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[a fatal error or timeout occurred while processing this directive]

Discussion in 'General Discussion' started by Tecnoman, Jan 27, 2011.

  1. Tecnoman

    Tecnoman Active Member

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    Hi guys , i am having this problem with a Fresh installation of cpanel ..

    When i go to:

    Security Center >Traceroute Enable/Disable

    I get this message on the webpage
    Code:
    "[a fatal error or timeout occurred while processing this directive]"
    If i click on that message to see the error shows me this:

    Code:
    Can't locate object method "data" via package "notraceroute" (perhaps you forgot to load "notraceroute"?) at whostmgr/bin/whostmgr line 4217.
    	main::settrace() called at whostmgr/bin/whostmgr line 872
    
    Here is ths Screenshot http://awesomescreenshot.com/0976k1cd5


    I try running /scripts/upcp --force but is not fixing the problem.

    any Ideas?:confused:
     
    #1 Tecnoman, Jan 27, 2011
    Last edited: Jan 27, 2011
  2. hostingtech

    hostingtech Member

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    Which release tree you have on your server in Update Configurations ?
     
  3. computerwis

    computerwis Member

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    Hi,
    I have the same problem too. I am using 'RELEASE' Tree.

    You can't disable or enable the traceroute feature in cpanel/whm.
     
  4. LinuxTechie

    LinuxTechie Well-Known Member

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    Hello,

    Can you please update your cPanel to Stable version and try it again?
     
  5. computerwis

    computerwis Member

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    It is the same problem for Cpanel/WHM. I tried the CURRENT Tree but no help, still the same problem.

    I used your suggestion but Stable is still the same and it is much older than the current tree. Right now, I am staying on the 'Current Tree' to see if there are any fixes.

    If it was a fresh installation, it will auto set to the STABLE Tree in Cpanel/WHM update settings.

    Thank You
     
  6. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

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    This is a bug that will be fixed in the next 11.28 builds (case 46535). It only occurs if:

    1. The traceroute binary is not installed; or
    2. WHM cannot locate the traceroute binary.

    If you want to use this interface, and traceroute, installing the traceroute package (e.g. yum install traceroute) will resolve the error until we publish the new version with the fix.
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Case 46535 has been resolved in version 11.28.76. To see if this, or a higher, version is available for your update tier, visit Downloads - cPanel Inc.
     
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