A fatal error or timeout occurred while processing this directive

S

Seyed

Member
Apr 23, 2017
24
1
53
skinak
cPanel Access Level
Website Owner
I updated my cpanel 80.09
In the List Accounts section, the following error is given

A fatal error or timeout occurred while processing this directive
error logs cpanel

Code: 
[2019-05-29 11:17:45 +0430] warn [whostmgr4] [3037291] Attempt to unlock file that was locked by another process [LOCK_PATH]=[/var/cpanel/cpanel.config.lock] [LOCK_PID]=[3037291] [LOCK_PROCESS]=[whostmgr4 - listaccts] [LOCK_INODE]=[37225266] [LOCK_MTIME]=[1559112465] -- [NON_LOCK_PID]=[3037291] [NON_LOCK_PROCESS]=[whostmgr4 - listaccts] [NON_LOCK_INODE]=[37225266] [NON_LOCK_MTIME]=[1559135821] at /usr/local/cpanel/Cpanel/SafeFile.pm line 528.
   Cpanel::SafeFile::safeunlock(Cpanel::SafeFileLock=ARRAY(0x2028b20)) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 249
   Cpanel::SafeFile::safeclose(GLOB(0x2028d18), Cpanel::SafeFileLock=ARRAY(0x2028b20), CODE(0x21ce8b0)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 156
   Cpanel::Config::CpConfGuard::release_lock(Cpanel::Config::CpConfGuard=HASH(0x20223f8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 350
   Cpanel::Config::CpConfGuard::DESTROY(Cpanel::Config::CpConfGuard=HASH(0x20223f8)) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 75
   eval {...} called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 75
   Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at whostmgr/bin/whostmgr4.pl line 230
   main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
   Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
   Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
[2019-05-29 11:17:45 +0430] warn [whostmgr4] [3037291] Double locking detected by self [LOCK_PATH]=[/var/cpanel/cpanel.config.lock] [LOCK_PID]=[3037291] [LOCK_OBJ]=[unknown] [LOCK_PROCESS]=[whostmgr4 - listaccts] [ACTUAL_INODE]=[37225266] [ACTUAL_MTIME]=[1559112465] at /usr/local/cpanel/Cpanel/SafeFile.pm line 915.
   Cpanel::SafeFile::_lock_wait("/var/cpanel/cpanel.config", Cpanel::SafeFileLock=ARRAY(0x2552538), "/var/cpanel/cpanel.config.lock") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 354
   Cpanel::SafeFile::_safelock("/var/cpanel/cpanel.config") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 557
   Cpanel::SafeFile::_safe_open(undef, "+<", "/var/cpanel/cpanel.config", CODE(0x2030810), "safeopen") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 122
   Cpanel::SafeFile::safeopen(undef, "+<", "/var/cpanel/cpanel.config") called at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 234
   Cpanel::Config::LoadConfig::loadConfig("/var/cpanel/cpanel.config", HASH(0x20373e0), undef, undef, undef, undef, HASH(0x2035798)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 302
   Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
   Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
   Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
   Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
   Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
   main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
   Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
   Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
[2019-05-29 11:17:45 +0430] warn [whostmgr4] safeopen: could not acquire a lock for '/var/cpanel/cpanel.config':  at /usr/local/cpanel/Cpanel/SafeFile.pm line 580.
   Cpanel::SafeFile::_safe_open(undef, "+<", "/var/cpanel/cpanel.config", CODE(0x2030810), "safeopen") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 122
   Cpanel::SafeFile::safeopen(undef, "+<", "/var/cpanel/cpanel.config") called at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 234
   Cpanel::Config::LoadConfig::loadConfig("/var/cpanel/cpanel.config", HASH(0x20373e0), undef, undef, undef, undef, HASH(0x2035798)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 302
   Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
   Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
   Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
   Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
   Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
   main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
   Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
   Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
[2019-05-29 11:17:45 +0430] warn [Cpanel::Config::LoadConfig] Unable to lock/open /var/cpanel/cpanel.config as UIDs 0/0: (unspecified error) at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 267.
   Cpanel::Config::LoadConfig::loadConfig("/var/cpanel/cpanel.config", HASH(0x20373e0), undef, undef, undef, undef, HASH(0x2035798)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 302
   Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
   Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
   Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
   Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
   Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
   main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
   Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
   Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
[2019-05-29 11:17:45 +0430] die [Internal Death while parsing [stdin] 3037291] Can’t read “/var/cpanel/cpanel.config” (Unable to lock/open /var/cpanel/cpanel.config as UIDs 0/0: (unspecified error)) at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 310.
   Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
   Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
   Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
   Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
   Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
   main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
   Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
   Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
 at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 310.
   Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
   Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
   Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
   Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
   Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
   main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
   Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
   Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,258
463
Hello @Seyed,

Can you submit a support request so we can take a closer look at your system? You can post the ticket number here and we'll link this thread to it.

Thank you.
 
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