Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

A fatal error or timeout occurred while processing this directive

Discussion in 'General Discussion' started by mahdy_sharifi, Feb 2, 2016.

  1. mahdy_sharifi

    mahdy_sharifi Well-Known Member

    Joined:
    Feb 26, 2012
    Messages:
    201
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Root Administrator
    Hello :

    after Cpanel update to 11.54 all account with paper_lantern theme not accessible due following error :

    Code:
    Template::Exception:
        [TYPE]=[undef]
        [INFO]=[Branding::get_available_applications(HASH(0x72515f8)) failed: (XID f35ktu) The system failed to parse the JSON stream from the file “/usr/local/cpanel/base/frontend/paper_lantern//dynamicui.conf” because of an error: garbage after JSON object, at character offset 40053 (before "file=>lverubysel,ski...") at /usr/local/cpanel/Cpanel/JSON.pm line 119, <$_[...]> line 1.
    
    ]
        [TEXT]=[
    
    
    
    
    
    <script type="text/javascript">]
    
    Please guide to resolve.
    
    Regards
    at cpanel.pl line 1234.
        cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 5214
        cpanel::cpanel::run_standard_mode() called at cpanel.pl line 869
        cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 331
    
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,672
    Likes Received:
    1,789
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Cloud Linux addresses this issue with case LVEMAN-543 in their beta version of LVE Manager:

    Beta: LVEManager updated

    You can monitor their blog page if you prefer to wait for the stable version.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice