A fatal error or timeout occurred while processing this directive.

Operating System & Version
CloudLinux v8.5.0
cPanel & WHM Version
cPanel & WHM v102.0.11 (STANDARD)

team2soluciones

Registered
Apr 16, 2021
1
0
1
Colombia
cPanel Access Level
DataCenter Provider
Hace un mes vendo recibiendo el siguiente error via Mail " Error de actualización de WHM en el script upcp de cPanel "

luego me dice que tiene la siguiente informacion:

[2022-04-13 00:26:12 -0500] E [/usr/local/cpanel/scripts/findphpversion] “/usr/local/cpanel/bin/python-packman” informó el código de error “1” cuando finalizó: Errors during downloading metadata for repository 'wp-toolkit-cpanel':
[2022-04-13 00:26:12 -0500] E [/usr/local/cpanel/scripts/findphpversion] - Curl error (28): Timeout was reached for https://wp-toolkit.plesk.com/cPanel/build-5.10.1/wp-toolkit/repodata/repomd.xml [Connection timed out after 30000 milliseconds]
[2022-04-13 00:26:12 -0500] E [/usr/local/cpanel/scripts/findphpversion] Traceback (most recent call last):
[2022-04-13 00:26:12 -0500] E [/usr/local/cpanel/scripts/findphpversion] File "/usr/lib/python3.6/site-packages/dnf/repo.py", line 574, in load
...
[2022-04-13 00:29:24 -0500] Processing: Updating plugins data cache
[2022-04-13 00:29:24 -0500] - Processing command `/usr/local/cpanel/bin/refresh_plugin_cache`
[2022-04-13 00:29:24 -0500] - Finished command `/usr/local/cpanel/bin/refresh_plugin_cache` in 0.028 seconds
[2022-04-13 00:29:24 -0500] Processing: Ensuring SSL certificate information for CCS is up to date.
[2022-04-13 00:29:24 -0500] - Processing command `/usr/local/cpanel/scripts/ccs-check --run --ssl`
[2022-04-13 00:29:24 -0500] - Finished command `/usr/local/cpanel/scripts/ccs-check --run --ssl` in 0.010 seconds
[2022-04-13 00:29:24 -0500] Processing: Ensure cpanel-plugins yum repo exists
[2022-04-13 00:29:24 -0500] - Finished in 0.644 seconds
[2022-04-13 00:29:24 -0500] Processing: Checking Addon Licenses
[2022-04-13 00:29:24 -0500] - Finished in 0.019 seconds
[2022-04-13 00:29:24 -0500] Processing: Updating Public Suffix List
[2022-04-13 00:29:24 -0500] Processing: Checking End Of Life for current version.
[2022-04-13 00:29:25 -0500] - Finished in 0.475 seconds
[2022-04-13 00:29:25 -0500] Processing:
[2022-04-13 00:29:25 -0500] Maintenance complete.
=> Log closed Wed Apr 13 00:29:25 2022
----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (2379273) at Wed Apr 13 00:29:25 2022


ahora cuando voy a acceder a nginx-manager me arroja esto:


“/usr/local/cpanel/bin/python-packman” informó el código de error “1” cuando finalizó: Errors during downloading metadata for repository 'wp-toolkit-cpanel':
- Curl error (28): Timeout was reached for https://wp-toolkit.plesk.com/cPanel/build-5.10.1/wp-toolkit/repodata/repomd.xml [Connection timed out after 30000 milliseconds]
Traceback (most recent call last):
File "/usr/lib/python3.6/site-packages/dnf/repo.py", line 574, in load
ret = self._repo.load()
File "/usr/lib64/python3.6/site-packages/libdnf/repo.py", line 397, in load
return _repo.Repo_load(self)
libdnf._error.Error: Failed to download metadata for repo 'wp-toolkit-cpanel': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/usr/local/cpanel/bin/packman_get_info_json", line 16, in <module>
packman.init_yum()
File "/usr/local/cpanel/bin/packman_lib/dnf_impl.py", line 46, in init_yum
base.fill_sack(load_system_repo=True, load_available_repos=True)
File "/usr/lib/python3.6/site-packages/dnf/base.py", line 399, in fill_sack
self._add_repo_to_sack(r)
File "/usr/lib/python3.6/site-packages/dnf/base.py", line 139, in _add_repo_to_sack
repo.load()
File "/usr/lib/python3.6/site-packages/dnf/repo.py", line 581, in load
raise dnf.exceptions.RepoError(str(e))
dnf.exceptions.RepoError: Failed to download metadata for repo 'wp-toolkit-cpanel': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
w/ /usr/local/cpanel/bin/packman_get_info_json nginx
Often errors like this can be resolved by running `dnf makecache`
at /usr/local/cpanel/Cpanel/PackMan/Sys.pm line 213.
Cpanel::PackMan::Sys::jsoncmd(Cpanel::PackMan::Sys::dnf=HASH(0x22cc090), "/usr/local/cpanel/bin/packman_get_info_json", "nginx") called at /usr/local/cpanel/Cpanel/PackMan/Sys/yum.pm line 111
Cpanel::PackMan::Sys::yum::info(Cpanel::PackMan::Sys::dnf=HASH(0x22cc090), "nginx") called at /usr/local/cpanel/Cpanel/PackMan.pm line 489
Cpanel::PackMan::pkg_hr(Cpanel::PackMan=HASH(0x225a5d0), "nginx") called at whostmgr/bin/whostmgr7.pl line 1439
main::nginx_manager("nginx-manager") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 366
Whostmgr::Dispatch::_do_call("nginx-manager", HASH(0x1eb7980), HASH(0x1eb7f50)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 178
Whostmgr::Dispatch::dispatch("nginx-manager", 1025, ARRAY(0x1eb7da0)) called at whostmgr/bin/whostmgr7.pl line 246

al inicio creí que era un problema del firewall que bloqueaba algo, pero ahora agote todas las posibilidades que se me ocurren y no logro que se actualize y veo que tengo una lentitud para cargar algunas cosas.
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,360
1,632
363
cPanel Access Level
Root Administrator
¡Hola! ¿Podría intentar deshabilitar cualquier firewall en su máquina y luego intentar ejecutar manualmente "/scripts/upcp --force" para forzar una actualización?

***************************************************************************

Hey there! Could you try disabling any firewalls on your machine and then trying to manually run "/scripts/upcp --force" to force an update?