A fatal error or timeout occurred while processing this directive

[Jonni]

Hello there!

I just signed up to post an odd issue I've received since the enforcement of the jupiter theme... I wonder if anyone else have had this issue yet?


When logging in to an email through cpanel.hostname.tld I get following error message instead of a redirection:

Template::Exception:
[TYPE]=[undef]
[INFO]=[Over standard port expect “cpanel.” service subdomain, not “jonni.hostname.tld”! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 266.
]
[TEXT]=[]
at cpanel.pl line 1126.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/mail/webmailform.html.tt", 1) called at cpanel.pl line 4645
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930
cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/mail/webmailform.html.tt") called at cpanel.pl line 326


When I log in through whm -> cpanel, then it works perfectly, and when I try to log in through webmail.hostname.tld it works perfectly as-well!

 

[cPRex]

Hey there! Are you using Nginx on that server?

 

[Jonni]

Hey there! Are you using Nginx on that server?

Hello there cPRex! Thanks for your response

Yes, I do use Nginx on this server!

 

[cPRex]

Thanks for that confirmation. There is a known issue with Nginx and the List Accounts redirects and we have more details on this here:

In Progress - EA-10751 - cPanel check mail isn't working if logged in to cpanel.domain.tld

Hello, My clients are experiencing error when clicking "check mail" button from cPanel. The error message says A fatal error or timeout occurred while processing this directive. Surprisingly, the error occurs only if you log in via cpanel.domain.tld but no error if you log in using...

forums.cpanel.net

Our team is working on it, but it would be best to follow that thread for updates.

 

[Jonni]

Thanks for that confirmation. There is a known issue with Nginx and the List Accounts redirects and we have more details on this here:

In Progress - EA-10751 - cPanel check mail isn't working if logged in to cpanel.domain.tld

Hello, My clients are experiencing error when clicking "check mail" button from cPanel. The error message says A fatal error or timeout occurred while processing this directive. Surprisingly, the error occurs only if you log in via cpanel.domain.tld but no error if you log in using...

forums.cpanel.net

Our team is working on it, but it would be best to follow that thread for updates.

Understood!

Thanks for the response

 

[cPRex]

You're welcome!