Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

A fatal error or timeout occurred while processing this directive.

Discussion in 'E-mail Discussions' started by Ramy Faiad, Apr 15, 2017.

  1. Ramy Faiad

    Ramy Faiad Registered

    Joined:
    Apr 15, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Egypt
    cPanel Access Level:
    Root Administrator
    Hello,
    I hope this is the right place for this...

    On "Email Accounts" page, I can't see any emails there until I click the none JS option.
    This error appears when I try to access any webmail
    Code:
    Template::Exception:
        [TYPE]=[file]
        [INFO]=[/usr/local/cpanel/base/webmail/ipage/_assets/base.min.js: No such file or directory]
        [TEXT]=[ ............. ]
     at cpanel.pl line 1267.
        cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/webmail/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 5226
        cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874
        cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/paper_lantern/index.html") called at cpanel.pl line 304
     
    #1 Ramy Faiad, Apr 15, 2017
    Last edited by a moderator: Apr 16, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,424
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you let us know the version of cPanel installed on the system, and what browser you are using? Does forcing an update of cPanel via "/scripts/upcp --force" correct the issue? Also, are you using any third-party services such as CloudFlare?

    Thank you.
     
Loading...

Share This Page