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A VERY BAD problem (cheated out of space by cpanel)

Discussion in 'General Discussion' started by Trel, May 4, 2003.

  1. Trel

    Trel Well-Known Member

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    I'm using
    Apache Version 1.3.27 (Unix)
    PHP Version 4.3.1
    MySQL Version 4.0.12
    cPanel Version 6.4.1-EDGE
    cPanel Build 28
    cPanel Theme cPanel X v1.7


    Cpanel says
    Databases 0 / unlimited
    Disk Usage 167.26 Megabytes

    This wouldn't be a problem except for one small detail
    I have no files uploaded. It said I had 200mb used so I deleted all my files and mail accounts and now it says I'm using 167.26 mb but I'm using 0.
     
  2. sexy_guy

    sexy_guy Well-Known Member

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    Old complaint, repoted long ago to Cpanel. Bug still not fixed and no response from them. Seems like /scripts/fixquota/ should be included in a daily cron to recalculate everyones quota on a daily basis because this gets screwed up everyday.
     
  3. Trel

    Trel Well-Known Member

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    Re: Re: A VERY BAD problem (cheated out of space by cpanel)


    is there anything I can do from my end to do that or what can I tell my host?
     
  4. Trel

    Trel Well-Known Member

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    well, is there anything I or my host can do about it?
     
  5. thedavid

    thedavid Well-Known Member

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    Yes, this should be fairly easy for your host to identify...

    More than likely, they installed/untarred something that was owned by (usually) a numeric user that is the same as your user. For them to find where these are and fix the ownerships, they can run the find command like this:

    find -user <youruserid>

    If they do this from the root directory, it should output just what they're looking for. Then they can fix the permissions...

    This isn't something that cpanel did, it's just normal working with quotas in linux. Shouldn't be anything that isn't easily fixed, and should've been something that was fixed right away.

    -David
     
  6. Trel

    Trel Well-Known Member

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    they said it probably happened because a restore of a home backup I did got interupted.
     
  7. thedavid

    thedavid Well-Known Member

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    Could be... depends on the ownership of the file(s) in question...

    Glad things got resolved for you though.

    -David
     
  8. Trel

    Trel Well-Known Member

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    it didn't get resolved yet though
    EDIT: they found another user with files with my UID but they don't know what they should do to fix it.
     
  9. thedavid

    thedavid Well-Known Member

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    Did your host try running that command above to find out the other files owned by your UID? This isn't really that hard of a thing to resolve...

    <edit> they should change the ownership of the files to the other user - this is basic stuff. <edit>

    -David
     
  10. Trel

    Trel Well-Known Member

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    They did find the files and they are in another user's files, but what should they do to resolve it, since it's obvious they don't want to delete the files.
     
  11. dgbaker

    dgbaker Well-Known Member
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    Tell your host to pick up linux admin book, then tell them to read the chapter on changing file ownership with the chown command.
     
  12. thedavid

    thedavid Well-Known Member

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  13. Trel

    Trel Well-Known Member

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    I'm not going to do that because they are being very helpful and they just started will cpanel recently. Is there something specific I should ask them to do to fix it?
     
  14. dgbaker

    dgbaker Well-Known Member
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    Whether or not they are new to cpanel is irrelevant as the issue is to do with linux, they should know linux and need to know the chown command. As was stated by thedavid they should already know this prior to asking for your money to host with them.
     
  15. thedavid

    thedavid Well-Known Member

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    See, that's the thing though...

    This really doesn't have anything to do with cpanel in specific, but rather with unix file permissions in general. This is a universal type of thing. I reccomend http://rute.sourceforge.net for people just getting into running servers or unix.

    In short, they need to use the chown command. In long, beware of hosts that don't know the very basics of administering a server as this can only lead to issues down the road.

    -David
     
  16. pingo

    pingo Well-Known Member

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    Wov! Thanks for that link David. Lots of information there :)

    John

    cPanel.net Support Ticket Number:
     
  17. tAzMaNiAc

    tAzMaNiAc Well-Known Member

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    I agree.

    I've seen far too many hosters that don't even know Linux and think Cpanel, Ensim will do it for them! WHat happens when their system screws up!

    chown is a universally known command, and if they knew any linux at all they should know this first...

    I on the other hand used to admin LInux servers for Matchmaker.com, and also work as a Security Systems ENgineer. This gives my customers a much more secure feeling.

    WHy? Because if something screws up, I'm there and able to do it.

    GO FOR IT TREL!

    cPanel.net Support Ticket Number:
     
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