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Discussion in 'General Discussion' started by mcollinson, Sep 19, 2016.

  1. mcollinson

    mcollinson Member

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    Hi all,

    This is my first post in the forum, so please be patient with me. I'm getting the following error, when logging into cpanel:

    Code:
    Unrecognized character \xC8; marked by <-- HERE after ost.php<-- HERE near column 28 at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1.
    at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1.
        require Cpanel/MysqlUtils/Grants.pm called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 24
        Cpanel::MysqlUtils::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/MysqlUtils.pm called at /usr/local/cpanel/Cpanel/MysqlRun.pm line 10
        Cpanel::MysqlRun::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/MysqlRun.pm called at /usr/local/cpanel/Cpanel/Validate/DB.pm line 21
        Cpanel::Validate::DB::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/Validate/DB.pm called at /usr/local/cpanel/Cpanel/DB/Map/User.pm line 17
        Cpanel::DB::Map::User::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB/Map/User.pm called at /usr/local/cpanel/Cpanel/DB/Map/DB.pm line 11
        Cpanel::DB::Map::DB::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB/Map/DB.pm called at /usr/local/cpanel/Cpanel/DB/Map/Owner.pm line 14
        Cpanel::DB::Map::Owner::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB/Map/Owner.pm called at /usr/local/cpanel/Cpanel/DB/Map.pm line 22
        Cpanel::DB::Map::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB/Map.pm called at /usr/local/cpanel/Cpanel/DB.pm line 10
        Cpanel::DB::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB.pm called at /usr/local/cpanel/Cpanel/Template/Plugin/CpanelDB.pm line 16
        Cpanel::Template::Plugin::CpanelDB::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/Template/Plugin/CpanelDB.pm called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/parent.pm line 20
        parent::import("parent", "Cpanel::Template::Plugin::CpanelDB") called at /usr/local/cpanel/Cpanel/Template/Plugin/Mysql.pm line 12
        Cpanel::Template::Plugin::Mysql::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/Template/Plugin/Mysql.pm called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 206
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 206
        Template::Plugins::_load(Template::Plugins=HASH(0x3aac500), "Mysql", Template::Context=HASH(0x3aa89e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 108
        Template::Plugins::fetch(Template::Plugins=HASH(0x3aac500), "Mysql", undef, Template::Context=HASH(0x3aa89e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 192
        Template::Context::plugin(Template::Context=HASH(0x3aa89e0), "Mysql") called at /usr/local/cpanel/whostmgr/docroot/templates/warnings/mysql_version.tmpl line 3
        eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/warnings/mysql_version.tmpl line 16
        Template::Provider::__ANON__(Template::Context=HASH(0x3aa89e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
        Template::Document::process(Template::Document=HASH(0x3b2f5c0), Template::Context=HASH(0x3aa89e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
        Template::Context::process(Template::Context=HASH(0x3aa89e0), "warnings/mysql_version.tmpl") called at /usr/local/cpanel/whostmgr/docroot/templates/menu/main.tmpl line 28
        eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/menu/main.tmpl line 16
        Template::Provider::__ANON__(Template::Context=HASH(0x3aa89e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
        Template::Document::process(Template::Document=HASH(0x3b1c140), Template::Context=HASH(0x3aa89e0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
        Template::Context::process(Template::Context=HASH(0x3aa89e0), Template::Document=HASH(0x3b1c140)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
        Template::Service::process(Template::Service=HASH(0x3aa81e8), "menu/main.tmpl", HASH(0x3a97098)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
        Template::process(Template=HASH(0x3aa7f00), "menu/main.tmpl", HASH(0x3a97098)) called at /usr/local/cpanel/Cpanel/Template.pm line 416
        Cpanel::Template::process_template("whostmgr", HASH(0x3a97098)) called at whostmgr/bin/whostmgr10.pl line 483
        main::themecommand_tmpl("main") called at whostmgr/bin/whostmgr10.pl line 255
    
    
    I've really no idea how to start troubleshooting this, so if anyone can point me in the right direction, I'd be forever grateful.

    Thanks in advance.

    Michael
     
    #1 mcollinson, Sep 19, 2016
    Last edited by a moderator: Sep 19, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Your access level is listed as "Website Owner". I recommend contacting your web hosting provider for additional assistance with this issue, as I don't believe you can resolve the problem without root access to the system.

    Thank you.
     
  3. mcollinson

    mcollinson Member

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    Hi, sorry, I think I put my access level in incorrectly. I do have root access, so any help you can give me would be appreciated.

    Thanks,

    Michael
     
  4. 24x7server

    24x7server Well-Known Member

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    Hello :),

    Login your server and check cPanel error logs file for the more information of this issues.

    Also, Try to update cPanel on your server with the following command let me us know here if you are getting any error while updating it.

    Code:
    /scripts/upcp 
     
  5. mcollinson

    mcollinson Member

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    Hi,

    Here's the entries in the error log:

    Code:
    
    [2016-09-20 12:36:44 +0100] die [Internal Death while parsing [stdin] 26926] Unrecognized character \xC8; marked by <-- HERE after ost.php   <-- HERE near column 28 at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1.
    at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1.
        require Cpanel/MysqlUtils/Grants.pm called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 24
        Cpanel::MysqlUtils::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/MysqlUtils.pm called at /usr/local/cpanel/Cpanel/MysqlRun.pm line 10
        Cpanel::MysqlRun::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/MysqlRun.pm called at /usr/local/cpanel/Cpanel/Validate/DB.pm line 21
        Cpanel::Validate::DB::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/Validate/DB.pm called at /usr/local/cpanel/Cpanel/DB/Map/User.pm line 17
        Cpanel::DB::Map::User::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB/Map/User.pm called at /usr/local/cpanel/Cpanel/DB/Map/DB.pm line 11
        Cpanel::DB::Map::DB::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB/Map/DB.pm called at /usr/local/cpanel/Cpanel/DB/Map/Owner.pm line 14
        Cpanel::DB::Map::Owner::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB/Map/Owner.pm called at /usr/local/cpanel/Cpanel/DB/Map.pm line 22
        Cpanel::DB::Map::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB/Map.pm called at /usr/local/cpanel/Cpanel/DB.pm line 10
        Cpanel::DB::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/DB.pm called at /usr/local/cpanel/Cpanel/Template/Plugin/CpanelDB.pm line 16
        Cpanel::Template::Plugin::CpanelDB::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/Template/Plugin/CpanelDB.pm called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/parent.pm line 20
        parent::import("parent", "Cpanel::Template::Plugin::CpanelDB") called at /usr/local/cpanel/Cpanel/Template/Plugin/Mysql.pm line 12
        Cpanel::Template::Plugin::Mysql::BEGIN() called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        eval {...} called at /usr/local/cpanel/Cpanel/MysqlUtils/Grants.pm line 1
        require Cpanel/Template/Plugin/Mysql.pm called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 206
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 206
        Template::Plugins::_load(Template::Plugins=HASH(0x2731218), "Mysql", Template::Context=HASH(0x272d678)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 108
        Template::Plugins::fetch(Template::Plugins=HASH(0x2731218), "Mysql", undef, Template::Context=HASH(0x272d678)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 192
        Template::Context::plugin(Template::Context=HASH(0x272d678), "Mysql") called at /usr/local/cpanel/whostmgr/docroot/templates/warnings/mysql_version.tmpl line 3
        eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/warnings/mysql_version.tmpl line 16
        Template::Provider::__ANON__(Template::Context=HASH(0x272d678)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
        Template::Document::process(Template::Document=HASH(0x27b4078), Template::Context=HASH(0x272d678)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
        Template::Context::process(Template::Context=HASH(0x272d678), "warnings/mysql_version.tmpl") called at /usr/local/cpanel/whostmgr/docroot/templates/menu/main.tmpl line 28
        eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/menu/main.tmpl line 16
        Template::Provider::__ANON__(Template::Context=HASH(0x272d678)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
        Template::Document::process(Template::Document=HASH(0x27a0d58), Template::Context=HASH(0x272d678)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
        Template::Context::process(Template::Context=HASH(0x272d678), Template::Document=HASH(0x27a0d58)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
        eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
        Template::Service::process(Template::Service=HASH(0x272ce80), "menu/main.tmpl", HASH(0x271b0c8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
        Template::process(Template=HASH(0x272cb98), "menu/main.tmpl", HASH(0x271b0c8)) called at /usr/local/cpanel/Cpanel/Template.pm line 416
        Cpanel::Template::process_template("whostmgr", HASH(0x271b0c8)) called at whostmgr/bin/whostmgr10.pl line 483
        main::themecommand_tmpl("main") called at whostmgr/bin/whostmgr10.pl line 255
    
    
     
    #5 mcollinson, Sep 20, 2016
    Last edited by a moderator: Sep 20, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  7. mcollinson

    mcollinson Member

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    This is on a VPS server, so I don't have a cpanel/WHM support package. Does this matter? Do I need to contact my host instead?

    Thanks
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    You should still be able to open a support ticket. The following command should output a support ID number for use when opening the ticket:

    Code:
    /usr/local/cpanel/cpanel -S
    Thank you.
     
  9. mcollinson

    mcollinson Member

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    Thank you, I've logged a ticket and they've resolved it already for me (did a forced update).

    Very impressed!
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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