A fatal error or timeout occurred while processing this directive

tekify

Registered
Nov 12, 2014
2
0
1
cPanel Access Level
Root Administrator
After upgraded to WHM 11.46.

Not able to create new account, no able to go WHM basic configuration, not able to use Account function.
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Users also reported not seeing their databases. Any solution to this?

Code:
-------------------------------------------------------------------------
A fatal error or timeout occurred while processing this directive.
Can't use an undefined value as a HASH reference at /usr/local/cpanel/Cpanel/NAT/Object.pm line 54.
 at /usr/local/cpanel/Cpanel/NAT/Object.pm line 54.
	Cpanel::NAT::Object::load_file(Cpanel::NAT::Object=HASH(0x71930c0)) called at /usr/local/cpanel/Cpanel/NAT/Object.pm line 27
	Cpanel::NAT::Object::new("Cpanel::NAT::Object") called at /usr/local/cpanel/Cpanel/NAT.pm line 20
	Cpanel::NAT::cpnat() called at /usr/local/cpanel/Cpanel/NAT.pm line 29
	Cpanel::NAT::get_public_ip("183.16.24.1") called at whostmgr/bin/whostmgr.pl line 2259
	main::editsets() called at whostmgr/bin/whostmgr.pl line 463
-------------------------------------------------------------------------
CENTOS 6.6 x86_64 WHM 11.46.0 (build 12)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello :)

Is this server configured with 1:1 NAT? This is documented here:

1:1 NAT

If not, please delete the following file and let us know if the issue persists:

Code:
/var/cpanel/cpnat
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
 

johnnylavah

Member
Dec 4, 2014
5
0
1
cPanel Access Level
Reseller Owner
Hello :)

Is this server configured with 1:1 NAT? This is documented here:

1:1 NAT

If not, please delete the following file and let us know if the issue persists:

Code:
/var/cpanel/cpnat
Thank you.
I had a similar error message as tekify (same WHM version) and can confirm the posted solution fixed my account errors in WHM and I am once again able to see SQL users in cPanel. Thanks, cPanelMichael!