A message that you sent could not be delivered

[milen777]

Hi,
I have weird problem that appear from time to time.
one the same server and same domain, email from [email protected] to [email protected]
can no be delivered, and user1 get bounce back message like that:
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

-----Original Message-----

From: Mail Delivery System [mailto:[email protected]]

Sent: Wednesday, 3 July 2019 14:49

To: [email protected]

Subject: Mail delivery failed: returning message to sender


This message was created automatically by mail delivery software.


A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:


[email protected]

deleted

=-=-=-=-=-=-=-=-=--=--=-=-=-=-=-=-=-=-=-=-=-=-=

Like i said this happens from time to time only, there is no any error code
just the return email like that,

also in Mail Delivery Reports WHM for that tranasction i can see:
Event: failure
Transport: fail
Result: deleted


any help where to look why this emails get deleted...?

 

[nixuser]

check /var/log/exim_mainlog for more details.

 

[cPanelLauren]

Do you have a script, to clear the mail queue by chance? It may be worth it to check, you might start with looking at cron jobs.

 

[milen777]

Hi, i checked all the cron jobs from hour to monthly ,
there is no script to delete emails.

very weird thing yesterday happen again user1 send 3 separate emails to user 2 , all 3 emails got deleted again

 

[milen777]

I also notice this in the logs:
"R=central_filter: deleted"

what could be this R filter??? where should i look for this

Thank you

 

[keat63]

In the Cpanel for the domain, (not WHM)
Do you see any email filters configured for user2, or any general filters.

 

[cPanelLauren]

"R=central_filter: deleted"

This is output is due to a mail filter. You'll want to check cPanel>>Email>>Global Email Filters and Acccount Filters.

 

[milen777]

Thanks, i had some filters in Global, will remove them and see how it goes, thank you!