[a fatal error or timeout occurred while processing this directive]

[user2006]

WHM 10.8.0
Cpanel 10.9.0-R34
RedHat Enterprise 3 i686

When using file manager to edit files in the public_html directory my clients are receiving the error message below. This message only occurs under the public_html directory and not in the root directory of the clients. The public_html directory is set to 777. Any help would be appreciated.

/path/to/file/filename.html File Saved
[a fatal error or timeout occurred while processing this directive]

Thanks.

 

[PWSowner]

This probably won't make a difference, but the public_html directory should be 750 not 777. The www would be 777 since it's actually a symbolic link.

 

[user2006]

Thanks PWSowner. I'll make that change.

 

[shashank]

The file they are trying to edit is probably nobody owned. Check the file ownership as well.

 

[angelina_holy]

The ownership of public_html must be user :user and permission must be 755 .

chmod 755 public_html

 

[user2006]

Thank you very much angelina_holy & shashank. You were both correct. File Manager works fine now.

Thanks again.

 

[dgbaker]

The ownership of public_html must be user :user and permission must be 755 .

chmod 755 public_html

Actually that is incorrect. The proper setting is as follows

userid:nobody
750

 

[AndyReed]

Actually that is incorrect. The proper setting is as follows

userid:nobody
750

I agree with you. That's the correct setting for public_html directory.

 

[chirpy]

I agree with david too

 

[PWSowner]

4 of the most active posters here can't all be wrong.

CPanel changed the group and permissions quite a while ago. If owner of username and group of nobody with permissions of 750 doesn't let you save the file, something else is wrong.