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[a fatal error or timeout occurred while processing this directive]when i create a client account

Discussion in 'General Discussion' started by GoldLineHost, Nov 12, 2013.

  1. GoldLineHost

    GoldLineHost Registered

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    hello !!!

    please any one help me there is a issue with cpanel

    when i create a cPanel account from my root whm account am getting this error

    [a fatal error or timeout occurred while processing this directive] [an error occurred while processing this directive] and other work are done and the account will be create.

    then when the client use the login details to log the cpanel there getting this error page

    Internal Server Error

    500

    No response from subprocess ( (cpanel)): subprocess exited with status 255

    cpsrvd/11.40.0.19 Server at sitename.domain

    please any one give me a solution soon as possible. Thank you !!!
     
  2. GoldLineHost

    GoldLineHost Registered

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    Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

    Create a New Account
    [a fatal error or timeout occurred while processing this directive] [an error occurred while processing this directive] Notification => xxxxxxxxxxxs@xxxxxxx.com via EMAIL [level => 3]

    Code:
    Account Creation Status: ok (Account Creation Ok)
    
        Checking input data......Done
    
        	
    
        Validating system setup......Done
    
        	
    
        Rebuilding IP Pool...System has 1 free ip.
        ...Done
    
        	
    
        Validating IP......Done
    
        	
    
        Validating Username......Done
    
        	
    
        Validating Contact Email......Done
    
        	
    
        Ensuring services are online......Done
    
        	
    
        WWWAcct 12.5.0 (c) 2013 cPanel, Inc....
    
        Dns Zone check is enabled.
        +===================================+
        | New Account Info                  |
        +===================================+
        | Domain: vhfghghgh.com
        | Ip: xxx.xxx.xxx.xxx (n)
        | HasCgi: y
        | UserName: bghhghfh
        | PassWord: ;9g544k5HGl'j
        | CpanelMod: x3
        | HomeRoot: /home
        | Quota: unlimited Meg
        | NameServer1: ns1.xxxxxxxxxxx.bs
        | NameServer2: ns2.xxxxxxxxxxx.bs
        | NameServer3: 
        | NameServer4: 
        | Contact Email: [email]admins@xxxxxxxxxxxxxx.tk[/email]
        | Package: free456
        | Feature List: default
        | Language: en
        +===================================+
        ...Done
    
        	
    
        Running pre creation script (/usr/local/cpanel/scripts/prewwwacct)......Done
    
        	
    
        Adding User...Adding Shell Access (y)
        Success...Done
    
        	
    
        Copying skel files from /root/cpanel3-skel/ to /home/bghhghfh/......Done
    
        	
        Using Universal Quota Support (quota=0)
    
        Adding Entries to userdata......Done
    
        	
    
        Setting up Mail & Local Domains...localdomains...valiases ...vdomainaliases...vfilters......Done
    
        	
    
        Configuring DNS...Bind reconfiguring on server using rndc
        Zone xxxxxxxxxx.com has been successfully added
        ...Done
    
        	
    
        Updating Authentication Databases...
    
        Adding Entries to httpd.conf......Done
    
        	
    
        Restarting apache......Done
    
        	
    
    
        Password for “bghhghfh” has been changed.
        Updating ftp passwords for bghhghfh
        Ftp password files updated.
        Ftp vhost passwords synced
        ...Done
    
        	
    
        Verifying MX Records and Setting up Databases...Reconfiguring Mail Routing:
    
            LOCAL MAIL EXCHANGER: This server will serve as a primary mail exchanger for voyagetravels9.lk's mail.:
            This configuration has been manually selected.
    
        ...Done
    
        	
    
        Setting up Proxy Subdomains......Done
    
        	
    
        Generating and installing DKIM keys......Done
    
        	
        Bind reloading on server using rndc zone: [voyagetravels9.lk]
    
        Sending Account Information......Done
    
        	
        System has 1 free ip.
    
        Running post creation scripts (/usr/local/cpanel/scripts/legacypostwwwacct, /usr/local/cpanel/scripts/postwwwacct, /usr/local/cpanel/scripts/postwwwacctuser)...Content-Type: text/html
    
        Starting ZamFoo....
    
    
    
        New Account Owner: root
        New Account Username: 0
    
        Hosting Plan Name: free456
    
    
        Copying ZamFoo Files....
        Package Does Not Get a WHM panel...
        Checking Owner Chain...
        free456: Imitating Global Package, Demo or is Root Cpanel Package
        Leaving Demo Priviledges
    
        0 Cpanel Data File: OK
    
    
        Checking Account Owners Hosting Plan for Limits
        ----------------------------------------------- 
        Discovering Owners Package Limits Exceeded and Types.... 
        Bandwidth is Set to Unlimited or Blank...Disregarding
    
        Checking Data Elements for Soft and Hard Thresholds....
    
    
        ZamFoo Reseller: Complete
    
        ...Done
    
        	
        wwwacct creation finished
    
        Setting up Domain Pointers......Done
    
        	
    
        Setting Reseller Privs......Done
    
        	
    
        Account Creation Complete!!!...Account Creation Ok...Done
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

    It seems to me that you're using zamfoo on this server and your Packages are not properly configured, I'd just be guessing though.

    You should contact zamfoo about this, as it's not a cPanel supported product.

    GL!
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

    Hello :)

    You can check the cPanel error log at:

    Code:
    /usr/local/cpanel/logs/error_log
    Look for any specific output when you notice the error in the cPanel/WHM interface. Also, note that any issues with Zamfoo should be addressed by it's developer. I should point out there have been recent discussions of it's security on other forums such as WHT that you may want to look into.

    Thank you.
     
  5. GoldLineHost

    GoldLineHost Registered

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    Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

    Code:
    [an error occurred while processing this directive] Notification => username @ gmail.com via EMAIL [level => 3]
    
    Account Creation Status: ok (Account Creation Ok)
    
        Checking input data......Done
    
        	
    
        Validating system setup......Done
    
        	
    
        Rebuilding IP Pool...System has 0 free ips.
        ...Done
    
        	
    
        Validating IP......Done
    
        	
    
        Validating Username......Done
    
        	
    
        Validating Contact Email......Done
    
        	
    
        Ensuring services are online......Done
    
        	
    
        WWWAcct 12.5.0 (c) 2013 cPanel, Inc....
    
        Dns Zone check is enabled.
        +===================================+
        | New Account Info                  |
        +===================================+
        | Domain: fghfhgfh.com
        | Ip: 192.157.239.209 (n)
        | HasCgi: y
        | UserName: fghghfgh
        | PassWord: B]fghhgfh(vghhPaghghfi
        | CpanelMod: x3
        | HomeRoot: /home
        | Quota: unlimited Meg
        | NameServer1: ns1.gghh.hh.hh
        | NameServer2: ns2.gfhffh.whhe.hh
        | NameServer3: 
        | NameServer4: 
        | Contact Email: [email]testingaskmes@vgljhf.com[/email]
        | Package: MT
        | Feature List: default
        | Language: en
        +===================================+
        ...Done
    
        	
    
        Running pre creation script (/usr/local/cpanel/scripts/prewwwacct)......Done
    
        	
    
        Adding User...Adding Shell Access (y)
        Success...Done
    
        	
        Using Universal Quota Support (quota=0)
    
        Adding Entries to userdata......Done
    
        	
    
        Setting up Mail & Local Domains...localdomains...valiases ...vdomainaliases...vfilters......Done
    
        	
    
        Configuring DNS...Bind reconfiguring on serverz using rndc
        Zone fghfghfhfg.com has been successfully added
        ...Done
    
        	
    
        Updating Authentication Databases...
    
        Adding Entries to httpd.conf......Done
    
        	
    
        Restarting apache......Done
    
        	
    
    
        Password for “fhhhhfh” has been changed.
        Updating ftp passwords for ghfhghghhf
        Ftp password files updated.
        Ftp vhost passwords synced
        ...Done
    
        	
    
        Verifying MX Records and Setting up Databases...Reconfiguring Mail Routing:
    
            LOCAL MAIL EXCHANGER: This server will serve as a primary mail exchanger for ghghfhfghfgh.com's mail.:
            This configuration has been manually selected.
    
        ...Done
    
        	
    
        Setting up Proxy Subdomains......Done
    
        	
    
        Generating and installing DKIM keys......Done
    
        	
        Bind reloading on serverz using rndc zone: [ghfghfhfghgfh.com]
    
        Sending Account Information......Done
    
        	
        System has 0 free ips.
    
        Running post creation scripts (/usr/local/cpanel/scripts/legacypostwwwacct, /usr/local/cpanel/scripts/postwwwacct, /usr/local/cpanel/scripts/postwwwacctuser)......Done
    
        	
        wwwacct creation finished
    
        Setting up Domain Pointers......Done
    
        	
    
        Setting Reseller Privs......Done
    
        	
    
        Account Creation Complete!!!...Account Creation Ok...Done

    i removed the zamfoo and account is getting create but when i see in account list in IP area that is showing MISSING

    i think that is the error can you please give me a solution for it ?
     
  6. GoldLineHost

    GoldLineHost Registered

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    Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

    i run this command "/scripts/rebuildhttpdconf" in ssh i got some error like this
    Code:
    lookup to root
    info [rebuildhttpdconf] Creating missing document root /home/xxxxxxxxx/public_html for xxxxxxxxx
    info [rebuildhttpdconf] Missing IP for domain xxxxxxxxx.com, using  xx.xx.xx.xx
    info [rebuildhttpdconf] Missing ServerName for domain xxxxxxxxx.com, using xxxxxxxxx.com
    info [rebuildhttpdconf] Missing port for domain xxxxxxxxx.com, using 80
    info [rebuildhttpdconf] Missing user for domain xxxxxxxxx.com, using xxxxxxxxx
    info [rebuildhttpdconf] Missing owner for domain xxxxxxxxx.com, force lookup to root
    info [rebuildhttpdconf] Missing group for domain xxxxxxxxx.com, using xxxxxxxxx
    info [rebuildhttpdconf] Creating missing document root /home/xxxxxxxxx1/public_html for xxxxxxxxx1
    info [rebuildhttpdconf] Creating missing document root /home/xxxxxxxxx1/public_html for xxxxxxxxx1
    info [rebuildhttpdconf] Missing IP for domain xxxxxxxxx.com, using xx.xx.xx.xx
    info [rebuildhttpdconf] Missing ServerName for domain xxxxxxxxx.com, using xxxxxxxxx.com
    info [rebuildhttpdconf] Missing port for domain xxxxxxxxx.com, using 80
    info [rebuildhttpdconf] Missing user for domain xxxxxxxxx.com, using xxxxxxxxx
    info [rebuildhttpdconf] Missing owner for domain xxxxxxxxx.com, force lookup to root
    info [rebuildhttpdconf] Missing group for domain xxxxxxxxx.com, using xxxxxxxxx
    this issue is after my cpanel new update. i update the cpanel from whm there was an update available, can u please get me a solusion to solve this problem ?
     
  7. cPanelNick

    cPanelNick Administrator
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    Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

    Please open a ticket using the link in my signature
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: [a fatal error or timeout occurred while processing this directive]when i create a client accoun

    I wanted to add some additional information based on the information you provided in your support ticket (#4394929). Your VPS has likely reached it's "quotaugidlimit" limit. You can verify this by running a command such as:

    Code:
    useradd cptest01
    You will likely see a "Disk Quota Exceeded" message. Rather than backing up your accounts and moving them to a new server as you mentioned in the ticket, you could simply contact your VPS hosting provider and ask that they increase the "quotaugidlimit" limit for your VPS.

    Thank you.
     
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