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A warning occurred while processing this directive in WHM

Discussion in 'General Discussion' started by ignaciotec, Jun 6, 2017.

  1. ignaciotec

    ignaciotec Registered

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    Hi, im new at this forum. i get this notification from some days ago, for example when i acces in whm to:

    Modify an Account

    Code:
    Entry for "name of the account" missing in /etc/shadow at /usr/local/cpanel/Cpanel/PwCache/Helpers.pm line 30.
        Cpanel::PwCache::Helpers::cluck("Entry for "name of the account"missing in /etc/shadow") called at /usr/local/cpanel/Cpanel/PwCache.pm line 172
        Cpanel::PwCache::_readshadow("name of the account", 0, 1496706525, 1496753593) called at /usr/local/cpanel/Cpanel/PwCache.pm line 139
        Cpanel::PwCache::_getpwdata("name of the account", 0, 1496706525, 1496753593) called at /usr/local/cpanel/Cpanel/PwCache.pm line 116
        Cpanel::PwCache::_pwfunc("name of the account", 0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 70
        Cpanel::PwCache::getpwnam("name of the account") called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 204
        Cpanel::Quota::Common::set_user(Cpanel::Quota::Blocks=HASH(0x68f8a28), "name of the account") called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 70
        Cpanel::Quota::Common::new("Cpanel::Quota::Blocks", HASH(0x68b6f10)) called at /usr/local/cpanel/Cpanel/Quota.pm line 113
        Cpanel::Quota::displayquota(HASH(0x68b6418)) called at whostmgr/bin/whostmgr.pl line 4227
        main::edituser() called at whostmgr/bin/whostmgr.pl line 597
     at /usr/local/cpanel/Cpanel/PwCache/Helpers.pm line 30.
        Cpanel::PwCache::Helpers::cluck("Entry for "name of the account" missing in /etc/shadow") called at /usr/local/cpanel/Cpanel/PwCache.pm line 172
        Cpanel::PwCache::_readshadow("name of the account", 0, 1496706525, 1496753593) called at /usr/local/cpanel/Cpanel/PwCache.pm line 139
        Cpanel::PwCache::_getpwdata("name of the account", 0, 1496706525, 1496753593) called at /usr/local/cpanel/Cpanel/PwCache.pm line 116
        Cpanel::PwCache::_pwfunc("name of the account", 0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 70
        Cpanel::PwCache::getpwnam("name of the account") called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 204
        Cpanel::Quota::Common::set_user(Cpanel::Quota::Blocks=HASH(0x68f8a28), "name of the account") called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 70
        Cpanel::Quota::Common::new("Cpanel::Quota::Blocks", HASH(0x68b6f10)) called at /usr/local/cpanel/Cpanel/Quota.pm line 113
        Cpanel::Quota::displayquota(HASH(0x68b6418)) called at whostmgr/bin/whostmgr.pl line 4227
        main::edituser() called at whostmgr/bin/whostmgr.pl line 597
    
     
    #1 ignaciotec, Jun 6, 2017
    Last edited by a moderator: Jun 6, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The error message suggests the username you are attempting to modify is missing from the /etc/shadow file on the system. Were any manual changes made via the command line recently regarding this account?

    Thank you.
     
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  3. ignaciotec

    ignaciotec Registered

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    No :(, it ocurrs in several accounts.
    They have been recently moved from another server using: Copy an Account From Another Server With an Account Password
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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