[a fatal error or timeout occurred while processing this directive]

Tecnoman

Active Member
Oct 23, 2006
26
0
151
Hi guys , i am having this problem with a Fresh installation of cpanel ..

When i go to:

Security Center >Traceroute Enable/Disable

I get this message on the webpage
Code:
"[a fatal error or timeout occurred while processing this directive]"
If i click on that message to see the error shows me this:

Code:
Can't locate object method "data" via package "notraceroute" (perhaps you forgot to load "notraceroute"?) at whostmgr/bin/whostmgr line 4217.
	main::settrace() called at whostmgr/bin/whostmgr line 872
Here is ths Screenshot http://awesomescreenshot.com/0976k1cd5


I try running /scripts/upcp --force but is not fixing the problem.

any Ideas?:confused:
 
Last edited:

computerwis

Member
Aug 28, 2010
10
0
51
Australia
It is the same problem for Cpanel/WHM. I tried the CURRENT Tree but no help, still the same problem.

I used your suggestion but Stable is still the same and it is much older than the current tree. Right now, I am staying on the 'Current Tree' to see if there are any fixes.

If it was a fresh installation, it will auto set to the STABLE Tree in Cpanel/WHM update settings.

Thank You
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
This is a bug that will be fixed in the next 11.28 builds (case 46535). It only occurs if:

1. The traceroute binary is not installed; or
2. WHM cannot locate the traceroute binary.

If you want to use this interface, and traceroute, installing the traceroute package (e.g. yum install traceroute) will resolve the error until we publish the new version with the fix.