The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

A fatal error or timeout occurred while processing this directive.

Discussion in 'General Discussion' started by Marco Urbani, Nov 24, 2015.

  1. Marco Urbani

    Marco Urbani Member

    Joined:
    Oct 27, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Italy
    cPanel Access Level:
    Root Administrator
    good morning,

    Today when I click the button: Home »cPanel »Upgrade to Latest Version -> update setting
    I have this error:

    Code:
    A fatal error or timeout occurred while processing this directive.
exit level [die] [pid=14912] (Unable to retrieve tier version info: timeout
)
at /usr/local/cpanel/Cpanel/Logger.pm line 432.
    Cpanel::Logger::logger(Cpanel::Logger=HASH(0x4694ca0), HASH(0x46bebe0)) called at /usr/local/cpanel/Cpanel/Logger.pm line 245
    Cpanel::Logger::die(Cpanel::Logger=HASH(0x4694ca0), "Unable to retrieve tier version info: timeout\x{a}") called at /usr/local/cpanel/Cpanel/Update.pm line 180
    Cpanel::Update::get_remote_tiers_info(HASH(0x46c8b28)) called at whostmgr/bin/whostmgr2.pl line 1717
    main::updateconf() called at whostmgr/bin/whostmgr2.pl line 1148
    you can help me?
     
    #1 Marco Urbani, Nov 24, 2015
    Last edited by a moderator: Nov 24, 2015
  2. Cyrtocara

    Cyrtocara Registered

    Joined:
    Nov 24, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    France
    cPanel Access Level:
    Root Administrator
    Hi,
    exactly same problem with 2 server since last night
     
    #2 Cyrtocara, Nov 24, 2015
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,294
    Likes Received:
    1,209
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Check for the existence of the /etc/cpsources.conf file and rename it if it exists:

    Code:
    mv /etc/cpsources.conf /etc/cpsources.conf.backup
    It's likely forcing the use of an invalid mirror.

    Thank you.
     
    #3 cPanelMichael, Nov 24, 2015
    Orbialia likes this.
  4. Cyrtocara

    Cyrtocara Registered

    Joined:
    Nov 24, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    France
    cPanel Access Level:
    Root Administrator
    Problem resolved. :)

    Thanks
     
    #4 Cyrtocara, Nov 24, 2015
  5. cornishman33

    cornishman33 Registered

    Joined:
    Jun 25, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    The beauty of 'Search', this suggestion cured my problem. Thank you.
     
    #5 cornishman33, Nov 25, 2015
  6. Marco Urbani

    Marco Urbani Member

    Joined:
    Oct 27, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Italy
    cPanel Access Level:
    Root Administrator
    Thank you very much .

    Now everything works .

    Fantastic support !!!
     
    #6 Marco Urbani, Nov 25, 2015
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,294
    Likes Received:
    1,209
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    #7 cPanelMichael, Nov 25, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - fatal error timeout
  1. rajeshkasireddy

    A fatal error or timeout occurred while processing this directive.

    rajeshkasireddy, Jun 28, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    70
    cPanelMichael
    Jun 28, 2017
  2. liroy

    A fatal error or timeout occurred while processing this directive.

    liroy, May 26, 2017, in forum: Discusión en Español
    Replies:
    1
    Views:
    241
    Infopro
    May 26, 2017
  3. Motamedi

    a fatal error or timeout occurred while processing this directive

    Motamedi, May 17, 2017, in forum: General Discussion
    Replies:
    2
    Views:
    293
    cPanelNick
    May 17, 2017
  4. Paolo.M

    a fatal error or timeout occurred while processing this directive

    Paolo.M, May 10, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    181
    cPanelMichael
    May 10, 2017
  5. racporto

    List accounts error - A fatal error or timeout occurred while processing this directive.

    racporto, May 8, 2017, in forum: General Discussion
    Replies:
    6
    Views:
    264
    cPanelMichael
    May 12, 2017

Share This Page