A fatal error or timeout occurred while processing this directive.

Marco Urbani

Member
Oct 27, 2015
8
0
1
Italy
cPanel Access Level
Root Administrator
good morning,

Today when I click the button: Home »cPanel »Upgrade to Latest Version -> update setting
I have this error:

Code:
A fatal error or timeout occurred while processing this directive.
exit level [die] [pid=14912] (Unable to retrieve tier version info: timeout
)
at /usr/local/cpanel/Cpanel/Logger.pm line 432.
    Cpanel::Logger::logger(Cpanel::Logger=HASH(0x4694ca0), HASH(0x46bebe0)) called at /usr/local/cpanel/Cpanel/Logger.pm line 245
    Cpanel::Logger::die(Cpanel::Logger=HASH(0x4694ca0), "Unable to retrieve tier version info: timeout\x{a}") called at /usr/local/cpanel/Cpanel/Update.pm line 180
    Cpanel::Update::get_remote_tiers_info(HASH(0x46c8b28)) called at whostmgr/bin/whostmgr2.pl line 1717
    main::updateconf() called at whostmgr/bin/whostmgr2.pl line 1148
you can help me?
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Hello :)

Check for the existence of the /etc/cpsources.conf file and rename it if it exists:

Code:
mv /etc/cpsources.conf /etc/cpsources.conf.backup
It's likely forcing the use of an invalid mirror.

Thank you.
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.