
1
cPanel Access Level
Root Administrator
Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

i run this command "/scripts/rebuildhttpdconf" in ssh i got some error like this
Code:
lookup to root
info [rebuildhttpdconf] Creating missing document root /home/xxxxxxxxx/public_html for xxxxxxxxx
info [rebuildhttpdconf] Missing IP for domain xxxxxxxxx.com, using  xx.xx.xx.xx
info [rebuildhttpdconf] Missing ServerName for domain xxxxxxxxx.com, using xxxxxxxxx.com
info [rebuildhttpdconf] Missing port for domain xxxxxxxxx.com, using 80
info [rebuildhttpdconf] Missing user for domain xxxxxxxxx.com, using xxxxxxxxx
info [rebuildhttpdconf] Missing owner for domain xxxxxxxxx.com, force lookup to root
info [rebuildhttpdconf] Missing group for domain xxxxxxxxx.com, using xxxxxxxxx
info [rebuildhttpdconf] Creating missing document root /home/xxxxxxxxx1/public_html for xxxxxxxxx1
info [rebuildhttpdconf] Creating missing document root /home/xxxxxxxxx1/public_html for xxxxxxxxx1
info [rebuildhttpdconf] Missing IP for domain xxxxxxxxx.com, using xx.xx.xx.xx
info [rebuildhttpdconf] Missing ServerName for domain xxxxxxxxx.com, using xxxxxxxxx.com
info [rebuildhttpdconf] Missing port for domain xxxxxxxxx.com, using 80
info [rebuildhttpdconf] Missing user for domain xxxxxxxxx.com, using xxxxxxxxx
info [rebuildhttpdconf] Missing owner for domain xxxxxxxxx.com, force lookup to root
info [rebuildhttpdconf] Missing group for domain xxxxxxxxx.com, using xxxxxxxxx
this issue is after my cpanel new update. i update the cpanel from whm there was an update available, can u please get me a solusion to solve this problem ?
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,488
35
158
cPanel Access Level
DataCenter Provider
Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

Please open a ticket using the link in my signature
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

I wanted to add some additional information based on the information you provided in your support ticket (#4394929). Your VPS has likely reached it's "quotaugidlimit" limit. You can verify this by running a command such as:

Code:
useradd cptest01
You will likely see a "Disk Quota Exceeded" message. Rather than backing up your accounts and moving them to a new server as you mentioned in the ticket, you could simply contact your VPS hosting provider and ask that they increase the "quotaugidlimit" limit for your VPS.

Thank you.