A fatal error or timeout occurred while processing this directive.

Ramy Faiad

Registered
Apr 15, 2017
1
0
1
Egypt
cPanel Access Level
Root Administrator
Hello,
I hope this is the right place for this...

On "Email Accounts" page, I can't see any emails there until I click the none JS option.
If you need an interface that uses less JavaScript click here.
This error appears when I try to access any webmail
A fatal error or timeout occurred while processing this directive.
Code:
Template::Exception:
    [TYPE]=[file]
    [INFO]=[/usr/local/cpanel/base/webmail/ipage/_assets/base.min.js: No such file or directory]
    [TEXT]=[ ............. ]
 at cpanel.pl line 1267.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/webmail/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 5226
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874
    cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/paper_lantern/index.html") called at cpanel.pl line 304
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello,

Could you let us know the version of cPanel installed on the system, and what browser you are using? Does forcing an update of cPanel via "/scripts/upcp --force" correct the issue? Also, are you using any third-party services such as CloudFlare?

Thank you.