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A fatal error or timeout occurred while processing this directive

Discussion in 'General Discussion' started by Tornado, Apr 13, 2017.

  1. Tornado

    Tornado Active Member

    Joined:
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    Hi
    just for ONE our hosting accounts happened this problem

    when i click to Manage SSL sites. on cPanel show this error :

    Code:
    A fatal error or timeout occurred while processing this directive.
    
    Template::Exception:
        [TYPE]=[undef]
        [INFO]=[SSL::installed_hosts() failed: Unrecognized vhost: “site.com” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 292.
    
    ]
        [TEXT]=[]
     at cpanel.pl line 1267.
        cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 5226
        cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874
        cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 304
    
     
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Root Administrator
    Hello,

    Could you verify if the domain name listed in the error message is added to the account as a domain alias or addon domain name? If not, check to see if there are any rogue entries for the domain name referenced in the error within /var/cpanel/users/$username or within the files under the /var/cpanel/userdata/$username/ directory.

    Thank you.
     
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