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A fatal error or timeout occurred while processing this directive

Discussion in 'General Discussion' started by tekify, Nov 12, 2014.

  1. tekify

    tekify Registered

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    After upgraded to WHM 11.46.

    Not able to create new account, no able to go WHM basic configuration, not able to use Account function.
    |
    Users also reported not seeing their databases. Any solution to this?

    Code:
    -------------------------------------------------------------------------
    A fatal error or timeout occurred while processing this directive.
    Can't use an undefined value as a HASH reference at /usr/local/cpanel/Cpanel/NAT/Object.pm line 54.
     at /usr/local/cpanel/Cpanel/NAT/Object.pm line 54.
    	Cpanel::NAT::Object::load_file(Cpanel::NAT::Object=HASH(0x71930c0)) called at /usr/local/cpanel/Cpanel/NAT/Object.pm line 27
    	Cpanel::NAT::Object::new("Cpanel::NAT::Object") called at /usr/local/cpanel/Cpanel/NAT.pm line 20
    	Cpanel::NAT::cpnat() called at /usr/local/cpanel/Cpanel/NAT.pm line 29
    	Cpanel::NAT::get_public_ip("183.16.24.1") called at whostmgr/bin/whostmgr.pl line 2259
    	main::editsets() called at whostmgr/bin/whostmgr.pl line 463
    -------------------------------------------------------------------------
    CENTOS 6.6 x86_64 WHM 11.46.0 (build 12)
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Is this server configured with 1:1 NAT? This is documented here:

    1:1 NAT

    If not, please delete the following file and let us know if the issue persists:

    Code:
    /var/cpanel/cpnat
    Thank you.
     
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  3. tekify

    tekify Registered

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    Thank you :). I have deleted /var/cpanel/cpnat and everything is working correctly now. Thank you for your help!
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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  5. johnnylavah

    johnnylavah Member

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    I had a similar error message as tekify (same WHM version) and can confirm the posted solution fixed my account errors in WHM and I am once again able to see SQL users in cPanel. Thanks, cPanelMichael!
     
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