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A fatal error or timeout occurred while processing this directive

Discussion in 'General Discussion' started by Seyed, May 29, 2019.

  1. Seyed

    Seyed Member

    Joined:
    Apr 23, 2017
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    cPanel Access Level:
    Website Owner
    I updated my cpanel 80.09
    In the List Accounts section, the following error is given

    A fatal error or timeout occurred while processing this directive
    error logs cpanel

    Code:
    [2019-05-29 11:17:45 +0430] warn [whostmgr4] [3037291] Attempt to unlock file that was locked by another process [LOCK_PATH]=[/var/cpanel/cpanel.config.lock] [LOCK_PID]=[3037291] [LOCK_PROCESS]=[whostmgr4 - listaccts] [LOCK_INODE]=[37225266] [LOCK_MTIME]=[1559112465] -- [NON_LOCK_PID]=[3037291] [NON_LOCK_PROCESS]=[whostmgr4 - listaccts] [NON_LOCK_INODE]=[37225266] [NON_LOCK_MTIME]=[1559135821] at /usr/local/cpanel/Cpanel/SafeFile.pm line 528.
       Cpanel::SafeFile::safeunlock(Cpanel::SafeFileLock=ARRAY(0x2028b20)) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 249
       Cpanel::SafeFile::safeclose(GLOB(0x2028d18), Cpanel::SafeFileLock=ARRAY(0x2028b20), CODE(0x21ce8b0)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 156
       Cpanel::Config::CpConfGuard::release_lock(Cpanel::Config::CpConfGuard=HASH(0x20223f8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 350
       Cpanel::Config::CpConfGuard::DESTROY(Cpanel::Config::CpConfGuard=HASH(0x20223f8)) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 75
       eval {...} called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 75
       Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at whostmgr/bin/whostmgr4.pl line 230
       main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
       Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
       Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
    [2019-05-29 11:17:45 +0430] warn [whostmgr4] [3037291] Double locking detected by self [LOCK_PATH]=[/var/cpanel/cpanel.config.lock] [LOCK_PID]=[3037291] [LOCK_OBJ]=[unknown] [LOCK_PROCESS]=[whostmgr4 - listaccts] [ACTUAL_INODE]=[37225266] [ACTUAL_MTIME]=[1559112465] at /usr/local/cpanel/Cpanel/SafeFile.pm line 915.
       Cpanel::SafeFile::_lock_wait("/var/cpanel/cpanel.config", Cpanel::SafeFileLock=ARRAY(0x2552538), "/var/cpanel/cpanel.config.lock") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 354
       Cpanel::SafeFile::_safelock("/var/cpanel/cpanel.config") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 557
       Cpanel::SafeFile::_safe_open(undef, "+<", "/var/cpanel/cpanel.config", CODE(0x2030810), "safeopen") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 122
       Cpanel::SafeFile::safeopen(undef, "+<", "/var/cpanel/cpanel.config") called at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 234
       Cpanel::Config::LoadConfig::loadConfig("/var/cpanel/cpanel.config", HASH(0x20373e0), undef, undef, undef, undef, HASH(0x2035798)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 302
       Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
       Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
       Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
       Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
       Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
       main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
       Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
       Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
    [2019-05-29 11:17:45 +0430] warn [whostmgr4] safeopen: could not acquire a lock for '/var/cpanel/cpanel.config':  at /usr/local/cpanel/Cpanel/SafeFile.pm line 580.
       Cpanel::SafeFile::_safe_open(undef, "+<", "/var/cpanel/cpanel.config", CODE(0x2030810), "safeopen") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 122
       Cpanel::SafeFile::safeopen(undef, "+<", "/var/cpanel/cpanel.config") called at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 234
       Cpanel::Config::LoadConfig::loadConfig("/var/cpanel/cpanel.config", HASH(0x20373e0), undef, undef, undef, undef, HASH(0x2035798)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 302
       Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
       Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
       Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
       Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
       Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
       main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
       Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
       Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
    [2019-05-29 11:17:45 +0430] warn [Cpanel::Config::LoadConfig] Unable to lock/open /var/cpanel/cpanel.config as UIDs 0/0: (unspecified error) at /usr/local/cpanel/Cpanel/Config/LoadConfig.pm line 267.
       Cpanel::Config::LoadConfig::loadConfig("/var/cpanel/cpanel.config", HASH(0x20373e0), undef, undef, undef, undef, HASH(0x2035798)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 302
       Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
       Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
       Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
       Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
       Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
       main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
       Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
       Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
    [2019-05-29 11:17:45 +0430] die [Internal Death while parsing [stdin] 3037291] Can’t read “/var/cpanel/cpanel.config” (Unable to lock/open /var/cpanel/cpanel.config as UIDs 0/0: (unspecified error)) at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 310.
       Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
       Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
       Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
       Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
       Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
       main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
       Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
       Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
     at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 310.
       Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x20373c8)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 89
       Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "loadcpconf", 1) called at /usr/local/cpanel/Cpanel/Config/LoadCpConf.pm line 73
       Cpanel::Config::LoadCpConf::loadcpconf_not_copy() called at /usr/local/cpanel/Cpanel/SysQuota.pm line 61
       Cpanel::SysQuota::_parse_quota_data("") called at /usr/local/cpanel/Cpanel/SysQuota.pm line 33
       Cpanel::SysQuota::analyzerepquotadata() called at whostmgr/bin/whostmgr4.pl line 259
       main::listaccts("listaccts") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
       Whostmgr::Dispatch::_do_call("listaccts", HASH(0x1ff1c18), HASH(0x1fe7438)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
       Whostmgr::Dispatch::dispatch("listaccts", 1, ARRAY(0x1ff1ca8)) called at whostmgr/bin/whostmgr4.pl line 200
    
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,529
    Likes Received:
    2,181
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @Seyed,

    Can you submit a support request so we can take a closer look at your system? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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