A fatal error or timeout occurred while processing this directive

Tornado

Active Member
Jul 17, 2007
43
1
58
Iran
Hi
just for ONE our hosting accounts happened this problem

when i click to Manage SSL sites. on cPanel show this error :

Code:
A fatal error or timeout occurred while processing this directive.

Template::Exception:
    [TYPE]=[undef]
    [INFO]=[SSL::installed_hosts() failed: Unrecognized vhost: “site.com” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 292.

]
    [TEXT]=[]
 at cpanel.pl line 1267.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 5226
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 304
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
363
[INFO]=[SSL::installed_hosts() failed: Unrecognized vhost: “site.com” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 292.
Hello,

Could you verify if the domain name listed in the error message is added to the account as a domain alias or addon domain name? If not, check to see if there are any rogue entries for the domain name referenced in the error within /var/cpanel/users/$username or within the files under the /var/cpanel/userdata/$username/ directory.

Thank you.