A fatal error or timeout occurred while processing this directive

Operating System & Version
3.10.0-962.3.2.lve1.5.66.el7.x86_64 cloudlinux 7.5.8-3
cPanel & WHM Version
104.0 (build 7)

Jonni

Registered
Jul 24, 2022
3
0
1
Sweden
cPanel Access Level
Root Administrator
Hello there!

I just signed up to post an odd issue I've received since the enforcement of the jupiter theme... I wonder if anyone else have had this issue yet?


When logging in to an email through cpanel.hostname.tld I get following error message instead of a redirection:

Template::Exception:
[TYPE]=[undef]
[INFO]=[Over standard port expect “cpanel.” service subdomain, not “jonni.hostname.tld”! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 266.
]
[TEXT]=[]
at cpanel.pl line 1126.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/mail/webmailform.html.tt", 1) called at cpanel.pl line 4645
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930
cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/mail/webmailform.html.tt") called at cpanel.pl line 326


When I log in through whm -> cpanel, then it works perfectly, and when I try to log in through webmail.hostname.tld it works perfectly as-well!
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
12,481
1,966
363
cPanel Access Level
Root Administrator
Thanks for that confirmation. There is a known issue with Nginx and the List Accounts redirects and we have more details on this here:


Our team is working on it, but it would be best to follow that thread for updates.
 

Jonni

Registered
Jul 24, 2022
3
0
1
Sweden
cPanel Access Level
Root Administrator
Thanks for that confirmation. There is a known issue with Nginx and the List Accounts redirects and we have more details on this here:


Our team is working on it, but it would be best to follow that thread for updates.
Understood!

Thanks for the response :)