a fatal error or timeout occurred while processing this directive

[brendanrtg]

We need to move around 100 sites between 2 servers:

WHM 10.8.0 cPanel 10.9.0-S38
CentOS 4.4 i686 - WHM X v3.1.0

However, when use use Copy Multiple Accounts, we get the following errors and no matter how we upgrade server software, system software, cpanel, we simply cannot resolve the problem:

The errors are as follows:

Packaging the account...
pkgacct started.
pkgacct version 4.2 - running with uid 0
using time::hires for speedups
We will be splitting the archive!!
rdate: rdate: could not set system time: Operation not permitted
Timeout ...
[a fatal error or timeout occurred while processing this directive]Retrying....Packaging the account...
pkgacct started.
pkgacct version 4.2 - running with uid 0
using time::hires for speedups
We will be splitting the archive!!
rdate: rdate: could not set system time: Operation not permitted


Anyone with the same problem and have already sorted this out?

 

[AndyReed]

rdate: rdate: could not set system time: Operation not permitted
Timeout ...
[a fatal error or timeout occurred while processing this directive]Retrying....Packaging the account...

Run this command on both servers:
rdate -s rdate.darkorb.net

 

[brendanrtg]

No luck, I tried a few rdate sources, all returns:

rdate: rdate: could not set system time: Operation not permitted

 

[AndyReed]

No luck, I tried a few rdate sources, all returns:

rdate: rdate: could not set system time: Operation not permitted

Is this a VPS? If yes, you're out of luck

rdate can not work on a VPS, because VPS does not have the privilege to change/update the server clock/time. The best possible solution is to create a symlink to your Time Zone on your VPS. So, you'll have to ask your host to get the node time synced.

 

[brendanrtg]

Yes, both are VPS and we have copied sites over before even with the rdate being not permitted.

Our problem is not the rdate but the "timeout errors", which have in the past never been an issue.

Here's a more descriptive error:

We will be splitting the archive!!
rdate: rdate: could not set system time: Operation not permitted
Timeout ...
(internal death) Sun Oct 8 10:15:03 2006 [3497] error: Died at whostmgr/bin/whostmgr2.pl line 5308, line 7.
main::__ANON__('ALRM') called at whostmgr/bin/whostmgr2.pl line 5319
eval {...} called at whostmgr/bin/whostmgr2.pl line 5304
main::sshsession('Packaging the account', 'password', '/scripts/pkgacct a108sun "" --split', 0, '/scripts/sshcontrol', '--ctl', 'ssh', '--user', ...) called at whostmgr/bin/whostmgr2.pl line 19864
main::remoteexec('txt', 'Packaging the account', 'password', 'xxxxxx', 'user', 'root', 'port', 22, ...) called at whostmgr/bin/whostmgr2.pl line 3664
main::copyacct() called at whostmgr/bin/whostmgr2.pl line 479
[a fatal error or timeout occurred while processing this directive]Packaging the account...