Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

A fatal error or timeout occurred while processing this directive

Discussion in 'General Discussion' started by tekify, Nov 12, 2014.

  1. tekify

    tekify Registered

    Joined:
    Nov 12, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    After upgraded to WHM 11.46.

    Not able to create new account, no able to go WHM basic configuration, not able to use Account function.
    |
    Users also reported not seeing their databases. Any solution to this?

    Code:
    -------------------------------------------------------------------------
A fatal error or timeout occurred while processing this directive.
Can't use an undefined value as a HASH reference at /usr/local/cpanel/Cpanel/NAT/Object.pm line 54.
 at /usr/local/cpanel/Cpanel/NAT/Object.pm line 54.
	Cpanel::NAT::Object::load_file(Cpanel::NAT::Object=HASH(0x71930c0)) called at /usr/local/cpanel/Cpanel/NAT/Object.pm line 27
	Cpanel::NAT::Object::new("Cpanel::NAT::Object") called at /usr/local/cpanel/Cpanel/NAT.pm line 20
	Cpanel::NAT::cpnat() called at /usr/local/cpanel/Cpanel/NAT.pm line 29
	Cpanel::NAT::get_public_ip("183.16.24.1") called at whostmgr/bin/whostmgr.pl line 2259
	main::editsets() called at whostmgr/bin/whostmgr.pl line 463
-------------------------------------------------------------------------
    CENTOS 6.6 x86_64 WHM 11.46.0 (build 12)
     
    #1 tekify, Nov 12, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,776
    Likes Received:
    1,711
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Is this server configured with 1:1 NAT? This is documented here:

    1:1 NAT

    If not, please delete the following file and let us know if the issue persists:

    Code:
    /var/cpanel/cpnat
    Thank you.
     
    #2 cPanelMichael, Nov 13, 2014
  3. tekify

    tekify Registered

    Joined:
    Nov 12, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thank you :). I have deleted /var/cpanel/cpnat and everything is working correctly now. Thank you for your help!
     
    #3 tekify, Nov 13, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,776
    Likes Received:
    1,711
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    #4 cPanelMichael, Nov 14, 2014
  5. johnnylavah

    johnnylavah Member

    Joined:
    Dec 4, 2014
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    I had a similar error message as tekify (same WHM version) and can confirm the posted solution fixed my account errors in WHM and I am once again able to see SQL users in cPanel. Thanks, cPanelMichael!
     
    #5 johnnylavah, Dec 4, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - fatal error timeout
  1. delfinparis

    Create Account - a fatal error or timeout occurred while processing this directive

    delfinparis, Apr 5, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    71
    cPanelLauren
    Apr 6, 2018
  2. Pratyush Rohilla

    A fatal error or timeout occurred while processing this directive.

    Pratyush Rohilla, Dec 8, 2017, in forum: CloudLinux
    Replies:
    1
    Views:
    528
    cPanelMichael
    Dec 8, 2017
  3. webofelix

    CSR Generation - A fatal error or timeout occurred while processing this directive.

    webofelix, Sep 26, 2017, in forum: General Discussion
    Replies:
    4
    Views:
    480
    cPanelMichael
    Sep 26, 2017
  4. rajeshkasireddy

    A fatal error or timeout occurred while processing this directive.

    rajeshkasireddy, Jun 28, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    581
    cPanelMichael
    Jun 28, 2017
  5. liroy

    A fatal error or timeout occurred while processing this directive.

    liroy, May 26, 2017, in forum: Discusión en Español
    Replies:
    1
    Views:
    697
    Infopro
    May 26, 2017

Share This Page