A user cannot log into cPanel

Hello,

Did you check cphulkd? If you have CSF installed and properly configured, you may disbale cphulkd! If you would like to have it enabled still, check the client IP against cphulkd block or flush the DB ( you can do these via WHM ) . Otherwise disabling cphuld will fix the issue, if it's causing the error here!

Thank you,
Nibin.

 

Hi,

If you are familiar with SSH, you may use the below specified commands to trouble -shoot the brute-force issue, once logged in as root.

mysql
use cphulkd;
show tables;
select * from blacklists;
(if the mentioned IP is listed there, you may remove it)
delete from blacklists where IP (give the corresponding field name)=xx.xx.xx.xx;

If the IP is listed in the 'logins' table, you may remove it, if the issue still persists.