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A fatal error or timeout occurred while processing this directive.

Discussion in 'E-mail Discussions' started by Ramy Faiad, Apr 15, 2017.

  1. Ramy Faiad

    Ramy Faiad Registered

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    Hello,
    I hope this is the right place for this...

    On "Email Accounts" page, I can't see any emails there until I click the none JS option.
    This error appears when I try to access any webmail
    Code:
    Template::Exception:
    [TYPE]=[file]
    [INFO]=[/usr/local/cpanel/base/webmail/ipage/_assets/base.min.js: No such file or directory]
    [TEXT]=[ ............. ]
 at cpanel.pl line 1267.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/webmail/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 5226
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874
    cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/paper_lantern/index.html") called at cpanel.pl line 304
     
    #1 Ramy Faiad, Apr 15, 2017
    Last edited by a moderator: Apr 16, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Could you let us know the version of cPanel installed on the system, and what browser you are using? Does forcing an update of cPanel via "/scripts/upcp --force" correct the issue? Also, are you using any third-party services such as CloudFlare?

    Thank you.
     
    #2 cPanelMichael, Apr 17, 2017
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