A fatal error or timeout occurred while processing this directive.

Operating System & Version
Centos 7


Dec 1, 2021
cPanel Access Level
Website Owner
When I click " You must reboot the server to enable quotas, apply kernel updates, and apply software updates."

Then this error appears "A fatal error or timeout occurred while processing this directive.

(XID jd6wj3) The system failed to send an <abbr title="Hypertext Transfer Protocol">HTTP</abbr> “GET” request to “https://patches.kernelcare.com/a99bded068699843b3ea7b8ff79f49fd34c61386/version” because of an error: SSL connection failed for patches.kernelcare.com: SSL connect attempt failed error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed at /usr/local/cpanel/Cpanel/KernelCare/Availability.pm line 66.
Cpanel::KernelCare::Availability::kernel_is_supported() called at /usr/local/cpanel/Cpanel/KernelCare.pm line 35
Cpanel::KernelCare::system_supports_kernelcare() called at whostmgr/bin/whostmgr.pl line 5424
main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 366
Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x3f43d50), HASH(0x3f32d38)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 178
Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x3f43c18), HASH(0x3f32d38)) called at whostmgr/bin/whostmgr.pl line 442

and usually not like this.
This is the first time I got an error like this. Since yesterday I was successful and there are no problems whatsoever.

I hope there is a solution



Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
That would be the issue then - something between you and them is blocking that connection. You might want to reach out to your hosting provider, as it's highly unlikely to be anything on your server itself. You could always try disabling any local firewalls you have installed temporarily to see if that works, but my guess is that it is happening upstream of your system.

A traceroute test would show where the connection drops if you run this command from your machine:

traceroute patches.kernelcare.com