A fatal error or timeout occurred while processing this directive.

sudhir

Registered
Nov 11, 2016
3
0
1
Aurangabad
cPanel Access Level
Root Administrator
Hello,

FYI: I am a user with root access.


I am having an issue while loading the WHM. Below is the details about the issue.

I have executed /scripts/upcp but still issue there. Any help is appriciated.
Code:
A fatal error or timeout occurred while processing this directive.
(XID 3rff6f) The system failed to read the directory “/usr/local/cpanel/Cpanel/SSL/Auto/Provider” because of an error: No such file or directory at /usr/local/cpanel/Cpanel/LoadModule/Name.pm line 25.
    Cpanel::LoadModule::Name::get_module_names_from_directory("/usr/local/cpanel/Cpanel/SSL/Auto/Provider") called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 99
    Cpanel::SSL::Auto::Utils::_get_stock_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 63
    Cpanel::SSL::Auto::Utils::get_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto.pm line 77
    Cpanel::SSL::Auto::get_all_provider_info() called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Driver/AutoSSL.pm line 55
    Cpanel::Config::ConfigObj::Driver::AutoSSL::check(Cpanel::Config::ConfigObj::Driver::AutoSSL=HASH(0x4c593f8)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 170
    Cpanel::FeatureShowcase::get_new_feature_showcase(Cpanel::FeatureShowcase=HASH(0x47f7748)) called at whostmgr/bin/whostmgr3.pl line 284
    main::feature_showcase() called at whostmgr/bin/whostmgr3.pl line 177
 
Last edited by a moderator:

sudhir

Registered
Nov 11, 2016
3
0
1
Aurangabad
cPanel Access Level
Root Administrator
Hello Kernow,
Thank you for your prmopt response. I have tried the /scripts/upcp --force command. and it compelted successfully
but when i try to launch the WHM it is showing the same error.
Code:
A fatal error or timeout occurred while processing this directive
(XID fvvfnz) The system failed to read the directory “/usr/local/cpanel/Cpanel/SSL/Auto/Provider” because of an error: No such file or directory at /usr/local/cpanel/Cpanel/LoadModule/Name.pm line 25.
    Cpanel::LoadModule::Name::get_module_names_from_directory("/usr/local/cpanel/Cpanel/SSL/Auto/Provider") called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 99
    Cpanel::SSL::Auto::Utils::_get_stock_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 63
    Cpanel::SSL::Auto::Utils::get_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto.pm line 77
    Cpanel::SSL::Auto::get_all_provider_info() called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Driver/AutoSSL.pm line 55
    Cpanel::Config::ConfigObj::Driver::AutoSSL::check(Cpanel::Config::ConfigObj::Driver::AutoSSL=HASH(0x4b88ef0)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 170
    Cpanel::FeatureShowcase::get_new_feature_showcase(Cpanel::FeatureShowcase=HASH(0x470f728)) called at whostmgr/bin/whostmgr3.pl line 284
    main::feature_showcase() called at whostmgr/bin/whostmgr3.pl line 177
Attaching the screenshot though.

Thank you again,
Sudhir P.
 

Attachments

Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,903
2,237
463
Hello @sudhir,

I noticed a couple of recent support tickets related to this error message, and each ticket noted a security issue on the server that needed to be addressed. Could you open a support ticket using the link in my signature so we can take a closer look and verify if that's the case on your server as well?

Thank you.
 

sudhir

Registered
Nov 11, 2016
3
0
1
Aurangabad
cPanel Access Level
Root Administrator
Hello,

I have already opened a support ticket on tickets.cpanel.net . my ticket id is 7965981.

i can see the ticket on this url - Removed -

Please help us to sort this issue asap.

Thank you,
Sudhir P.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,903
2,237
463
Hello,

To update, this looks like an isolated issue related to the user's system, and not a problem with the cPanel update process. The user is addressing the issue via the support ticket.

Thank you.