A fatal error or timeout occurred while processing this directive.

[Marco Urbani]

good morning,

Today when I click the button: Home »cPanel »Upgrade to Latest Version -> update setting
I have this error:

A fatal error or timeout occurred while processing this directive.
exit level [die] [pid=14912] (Unable to retrieve tier version info: timeout
)
at /usr/local/cpanel/Cpanel/Logger.pm line 432.
    Cpanel::Logger::logger(Cpanel::Logger=HASH(0x4694ca0), HASH(0x46bebe0)) called at /usr/local/cpanel/Cpanel/Logger.pm line 245
    Cpanel::Logger::die(Cpanel::Logger=HASH(0x4694ca0), "Unable to retrieve tier version info: timeout\x{a}") called at /usr/local/cpanel/Cpanel/Update.pm line 180
    Cpanel::Update::get_remote_tiers_info(HASH(0x46c8b28)) called at whostmgr/bin/whostmgr2.pl line 1717
    main::updateconf() called at whostmgr/bin/whostmgr2.pl line 1148

you can help me?

 

[Cyrtocara]

Hi,
exactly same problem with 2 server since last night

 

[cPanelMichael]

Hello

Check for the existence of the /etc/cpsources.conf file and rename it if it exists:

mv /etc/cpsources.conf /etc/cpsources.conf.backup

It's likely forcing the use of an invalid mirror.

Thank you.

 

[Cyrtocara]

Problem resolved.

Thanks

 

[cornishman33]

Hello

Check for the existence of the /etc/cpsources.conf file and rename it if it exists:

mv /etc/cpsources.conf /etc/cpsources.conf.backup

It's likely forcing the use of an invalid mirror.

Thank you.

The beauty of 'Search', this suggestion cured my problem. Thank you.

 

[Marco Urbani]

Thank you very much .

Now everything works .

Fantastic support !!!

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.