A fatal error or timeout occurred while processing this directive


Well-Known Member
Jun 5, 2011
cPanel Access Level
Root Administrator
I had the notice "You must reboot the server to apply software updates." on WHM and clicked on it. The result was as seen below. I do not have kernelcare installed. I had it tested once and it was removed (or so I thought, perhaps some remnants?).

A fatal error or timeout occurred while processing this directive. [close]

(XID yr6nzf) The system failed to send an <abbr title="Hypertext Transfer Protocol">HTTP</abbr> “GET” request to “https://patches.kernelcare.com/119310f02dd25696f18e1a5858fc040302067554/version” because of an error: Could not connect to 'patches.kernelcare.com:443': Connection timed out at /usr/local/cpanel/Cpanel/KernelCare/Availability.pm line 66.
Cpanel::KernelCare::Availability::kernel_is_supported() called at /usr/local/cpanel/Cpanel/KernelCare.pm line 36
Cpanel::KernelCare::system_supports_kernelcare() called at whostmgr/bin/whostmgr.pl line 5376
main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 274
Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x3229478), HASH(0x3228c08)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 172
Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x3229340), HASH(0x3228c08)) called at whostmgr/bin/whostmgr.pl line 439


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! It seems there are indeed remnants of that package on the machine. If you run the following command:

rpm -qa | grep -i kernelcare
do you see that the package is still installed? If not, can you send me the output of "uname -r" so we can see the installed kernel?