A few technical questions.

[SuperBaby]

1) Sometimes I receive requests from my hosting customers to troubleshoot problems in their accounts. It is very inconvenient for me to ask for the login password each time. I can see that I have the ability to reset passwords in WHM. So I see no reason why I cannot view customers' passwords. Is there a way to see the passwords?

2) My main drive, as shown under WHM >> Disk Health, is using "ext2" while my secondary drive (solely used for backup) is "ext3". Is that a problem?

3) I am not getting email reports generated by UPCP. How do I know if UPCP is working?

 

[PWSowner]

1) Log in to their cpanel with their username and your root password.

2) That's normal.

3) In "Server Setup" you should have real email addresses in "Change where system mail goes".

 

[damainman]

when u log in using ur root password... towards the top of cpanel is says this: Warning: You are logged in using the reseller or root password

Does logging into a users account using your root password create a secruity risk?

 

[PWSowner]

The only security risk is if you log in through port 2082 instead of 2083. With 2082 if someone is spying on you they can get your root password. I have all my client cpanels bookmarked with port 2083.

 

[SuperBaby]

3) In "Server Setup" you should have real email addresses in "Change where system mail goes".

I have done that and it is still not sending the email. It is OK if I don't get the email. But I need to know how I can tell if UPCP is running daily.

 

[PWSowner]

Look at your /var/spool/cron/root file. You should see a line like
55 2 * * * /scripts/upcp
which is what determines when upcp runs. As long as it's there, it's a safe assumption that it is running.

As far as not getting mail, several months ago I quit getting mail for a while but never figured out why. It just started again one day. My guess is a cpanel upgrade.

Anyone else know why he's not getting emails?


edit: silly little spelling error

 

[SuperBaby]

Yup, it's there. Thanks.

 

[PWSowner]

It is possible upcp may not be running if you have a high server load. By default it pauses when the load is over 1.

Does your server usually have a high load?

 

[SuperBaby]

No, my server load is extremely low. I know the problem is due to the way the email is sent. Previously I did not get emails from UPCP and LogWatch. But after I changed the mailto in LogWatch from "root" to a full email address, I started getting the email from LogWatch. But I do not know how to do the same thing for UPCP.

 

[damainman]

u should submit a ticket to SM and ask them. Besides that u can always submit a ticket to cpanel..

 

[casey]

If you're still using mailscanner, then you need to add the following line to /etc/exim.conf (through ssh--do not use the whm editor):
queue_only_override = false

See:
http://forums.cpanel.net/showthread.php?s=&threadid=17493&highlight=mailscanner+cron

 

[Devil Inside]

oh...I had that upcp problem when using mailscanner.

My fix was adding this to the root crontab (/etc/crontab):

12 12 * * * root /usr/sbin/exim_tidydb -t 0m /var/spool/exim_incoming retry > /dev/null

More info here:
http://forums.cpanel.net/showthread.php?s=&threadid=17631