A fatal error or timeout occurred while processing this directive.

Bihira

Registered
Jun 18, 2013
2
0
51
cPanel Access Level
Root Administrator
I am getting the following error when accessing webmail on multiple servers.

Using Jupiter theme and NGINX.

[2022-08-25 16:41:36 +0000] die [Internal Death while parsing ./webmail/jupiter/index.html 311366] Template::Exception:
[TYPE]=[plugin]
[INFO]=[Banner: plugin not found]
[TEXT]=[<!DOCTYPE html>
 

Bihira

Registered
Jun 18, 2013
2
0
51
cPanel Access Level
Root Administrator
Hey there! This is a known issue that's being addressed here:


Updates will get posted to the main thread at In Progress - EA-10751 - cPanel check mail isn't working if logged in to cpanel.domain.tld or you can follow that article for updates.
Yeah, I saw that thread but noticed he was having the error on the "paper lantern" theme instead of the "jupiter" theme.

Also, his fatal error was different than mine:

[INFO]=[Banner: plugin not found]
vs
[INFO]=[Over standard port expect “cpanel.” service subdomain, not “hostname.domain.tld”! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 260.]

Lastly, he only got the error when logging in cpanel.domain.ext; I get the error no matter what URL I login into (e.g. webmail.domain.ext, cpanel.domain.ext:2096, domain.ext:2096, hostname.domain.ext:2096).

The only work around I have is actually switching back to "paper lantern" theme and webmail will work as intended.

So while the errors are probably related, just thought there was enough differences to warrant a new thread or at least bring to light the warning error I am getting as well.

Thank you.