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a fatal error or timeout occurred while processing this directive

Discussion in 'General Discussion' started by Motamedi, May 17, 2017.

  1. Motamedi

    Motamedi Well-Known Member

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    hi

    s8.picofile.com/file/8295205926/cpanel.jpg

    When making this error for my account to be displayed

    after entered this command to ssh ,

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    show this error to log

    Code:
    
    queueprocd isn't running? at /usr/local/cpanel/Cpanel/TaskQueue/Manager.pm line 150.
    [2017-05-17 18:52:41 +0430] warn [whostmgrd] The subprocess (whostmgr (whostmgr5)) exited with an error: The subprocess reported error number 2 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 239, <$socket> line 14.
            Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x27832d0)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 97
            Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x27832d0), "subprocess_name", "whostmgr (whostmgr5)", "subprocess_read_handle", IO::Handle=GLOB(0x2783318), "subprocess_write_handle", IO::Handle=GLOB(0x2783e20), "api_type", ...) called at cpsrvd.pl line 6512
            cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts5/wwwacct") called at cpsrvd.pl line 5688
            cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1621
            cpanel::cpsrvd::dodoc(HASH(0x13d6d10)) called at cpsrvd.pl line 1408
            cpanel::cpsrvd::handle_one_connection(4) called at cpsrvd.pl line 877
            cpanel::cpsrvd::script() called at cpsrvd.pl line 329
    [2017-05-17 18:55:07 +0430] info [tailwatchd] chkservd::Notify Notification => cpanel@user-hos***** via EMAIL [eventimportance => High (1)]
    
    
    
    How can this problem be solved?

    thanks
     
    #1 Motamedi, May 17, 2017
    Last edited by a moderator: May 17, 2017
  2. Motamedi

    Motamedi Well-Known Member

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    My problem is that because of Down queueprocd

    when run queueprocd show this error

    Code:
         /scripts/restartsrv_queueprocd –status
    Waiting for “queueprocd” to start ………failed.
    
    Cpanel::Exception::Services::StartError
    Service Error
            (XID m54zy4) The “queueprocd” service failed to start.
    
    Startup Log
            May 18 00:48:31 server.domain.com systemd[1]: Starting cPanel Queue services...
            May 18 00:48:31 server.domain.com startqueueprocd[279857]: ==> cPanel TaskQueue Processing Daemon version 1.0
            May 18 00:48:31 server.domain.com systemd[1]: queueprocd.service: Supervising process 279864 which is not our child. We'll most likely not notice when it exits.
            May 18 00:48:31 server.domain.com systemd[1]: Started cPanel Queue services.
            May 18 00:48:31 server.domain.com systemd[1]: queueprocd.service: main process exited, code=exited, status=255/n/a
            May 18 00:48:31 server.domain.com systemd[1]: Unit queueprocd.service entered failed state.
            May 18 00:48:31 server.domain.com systemd[1]: queueprocd.service failed.
    
    queueprocd has failed. Contact your system administrator if the service does not automagically recover.
    
    Code:
    # /usr/local/cpanel/libexec/queueprocd
    ==> cPanel TaskQueue Processing Daemon version 1.0
    
    please help me ...

    thanks
     
  3. cPanelNick

    cPanelNick Administrator
    Staff Member

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