propopulus

Member
Jan 29, 2013
6
0
1
cPanel Access Level
DataCenter Provider
Hello All,

I am running a dedicated server and have root access.

I am trying to add an A record
comsivedemo.com. A 129.121.186.225

however, in the cpanel, when I type in comsivedemo.com on the name textbox, it automatically adds the cpanel main domain josephcavallini.com so I end up with

comsivedemo.com.josephcavallini.com. A 129.121.186.225

Does anyone know how I can fix this? Is there a setting in the whm that is causing this?
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
The problem is that you are adding an A record to the DNS zone for the cPanel account. Instead, create a DNS zone in the WebHost Manager, in Home » DNS Functions » Add a DNS Zone. That will create comsivedemo.com as its own DNS zone with the required A record. You can make the cPanel account the owner of the new zone, so that you can edit the new zone in cPanel.
 

propopulus

Member
Jan 29, 2013
6
0
1
cPanel Access Level
DataCenter Provider
Ok, I followed your instructions, but I accidentally added the dns zone under the root/system account. I think I was suppose to do that under the josephcavallini.com account. I then deleted the dns zone (comsivedemo.com). However, when I try to add it again it says that it is still owned by root/system.

How do I wipe out an existing dns zone for real?
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
You can remove the entry for this domain name from:

Code:
# /etc/userdomains
Then, run the following command:

Code:
# /scripts/updateuserdomains
Thank you.