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a fatal error or timeout occurred while processing this directive

Discussion in 'General Discussion' started by ClanSolution, Nov 11, 2005.

  1. ClanSolution

    ClanSolution Registered

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    I get the error

    [a fatal error or timeout occurred while processing this directive]Unable to fetch Web Host Manager Security News. The News server may be down or unreachable. ​

    when I open whm, I cannot fetch the news. I also can't receive or send emails (it says it sends but nothing happens).

    Is this a cpanel update (I have updates on stable) or is it a server issue?

    - Thanks :)

    EDIT
    I restarted a few times and the above error has disapeared but no news appears. I got a few emails about failures before and one i sent earlier, but it still wont work properly.

    EDIT 2
    I still get the "[a fatal error or timeout occurred while processing this directive]Unable to fetch Web Host Manager Security News. The News server may be down or unreachable. " error now (yes it came back :\) but the email seems to work outgoing but takes a little longer than normal. Incoming seems to take a lot longer.
    Also, When trying to trace a gmail email account, I got the error "Lookup did not complete".
    Whats this mean?
     
    #1 ClanSolution, Nov 11, 2005
    Last edited: Nov 11, 2005
  2. ClanSolution

    ClanSolution Registered

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    Just for the note I can ping alright, both local and remote.

    67.15.139.53 = alternate ip.
    72.14.207.99 = google.

    root@server [~]# ping 72.14.207.99
    PING 72.14.207.99 (72.14.207.99) 56(84) bytes of data.
    64 bytes from 72.14.207.99: icmp_seq=0 ttl=238 time=118 ms
    64 bytes from 72.14.207.99: icmp_seq=1 ttl=237 time=117 ms
    ...truncated

    --- 72.14.207.99 ping statistics ---
    7 packets transmitted, 7 received, 0% packet loss, time 6061ms
    rtt min/avg/max/mdev = 117.667/117.809/118.086/0.225 ms, pipe

    root@server [~]# ping 67.15.139.53
    PING 67.15.139.53 (67.15.139.53) 56(84) bytes of data.
    64 bytes from 67.15.139.53: icmp_seq=0 ttl=64 time=0.076 ms
    64 bytes from 67.15.139.53: icmp_seq=1 ttl=64 time=0.087 ms
    ...truncated

    --- 67.15.139.53 ping statistics ---
    8 packets transmitted, 8 received, 0% packet loss, time 7039ms
    rtt min/avg/max/mdev = 0.054/0.070/0.087/0.012 ms, pipe 2​


    Anyone got any ideas?
     
  3. simplybe

    simplybe Well-Known Member

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    is your hostname setup correctly and resolving. I had this problem on a server and it was because the datacentres ips were in etc/resolv.conf and didn't seem to be working.

    I changed them to my servers ip's and it worked fine. Not sure if yours is the same problem but might be worth checking.

    Also check that reverse dns has been setup for your server.
     
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