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A Few Issues with WHM

Discussion in 'General Discussion' started by Haytham, Jul 24, 2015.

  1. Haytham

    Haytham Member

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    Hey, all,

    I'm new to hosting and WHM in general; although, I've used cPanel for several sites in the past.

    I recently purchased a reseller account, and my host is a little slow and vague to help.

    Maybe the forum can shed some light on my issues:

    1) My main domain seems to disappear every time I log off and back onto WHM. I have no way to see or fix this as I don't have access to the server. What could it be and how do I fix this?

    2) A couple of times now, I've gotten the message "The login is invalid." Every other time the host has been able to fix this. But, now they are telling me that the credentials are working for them, but they are not working for me (FTP, cPanel and WHM do not work).

    3) I keep getting blocked from my own sites. From my understanding, this is cphulk protecting against brute-force attacks. Can I white-list my own IP, or is this something my host has to do?

    Thanks, everyone!
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    1) For this issues you need to discuss this with your hosting provider. They will check cPanel logs and will assist you on this.

    2) You are getting "The login is invalid." messages that means your local ISP IP is blocked in cphulk and due to that you are getting this issues only from your IP.

    3) You can not white-list your ISP IP in allow list from your end as you do not have access to do it. If you have static IP then you can place a request to your hosting provider to add that IP in white-list.
     
  3. Haytham

    Haytham Member

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    Hey, thanks.

    They've whitlisted my IP for me. However, this is not resolving "The login is invalid" issue.

    Additionally, they have not been able to resolve the problem with my main domain disappearing. They seem to fix it, but every time I log off and back on it disappears again (four or five times now).
     
    #3 Haytham, Jul 24, 2015
    Last edited: Jul 24, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Disappears from where, exactly?

    As for login invalid, are you by chance copy pasting your password when logging in? If yes, you might want to check to be sure you've got no space, before or after your username and password.
     
  5. Haytham

    Haytham Member

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    Disappears from WHM (Account list, DNS Zone, etc.)

    As for the passwords, I've tried both ways, and nothing works,
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might want to ask your Hosting Provider to open a support ticket with cPanel Technical Support about this. Domains shouldn't be disapearing once added properly on a functioning server.
     
  7. Haytham

    Haytham Member

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    Will do. Thanks!
     
  8. Haytham

    Haytham Member

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    Unfortunately, it seems that my host is incompetent. They keep telling me that they can log into my WHM, cPanel and FTP, but I still can't. Is there any possible reason for this?
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You bet, server security, Firewall, cPHulk. Have you tried connecting from another IP address?
     
  10. Haytham

    Haytham Member

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    No, I haven't been able to. I'd have to find a library or something lol.

    However, my IP was supposedly white listed, which I can attest to, because I can access my sites no matter how many times I try to connect to the server (FTP and WHM).
     
  11. Haytham

    Haytham Member

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    Hey, all.

    So, I had someone else try to login from somewhere else, and it works. But, I do get the FTP welcome message (but no login), which rules out firewall issues. What else could it be?
     
  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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    If you've got a mobile device, disconnect it from your home WiFi and try with it using your phones IP. You might reboot your router to see if you can grab a new IP that way. There are proxy services that you might try, although I'd be careful doing that trying to login to cPanel & WHM, TBH.

    Ask your Hosting Provider to white list your IP, or at least remove it, from cPHulk.


    There's at least one other issue here with domains disappearing, aside from your login issues. It might be easier to find a proper Hosting Provider offering somewhere else.

    A few reputable suggestions for you:
    http://partnernoc.cpanel.net/reseller-hosting/


    HTH!
     
  13. Haytham

    Haytham Member

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    I had some else login from a remote location and it worked. I've rebooted my modem/router and that didn't do anything. My IP has been white listed in cPHulk, as well.

    Right now they have a ticket opened (upon advice in this thread) with cPanel to see what the deal with the disappearing domain is.

    Other than that, there seems to be an issue with my IP. Although, they claim that there is no issue with it in their firewall.
     
  14. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Good luck. Let us know what you find out.
     
  15. Haytham

    Haytham Member

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    Hey, all.

    I know it's been a while. I'm still facing these issues. Beware, it's a bit long-winded.

    So, to recap:

    1) WHM, cPanel and FTP all went out at the same time.
    2) These all work on outside IPs.
    3) All ports are open on my firewalls and supposedly my IP is whitelisted with my host.

    Here's the new information:

    FTP is not working for a client of mine whose site is on a different host.

    I get this message on all FTP sites:

    Status: Resolving address of website
    Status: Connecting to IP:21...
    Status: Connection established, waiting for welcome message...
    Status: Initializing TLS...
    Status: Verifying certificate...
    Status: TLS connection established.
    Command: USER
    Response: 331 User OK. Password required
    Command: PASS *********
    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

    cPanel and WHM only say that login is invalid.

    Now, I'm posting here because I've spoken with my host and ISP, but the addition of my client issues, it makes me turn here to see if some more experienced person has a clue.

    Thanks again!
     
  16. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I suggest asking your provider to review /usr/local/cpanel/logs/login_log to see if there are any specific messages when access to cPanel/WHM is denied.

    Thank you.
     
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