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A fatal error or timeout occurred while processing this directive.

Discussion in 'General Discussion' started by Marco Urbani, Nov 24, 2015.

  1. Marco Urbani

    Marco Urbani Member

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    good morning,

    Today when I click the button: Home »cPanel »Upgrade to Latest Version -> update setting
    I have this error:

    Code:
    A fatal error or timeout occurred while processing this directive.
exit level [die] [pid=14912] (Unable to retrieve tier version info: timeout
)
at /usr/local/cpanel/Cpanel/Logger.pm line 432.
    Cpanel::Logger::logger(Cpanel::Logger=HASH(0x4694ca0), HASH(0x46bebe0)) called at /usr/local/cpanel/Cpanel/Logger.pm line 245
    Cpanel::Logger::die(Cpanel::Logger=HASH(0x4694ca0), "Unable to retrieve tier version info: timeout\x{a}") called at /usr/local/cpanel/Cpanel/Update.pm line 180
    Cpanel::Update::get_remote_tiers_info(HASH(0x46c8b28)) called at whostmgr/bin/whostmgr2.pl line 1717
    main::updateconf() called at whostmgr/bin/whostmgr2.pl line 1148
    you can help me?
     
    #1 Marco Urbani, Nov 24, 2015
    Last edited by a moderator: Nov 24, 2015
  2. Cyrtocara

    Cyrtocara Registered

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    Hi,
    exactly same problem with 2 server since last night
     
    #2 Cyrtocara, Nov 24, 2015
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello :)

    Check for the existence of the /etc/cpsources.conf file and rename it if it exists:

    Code:
    mv /etc/cpsources.conf /etc/cpsources.conf.backup
    It's likely forcing the use of an invalid mirror.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelMichael, Nov 24, 2015
    Orbialia likes this.
  4. Cyrtocara

    Cyrtocara Registered

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    Problem resolved. :)

    Thanks
     
    #4 Cyrtocara, Nov 24, 2015
  5. cornishman33

    cornishman33 Member

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    The beauty of 'Search', this suggestion cured my problem. Thank you.
     
    #5 cornishman33, Nov 25, 2015
  6. Marco Urbani

    Marco Urbani Member

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    Thank you very much .

    Now everything works .

    Fantastic support !!!
     
    #6 Marco Urbani, Nov 25, 2015
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelMichael, Nov 25, 2015
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