A warning occurred while processing this directive in WHM

ignaciotec

Registered
Nov 1, 2013
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Reseller Owner
Hi, im new at this forum. i get this notification from some days ago, for example when i acces in whm to:

Modify an Account

Code:
Entry for "name of the account" missing in /etc/shadow at /usr/local/cpanel/Cpanel/PwCache/Helpers.pm line 30.
    Cpanel::PwCache::Helpers::cluck("Entry for "name of the account"missing in /etc/shadow") called at /usr/local/cpanel/Cpanel/PwCache.pm line 172
    Cpanel::PwCache::_readshadow("name of the account", 0, 1496706525, 1496753593) called at /usr/local/cpanel/Cpanel/PwCache.pm line 139
    Cpanel::PwCache::_getpwdata("name of the account", 0, 1496706525, 1496753593) called at /usr/local/cpanel/Cpanel/PwCache.pm line 116
    Cpanel::PwCache::_pwfunc("name of the account", 0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 70
    Cpanel::PwCache::getpwnam("name of the account") called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 204
    Cpanel::Quota::Common::set_user(Cpanel::Quota::Blocks=HASH(0x68f8a28), "name of the account") called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 70
    Cpanel::Quota::Common::new("Cpanel::Quota::Blocks", HASH(0x68b6f10)) called at /usr/local/cpanel/Cpanel/Quota.pm line 113
    Cpanel::Quota::displayquota(HASH(0x68b6418)) called at whostmgr/bin/whostmgr.pl line 4227
    main::edituser() called at whostmgr/bin/whostmgr.pl line 597
 at /usr/local/cpanel/Cpanel/PwCache/Helpers.pm line 30.
    Cpanel::PwCache::Helpers::cluck("Entry for "name of the account" missing in /etc/shadow") called at /usr/local/cpanel/Cpanel/PwCache.pm line 172
    Cpanel::PwCache::_readshadow("name of the account", 0, 1496706525, 1496753593) called at /usr/local/cpanel/Cpanel/PwCache.pm line 139
    Cpanel::PwCache::_getpwdata("name of the account", 0, 1496706525, 1496753593) called at /usr/local/cpanel/Cpanel/PwCache.pm line 116
    Cpanel::PwCache::_pwfunc("name of the account", 0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 70
    Cpanel::PwCache::getpwnam("name of the account") called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 204
    Cpanel::Quota::Common::set_user(Cpanel::Quota::Blocks=HASH(0x68f8a28), "name of the account") called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 70
    Cpanel::Quota::Common::new("Cpanel::Quota::Blocks", HASH(0x68b6f10)) called at /usr/local/cpanel/Cpanel/Quota.pm line 113
    Cpanel::Quota::displayquota(HASH(0x68b6418)) called at whostmgr/bin/whostmgr.pl line 4227
    main::edituser() called at whostmgr/bin/whostmgr.pl line 597
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
Hello,

The error message suggests the username you are attempting to modify is missing from the /etc/shadow file on the system. Were any manual changes made via the command line recently regarding this account?

Thank you.
 

ignaciotec

Registered
Nov 1, 2013
3
0
1
cPanel Access Level
Reseller Owner
No :(, it ocurrs in several accounts.
They have been recently moved from another server using: Copy an Account From Another Server With an Account Password
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
Hello,

Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.