propopulus

Member
Jan 29, 2013
6
0
1
cPanel Access Level
DataCenter Provider
Hello All,

I am running a dedicated server and have root access.

I am trying to add an A record
comsivedemo.com. A 129.121.186.225

however, in the cpanel, when I type in comsivedemo.com on the name textbox, it automatically adds the cpanel main domain josephcavallini.com so I end up with

comsivedemo.com.josephcavallini.com. A 129.121.186.225

Does anyone know how I can fix this? Is there a setting in the whm that is causing this?
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
The problem is that you are adding an A record to the DNS zone for the cPanel account. Instead, create a DNS zone in the WebHost Manager, in Home » DNS Functions » Add a DNS Zone. That will create comsivedemo.com as its own DNS zone with the required A record. You can make the cPanel account the owner of the new zone, so that you can edit the new zone in cPanel.
 

propopulus

Member
Jan 29, 2013
6
0
1
cPanel Access Level
DataCenter Provider
Ok, I followed your instructions, but I accidentally added the dns zone under the root/system account. I think I was suppose to do that under the josephcavallini.com account. I then deleted the dns zone (comsivedemo.com). However, when I try to add it again it says that it is still owned by root/system.

How do I wipe out an existing dns zone for real?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
You can remove the entry for this domain name from:

Code:
# /etc/userdomains
Then, run the following command:

Code:
# /scripts/updateuserdomains
Thank you.