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A fatal error or timeout occurred while processing this directive.

Discussion in 'General Discussion' started by sudhir, Nov 12, 2016.

  1. sudhir

    sudhir Registered

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    Hello,

    FYI: I am a user with root access.


    I am having an issue while loading the WHM. Below is the details about the issue.

    I have executed /scripts/upcp but still issue there. Any help is appriciated.
    Code:
    A fatal error or timeout occurred while processing this directive.
    (XID 3rff6f) The system failed to read the directory “/usr/local/cpanel/Cpanel/SSL/Auto/Provider” because of an error: No such file or directory at /usr/local/cpanel/Cpanel/LoadModule/Name.pm line 25.
        Cpanel::LoadModule::Name::get_module_names_from_directory("/usr/local/cpanel/Cpanel/SSL/Auto/Provider") called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 99
        Cpanel::SSL::Auto::Utils::_get_stock_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 63
        Cpanel::SSL::Auto::Utils::get_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto.pm line 77
        Cpanel::SSL::Auto::get_all_provider_info() called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Driver/AutoSSL.pm line 55
        Cpanel::Config::ConfigObj::Driver::AutoSSL::check(Cpanel::Config::ConfigObj::Driver::AutoSSL=HASH(0x4c593f8)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 170
        Cpanel::FeatureShowcase::get_new_feature_showcase(Cpanel::FeatureShowcase=HASH(0x47f7748)) called at whostmgr/bin/whostmgr3.pl line 284
        main::feature_showcase() called at whostmgr/bin/whostmgr3.pl line 177
    
    
     
    #1 sudhir, Nov 12, 2016
    Last edited by a moderator: Nov 12, 2016
  2. kernow

    kernow Well-Known Member

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  3. sudhir

    sudhir Registered

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    Hello Kernow,
    Thank you for your prmopt response. I have tried the /scripts/upcp --force command. and it compelted successfully
    but when i try to launch the WHM it is showing the same error.
    Code:
    A fatal error or timeout occurred while processing this directive
    (XID fvvfnz) The system failed to read the directory “/usr/local/cpanel/Cpanel/SSL/Auto/Provider” because of an error: No such file or directory at /usr/local/cpanel/Cpanel/LoadModule/Name.pm line 25.
        Cpanel::LoadModule::Name::get_module_names_from_directory("/usr/local/cpanel/Cpanel/SSL/Auto/Provider") called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 99
        Cpanel::SSL::Auto::Utils::_get_stock_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 63
        Cpanel::SSL::Auto::Utils::get_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto.pm line 77
        Cpanel::SSL::Auto::get_all_provider_info() called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Driver/AutoSSL.pm line 55
        Cpanel::Config::ConfigObj::Driver::AutoSSL::check(Cpanel::Config::ConfigObj::Driver::AutoSSL=HASH(0x4b88ef0)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 170
        Cpanel::FeatureShowcase::get_new_feature_showcase(Cpanel::FeatureShowcase=HASH(0x470f728)) called at whostmgr/bin/whostmgr3.pl line 284
        main::feature_showcase() called at whostmgr/bin/whostmgr3.pl line 177
    
    Attaching the screenshot though.

    Thank you again,
    Sudhir P.
     

    Attached Files:

    #3 sudhir, Nov 14, 2016
    Last edited by a moderator: Nov 14, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @sudhir,

    I noticed a couple of recent support tickets related to this error message, and each ticket noted a security issue on the server that needed to be addressed. Could you open a support ticket using the link in my signature so we can take a closer look and verify if that's the case on your server as well?

    Thank you.
     
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  5. sudhir

    sudhir Registered

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    Hello,

    I have already opened a support ticket on tickets.cpanel.net . my ticket id is 7965981.

    i can see the ticket on this url - Removed -

    Please help us to sort this issue asap.

    Thank you,
    Sudhir P.
     
    #5 sudhir, Nov 14, 2016
    Last edited by a moderator: Nov 15, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    To update, this looks like an isolated issue related to the user's system, and not a problem with the cPanel update process. The user is addressing the issue via the support ticket.

    Thank you.
     
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