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A Total newbie, Help??

Discussion in 'General Discussion' started by Teresa17, Aug 18, 2009.

  1. Teresa17

    Teresa17 Registered

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    Hello Everyone,

    my name is Teresa and I bought the VPS package. I am a total newbie at this.

    I own 3 text ad exchanges and I need to mail unlimited amount of opt-in
    mailings. I was told that my package is unlimited. All my mail is bouncing.
    My support says that I need to go in and create several acccounts to allow all my mail to reach my members.

    I asked them over 4 hours ago, how to do this and is there a simpler way.They have not responded to my reply.

    Can anyone help me, as I said, I am a newbie...

    Thank-you very much,
    Teresa
     
  2. Teresa17

    Teresa17 Registered

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    Another confusing reply

    I recieved a support ticket to go in and increase my limit, upon aksing how, I have no response....HELP???
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not sure I understand you. Did you setup an account to send email from? If yes and you're all set except for this settings change, check the Tweak Settings section of your WHM. Specifically, the Mail section there.
     
  4. Spiral

    Spiral BANNED

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    Other than overriding the default restrictions in "Tweak Settings" in WHM, the next most common mistake made by server owners regarding getting email operational is to forget to setup a reverse DNS (PTR) record which is generally done within the DNS of your upstream server provider in most cases.

    Actually you need to do 2 main things to avoid getting bounced:

    1. Make sure your server IP has a reverse PTR record

    (Contact your server provider to get this item setup)

    2. Setup SPF in the domain zones for your server

    (There is actually an option for this in your CPANEL control panel)

    Nearly every mail server out there will bounce your messages if you
    don't have a reverse (IP to hostname DNS resolution record) setup
    for your server's main email sending IP address.

    In a similiar fashion, a very large and growing percentage of servers
    will additionally block receiving mail from you if you don't have SPF
    records setup for the domain zones setup on your server.
     
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